qsgt

Which server are you on? If it's Ricky your account will have been automatically archived because Ricky is being rebuilt. Your account will be restored when the rebuild is complete (about a week or so). If you need your account sooner you can donate at least US$1 and post the transaction ID and an admin will move you to Tommy or try your luck at signing up for a free account at midnight UTC. If you're not on Ricky I'm afraid I can't help any further and you'll need to wait for an admin to respond.

Which server are you on? The domain change script doesn't work for Johnny accounts and so domain changes have to be processed manually by an admin. Also, make sure you fill out the form on a desktop computer. There are issues with filling it out on a phone or tablet.

Hi, I have a few pieces of software installed via Softaculous that are intermittently returning 500 errors at that same time. At the same time regardless of which page I try to view or software I try to use. At the same time I am unable to use cPanel because it is also returning a 500 error. I have attached a few screenshots as evidence. The last time this occurred was at 2:09am on 22/02/2020 (UTC). Does anyone have any ideas as to why this might be happening? See below for images One of my websites experiencing 500 error: cPanel experiencing 500 error at the same time:

Thanks very much Krydos. I have uploaded three SQL files to home/qsgt. The file I'm having trouble with is the youruls one. I'd try to import it myself except I can't even get the database to create. If you could please create a database for each of the files and import the data I would really appreciate it. The name of the database should be the same as the name of the SQL file (noting that my username has changed). Thanks Again, qsgt

Hi, I'm trying to restore my data from the Tommy crash but I'm having trouble recreating the databases. I have a SQL backup file that is 515KB that wouldn't upload to PHPMyAdmin. It just said that the upload is in progress and never stopped. I tried to delete the database and recreate it to see if that would fix it but didn't have any luck because whenever I try to recreate it in cPanel I get an error message saying "The request failed. (Error ID pch67d)". Do you have any idea what is going wrong?

Hi, Prior to the Tommy crash I had been whitelisted to send up to 500 emails a day and I was wondering if this limit could be increased again please? See this thread https://www.helionet.org/index/topic/31425-increase-daily-email-limit/ Thanks very much.

Thanks a lot. I apologise for posting multiple times. It was not intentional.

Hi, I donated in 2018 before Tommy crashed. PayPal transaction ID 5439-5214-2258-0220. Could you increase my space again please? Thanks, qsgt

Hi, I donated in 2018 before Tommy crashed. PayPal transaction ID 5439-5214-2258-0220. Could you increase my space again please? Thanks, qsgt

According to this news post https://www.helionet.org/index/topic/34659-tomcat-9012/ Tommy should already be running verision 9

A new hard drive was installed in Tommy recently and he is currently being reconfigured and the OS is being reinstalled and will then be tested before going public. The process take about a week once the OS is installed. See: https://www.helionet.org/index/topic/36583-do-i-have-to-wait-that-tommy-get-wipped-clean-for-the-backup/?p=161891. Tommy will include an upgraded version of cPanel but I'm unsure about other upgrades. There are answers to heaps of other questions in the News forum in particular the Questions and Answers thread.

Hi, Tommy is currently offline for maintenance because he recently crashed due to a hard drive failure. A new hard drive has been installed but he must be reconfigured and tested before he can be used again. Current estimates are that he should be available again in early September and you will receive an invite to create an account we he is available to use again. In the meantime, if you need an account now, you can create an account on Ricky or Johnny and have that account moved back to Tommy at a later date. Donating at least USD$1 will let you skip the queue (just post the Donation method and transaction ID here). Once you have an account (on any server) you can extract the files that you need from your backup and upload them to your account. Any domains that you want to reuse will need to have their DNS records cleared by a root admin first but you can make a post requesting that.

Tommy backups are not available yet. A post will be made here https://www.helionet.org/index/forum/1-news/ when they are ready. If you are still not able to access your backup after seeing the post telling you that one should be available please create a new post and an administrator will help you. Please see https://www.helionet.org/index/topic/36478-questions-and-answers/ for more information.

Your PHP database connection statement looks OK to me. Additionally, my login attempt did not generate a 500 error. I did notice that your signup page sent me to https://www.madhusudanmishra.in/register/includes/signup.inc.php and displayed an "Email not sent" message though.

Without posting your password, please share the code you are using to connect to your database.

An administrator can easily change your forum username but the only way to change your cPanel username is to delete and recreate your account. To do that you will need to backup your account content and go to http://www.heliohost.org/classic/support/scripts/delete to request account deletion and then signup again with your new username once your account has been deleted. If you would like to signup for a new account even when free signups have closed for the day you may do so by going to https://www.heliohost.org/donate/ and donating at least US$1. If you choose to donate please post your transaction ID here and an admin will send you an invite for a new account. Creating a new cPanel account will also create a new forum account but if you post here a admin can merge your accounts.

Ricky does not support Java. See https://wiki.helionet.org/Java#Using_JSP_on_HelioHost for more information about using Java on HelioHost and here https://www.helionet.org/index/topic/29624-return-of-ricky/ for more information about what Ricky offers and why he dosn't support Java. If you need Java support you will need to move to either Tommy or Johnny. Once you have an account on either of these servers Java access can be requested via you cPanel (see the wiki link above for the direct links for both servers). There is no need to request access to Java via the forum. There are a limited number of Java slots and so you will need to wait for a slot to become available before access is granted. The wait is usually less on Tommy compared to Johnny. Additionally, keep in mind that if you don't use your Java access when you get it or your account is suspended while you have access you will lose access. If you decide to move you will need to backup the content of your existing account and then request for the account to be deleted by going to http://www.heliohost.../scripts/delete before signing up. Upon successful signup you can restore the backup of your old account. This is because having multiple accounts is in violation of the HelioHost Terms of Service. However, if you donate to HelioHost by going to https://www.heliohost.org/donate an admin can move your account for you. This means you can get an account even if signups are closed for the day and you don't have to backup and delete your account as your existing account can be moved directly. The minimum donation amount is USD$1. If you donate please reply with your transaction ID so that your donation can be verified and your account will then be moved.

Yes, it is possible to configure a MySQL database with HelioHost. The MySQL® Database Wizard can be found in the Databases group of your cPanel. This section is the second group of controls in your cPanel (provided your haven't rearranged the groups yourself). This wizard will guide you through the steps necessary to configure a MySQL database. If you need to configure remote access to your database you will need to visit the Remote MySQL® page which can be found in the same cPanel group.

Unfortunately, as Krydos said earlier you need to pick a different username. This is because when accounts are suspended usernames are not freed as the account is not actually deleted. If I remember correctly, HelioHost's policy is to not delete any hacked accounts (or any account used for phishing, malware distribution or any other illegal activities) in case the content of the account is requested by law enforcement for evidence in a case. The only way to change the cPanel username in an account once it has been created is to delete and recreate the account.

Please clear your cache and flush your OS DNS records.

Your englishup.heliohost.org works fine for me and that domain is correctly hosted on Ricky. Everything looks right to me

Prestashop is available to install via the Softaculous Apps Installer. There should be a link to Softaculous at the bottom of your cPanel or you can use the search bar at the top of the screen. Try installing that way and see how you get on.

An admin can move your account to Tommy if you donate $1USD or more using the instructions on https://www.heliohost.org/donate/. You can also try to sign up for a free account but the free Tommy accounts usually fill very quickly. The status of free account registrations can be seen on http://heliohost.grd.net.pl/monitor/ signups reset at midnight UTC. Donating means you don't have to do anything and you can get an account even if free registrations are closed for the day. If you donate please post your transaction ID in this thread. If you opt for a free account you will need to backup and delete your Johnny account first as you are only allowed one account. Otherwise just persevere with trying to get it working on Johnny. Good Luck.

You may change your main domain using this script http://www.heliohost.org/classic/support/scripts/domain

Your forum account can be easily renamed by an administrator but in order to have your hosting account username changed you will need to delete your account (after taking a backup) and recreate your account using the new username.