jje

Sorry about this. Stevie has been overloaded again, sorry for any inconviencience caused. For updates please follow @HelioHost Twitter. Please keep all discussion on the matter in this topic. Another administrator will be able to fix this problem, but I can't since I'm away at the moment (on my mobile). Merging topic.

Yes, that's because that Byron escalated the topic, he didn't solve it. When something is escalated, it means it is being sent to the main administrator (djbob) who can solve these kind of problems.

Looks like it's fixed now

The administrators have a tool which allow us to see which user is using the most server load. Unfortunately, server load isn't the problem, as it is low when he's sluggish, so these tools would be useless in this situation. Might be worth a try though... @admins - look in wizard's admin log for script if you want to try it

Yup. There is a tiny iframe which points to renew.php?request=cpanel&username=USER or something like that. It only works for the php or phpcp version since we can't retrieve the username from the HTML field.

Glad your problem got solved

Nope, sorry. HelioHost is a free hosting company and doesn't offer premium hosting or virtual private servers. However, there are many others available - search Google

Glad your problem got solved

HelioHost Homepage = phpcp cpanel.Domain = phpcp Domain/cpanel = phpcp Domain:2082 = phpcp Server:2082 = phpcp Maybe it's no problem, but in the forums we suggest everyone uses the Heliohost homepage.

This support request is being escalated to our root admin.

Are you logging in through the HelioHost homepage? Have you tried logging in through the non-firewall method?: http://cpanel.yoursite.heliohost.org Did you read the Wiki article on accessing cPanel?: http://wiki.helionet.org/wiki/How_to_access_cPanel Did you read the Wiki article on International Countries?: http://wiki.helionet.org/wiki/International_Countries

In future, use http://heliohost.uni.cc/sign-up.php Glad your problem got solved! Please spare 2 minutes to fill in our quick survey: http://www.helionet.org/index/index.php?showtopic=8947 Your participation in this survey is greatly appreciated.

Yeah, we probably should change that... This support request is being escalated to our root admin.

Let's see what djbob thinks (and I won't triple-escalate it again!!).... This support request is being escalated to our root admin.

[TV Announcer Voice] HelioHost. Now with triple the escalation power. Offer only valid at participating sites. Void where prohibited by law and offer has no cash value. [/End TV Announcer Voice] Oops, lol

Sorry, I just assumed that because I thought the delete script took longer @khallows - Has your main domain changed?

Thanks

A detailed description on why you could be suspended is available here: http://wiki.helionet.org/wiki/Suspension_policy @cl58tools - Congrats! And yesterday I reached 1,500

Please spare 2 minutes to fill in our quick survey: http://www.helionet.org/index/index.php?showtopic=8947 Your participation in this survey is greatly appreciated.

@cl58tools - Look in Twitter thread in Mod CP for username and password for the Joomla. And if I haven't already mentioned, congrats on your promotion!! @khallows - I can't find Amcrest in the database. Geoff is reading this topic too, perhaps he manually deleted it for you

Oops, my bad! Okay, should be fixed now.

Search on the Internet for clearing your browser's cache. It's quick, easy, and simple. Yup - looks like everything's working now

Your welcome! Please spare 2 minutes to fill in our quick survey: http://www.helionet.org/index/index.php?showtopic=8947 Your participation in this survey is greatly appreciated.

Your account was queued for deletion, but I manually deleted it for you anyway.

All sites on Stevie are currently showing as Queued or 404 and we apologise for any inconvenience caused. I have merged a few posts into this topic. Please follow updates via our Twitter @HelioHost. Thank you for your cooperation in this matter. @admins - not in the place at the mo