wolstech

This support request is being escalated to our root admin.

I don't think we've used any release that was current since I've been here...

When they're tested and fully stable. There is no set timeline for anything (at least that I'm aware of).

You already asked for this. It was refused for compatibility reasons: http://www.helionet....__fromsearch__1

Also, the wiki is probably one of (if not the) least important thing on Cody, so if it ever gets updated, it'll probably be the last thing to get done, behind the forum, our website, and the hosting servers.

I highly doubt it on this one. I'm not sure why we stopped at 11.44, but it's still a marked improvement over the 11.34 on Stevie.

Johnny actually has 5.6, not 5.5. We updated it last week when we fixed InnoDB on Johnny, so if/when that fix comes to Stevie, I suspect it will receive a similar update.

Johnny can take time to think on occasion due to load. It was showing suspended for me too but is now working.

Just wait. Byron or Krydos will see this eventually.

Your site is fine here. It might be the firewall. An admin can check and unblock you if needed.

Moved topic.

If we add CF, it would be to increase availability and perceived speed of our servers. I agree that we could benefit from it though, especially for those on Johnny, where high load often causes lag and downtime.

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days.

If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

Cloudflare is supported but needs to be set up manually.

We were supposed to get a cpanel extension for it, but Krydos never got around to it since he is busy and a bunch of other things decided to break. Seeng we're doing a bunch if updates to Johnny, maybe now would be a good time to add it.

Either way, this post will serve as a good reminder that it still needs to be installed.

You're likely blocked in the firewall. This usually happens when you use FTP too much.

An admin needs to unblock you.

It's not down. 1045 is access denied.

Log into cpanel, then change your password here: http://johnny.heliohost.org:2082/frontend/x3/passwd/index.html Make sure you have the synchronize MySQL password box checked.

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days.

If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

Krydos is the one who has to make this decision. Sometimes it can be a day or two before gets to it. As long as it isn't [solved], he'll see it eventually.

Verify that your URL does not start with https.

Also, try removing the cloudflare and using our server directly.

FileZilla should have an option to limit the number of connections it uses. Try setting that to 3. Try passive mode if not already using it. I've also seen it happen for no good reason. In that case, just ask to be unblocked again.

Finally, Wordpress is very easily hacked and abused. Stay away from "free" themes and plugins off of random sites. Try to find these on sites like wordpress' own listings. Dubious themes are notorious for malware, spambots, and backdoors, and plugins can also be malicious. Keep everything up to date at all times.

Nothing was updated in Stevie. This problem does not exist on that server.

Looks like we either need php or MySQL fixed. The error comes from using a MySQL version different from what php's mysqli library is for. Seeing we fixed MySQL recently on Johnny, I bet we updated it and didn't update the php libraries.

Escalating.

That's the firewall. Too many connections over FTP is the most common cause. I'll move this to customer service so an admin can unblock you.

Stevie was not down at all today per the monitor: http://heliohost.grd.net.pl/monitor/

If you cannot access anything, you might be blocked in the firewall. Can you log into cPanel?

MySQL 5.5 is available on Johnny and will eventually make its way to Stevie. There are no immediate plans to update php. When we finally do, it will be updated on johnny first.

We support all software requiring php 5.3.x.

Software requiring php 5.4, 5.5, or 5.6 may or may not work, and officially is not supported here.

We broke a bunch of databases trying to fix the frequent database server crashes. Krydos has to fix this. Escalating.

I see "UNOFFICIAL OTA Server by BioGenX". Please clear your cache.