HelioHost

My current DNS is 209.18.47.61/62. I'm not sure if that means anything to you. I will look at the router later, I can get into it as I have to add several ports to run my VOIP ham radio apps. I don't recall seeing anything about blocking sites but I will look. It is a Comtrend router. I could possibly bypass the router but it would be a hassle as it is in the house and I am in the barn out back. Thanks again for your support. I will let you know how I make out. Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Thursday, January 27, 2022 2:58 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site I'm using Chrome too and your website loads up just fine without any errors or warnings and doesn't time out. It sounds like your router might be blocking the domain name, but not the ip address. If you can log into your router and disable any of those types of protections it might allow you to connect. It would be a setting on your router probably since it's affecting all of your computers. My router calls it "malicious sites blocking", but depending on your router it might call it something different. The other thing you could try is bypassing the router entirely by hooking your computer up directly to the modem if the router and modem are separate. That would allow us to confirm that it is the router that is blocking your connection. Do you know what DNS servers you're using? Some DNS servers filter domain names. You can use the DNS servers 8.8.8.8 and 8.8.4.4. Those are google's free DNS servers and they work for your domain. Once again this is a setting in your router that you can change. I have no idea why your router or computers or dns or whatever the issue is thinks your site is malicious though. It's clearly not. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/

I have tried Chrome, Firefox and Edge. I have tried 6 different computers. On this computer sometimes Malwarebytes stops the login saying something about blocked due to reputation. I click on go anyway and it times out. It times out on all browsers and computers I have. I cannot connect to my domain "wa2uetwx.heliohost.us". Only two of the six computers are running Malwarebytes. And the computer with the weather station will not connect anymore either. I will play a bit more but I am about to give up. Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Thursday, January 27, 2022 12:16 AM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site Have you tried a different browser? According to the trace route you sent me it looks like your connection to the VPS isn't being blocked by your ISP or your router. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/

For later contacts, I would like to use this account instead. Thank you very much and sorry for the inconveniences On Thu, Jan 27, 2022, 14:28 Mario Gunawan wrote: > Thank you very much for your support! > > On Thu, Jan 27, 2022, 12:19 HelioHost Support > wrote: > >> >> The extra payment has been refunded fully and canceled so it >> won't charge again. Your VPS ip addresses and everything were emailed to >> you yesterday to your paypal contact email address which begins with margu- >> If you can't find it they can be sent again, or if there is a better >> contact address it can be added to your account. >> >> >> >> You may view the status of your ticket by visiting: >> >> https://www.helionet.org/index/index.php?showtopic=51405 >> >> Thank you, >> Heliohost support >> https://www.heliohost.org/ >> https://www.helionet.org/ >> >>

Thank you very much for your support! On Thu, Jan 27, 2022, 12:19 HelioHost Support wrote: > > The extra payment has been refunded fully and canceled so it won't > charge again. Your VPS ip addresses and everything were emailed to you > yesterday to your paypal contact email address which begins with margu- If > you can't find it they can be sent again, or if there is a better contact > address it can be added to your account. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=51405 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

Username: N/A, Server: N/A, Main Domain: N/A Hey, I?m trying to do payment. But payment is not getting initiated. Please help. Thanks & Best Regards, Aditi

Username: N/A, Server: N/A, Main Domain: N/A hello dear, For months we have been following the migration from the control panel to plesk and waiting to open new accounts to sign up and be able to migrate our x10hosting website to you, including due to the trust in their services. In this way we saw that for months the creation of accounts in the Tommy plan, which would be our need, is unavailable. I would like to know about the possibility of releasing an account to migrate our services. We would be grateful for the support and as a thank you by placing such sponsorship on our pages. We've been waiting since

Username: N/A, Server: N/A, Main Domain: N/A Hello, My name is Mario and I have incorrectly transferred twice to your paypal account with transaction ID of 8DR51824EH094443M and 2J143834911273527 respectively. Can you transfer me back the 37$ I have wrongly transferred? I am willing to pay for this inconveniences if necessary. Also, where and when will the detail of said bought VPS will be sent to me? If I remember correctly, it said that it will be informed, but I have no clue where I will be informed when my VPS is ready. Thank you for your cooperation. -- *Best Regards,* Mario Gunawan

When it type my domain name "wa2uetwx.heliohost.us" in my browser, it just times out. There are no issues on the computers according to Malwarebytes or the Defender. If you think of anything please let me know. Can you identify a reason the emails are going to your spam folder? Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Tuesday, January 25, 2022 9:41 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site That's really strange. I checked and google was flagging all of your emails as spam for some reason. We definitely didn't block you though. I manually approved your emails so they went through. Something strange is going on with your computer or internet connection or something. Never seen anything like it. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/

No I do not have Malwarebytes running on all of them. And I could get to the web page with this computer with the Malwarebytes software in the past. And that is not what my web site should look like. That is just a small attachment to the page. Wonder why that comes up but nothing else does. I told Malwarebytes to allow my web page, so now when I try to open it the browser just times out. There are several JPG files for my page, do you see them somewhere? Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Sunday, January 23, 2022 3:17 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site Do you have that malware program running on all of those computers? It could be that it's blocking the FTP connection. Your website is working fine for me. This is what I see https://i.gyazo.com/242916a86777059ada7a20c66a54993e.png You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/

This is absolutely surreal!!! I have 6 desktop computers running in here. Only two of them with Malwarebytes running on them. I even turned Windows Defender off on one of them. I can no longer connect to the Helio web page or the control panel. They are networked but there is no way a network can block a site that I know of. Could the ISP do that? I don't think so. Everything else seems to be working OK. But I have to stop for today cuz it is frying my old brain. Thanks again for your help. (do you have a name?) Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Sunday, January 23, 2022 3:17 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site Do you have that malware program running on all of those computers? It could be that it's blocking the FTP connection. Your website is working fine for me. This is what I see https://i.gyazo.com/242916a86777059ada7a20c66a54993e.png You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/

Have you abandoned me? Stan Engel in Ghent, NY -----Original Message----- From: wa2uet@gmail.com Sent: Monday, January 24, 2022 6:07 AM To: support@heliohost.org Subject: RE: [HH#722767] simple site I am locked out of your system still this AM! Please let me know what I have done and if I can continue to work with it. My weather station when connected uploads a new set of JPG's every 10 minutes. Maybe that is not allowed??? I would like to continue to try to figure out how to get my files into the proper folder. I am not sure how to do that and if my continuous attempts are locking me out then let me know and I will stop trying. That is if you can unlock my account. Thanks and sorry if I have messed things up. Stan Engel in Ghent, NY -----Original Message----- From: wa2uet@gmail.com Sent: Sunday, January 23, 2022 3:59 PM To: support@heliohost.org Subject: RE: [HH#722767] simple site Could your site have me blocked because I have tried so many times to send stuff to the wrong place??? Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Sunday, January 23, 2022 3:17 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site Do you have that malware program running on all of those computers? It could be that it's blocking the FTP connection. Your website is working fine for me. This is what I see https://i.gyazo.com/242916a86777059ada7a20c66a54993e.png You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/

I am locked out of your system still this AM! Please let me know what I have done and if I can continue to work with it. My weather station when connected uploads a new set of JPG's every 10 minutes. Maybe that is not allowed??? I would like to continue to try to figure out how to get my files into the proper folder. I am not sure how to do that and if my continuous attempts are locking me out then let me know and I will stop trying. That is if you can unlock my account. Thanks and sorry if I have messed things up. Stan Engel in Ghent, NY -----Original Message----- From: wa2uet@gmail.com Sent: Sunday, January 23, 2022 3:59 PM To: support@heliohost.org Subject: RE: [HH#722767] simple site Could your site have me blocked because I have tried so many times to send stuff to the wrong place??? Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Sunday, January 23, 2022 3:17 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site Do you have that malware program running on all of those computers? It could be that it's blocking the FTP connection. Your website is working fine for me. This is what I see https://i.gyazo.com/242916a86777059ada7a20c66a54993e.png You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/

Could your site have me blocked because I have tried so many times to send stuff to the wrong place??? Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Sunday, January 23, 2022 3:17 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site Do you have that malware program running on all of those computers? It could be that it's blocking the FTP connection. Your website is working fine for me. This is what I see https://i.gyazo.com/242916a86777059ada7a20c66a54993e.png You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/

Username: scannata, Server: Johnny, Main domain: scannata.heliohost.org Hey, I need an answer. I have been trying to login to my account so I can work on my web pages. I have been getting this since early last summer: Is this upgrade EVER gonna be complete, or is there perhaps a different login sitie I need to be using? Thanks Stephen.cannata@gmail.com

I must have destroyed the web site! I have tried on 4 different computers to log on to wa2uetwx.heliohost.us and I cannot log on to it. The browser times out or says site can't be reached. Won't open the control panel. Everything is gone! Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Sunday, January 23, 2022 2:08 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site Well, you managed to upload your files, but not to the right place so it's working partially, and I believe it will work eventually. We just need to figure out what the issue is. Did you see the email where I suggested trying /web/wa2uetwx.heliohost.us/public_html/ for the remote directory instead of /home/admin//web/wa2uetwx.heliohost.us/public_html/ You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/

Yes I see that and I have tried it a number of times without success. Would that string keep me from logging on. I can connect then it tries 3 times to logon and then fails. I am not certain where to enter that string below. But it does not seem that would prevent me from logging on. I have tried "admin" and "wa2uet" for user name and still will not log in. I have obviously logged in before else the files would not be there. The national weather window shows up for Ghent when I log onto the page but my station does not. Like you said it is in the wrong place. Now I cannot even log onto the web page because Malwarebytes says there is a malware threat and I can't get past it. But I have logged on several times before. Frustrating! Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Sunday, January 23, 2022 2:08 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site Well, you managed to upload your files, but not to the right place so it's working partially, and I believe it will work eventually. We just need to figure out what the issue is. Did you see the email where I suggested trying /web/wa2uetwx.heliohost.us/public_html/ for the remote directory instead of /home/admin//web/wa2uetwx.heliohost.us/public_html/ You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/

And just so you know, this setup worked fine for several years as a web site on the local ISP server. It is just me doing something that does not agree with your server. And I appreciate your help. Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Sunday, January 23, 2022 12:15 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site The FTP password for the admin account is the same password as the Hestia password I emailed you. I just tested it in my FTP client and it works for me. I can log in and look at the files and everything is working. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/

I go to the web site builder routine in VWS I use your IP address to connect. I enter "admin" for ID and the password you sent carefully typed in. It does connect but then will go no further. Sometimes with the message "FTP connection failed" or "Cannot connect to FTP server". There is a window in VWS looking for "current working directory" and I fill that with the string "/home/admin/web/wa2uetwx.heliohost.us/public_html". I cannot connect with these settings. I must be missing something. I don't know what. I will continue to try but I need a break. Am I making some kind of mess at your end with all of my failed tries? I can log onto the control panel but I cannot find the FTP folder to look at what I have done. Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Sunday, January 23, 2022 12:15 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site The FTP password for the admin account is the same password as the Hestia password I emailed you. I just tested it in my FTP client and it works for me. I can log in and look at the files and everything is working. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/

OK, thanks. I will try some more. ? But I think I have already tried all this. Will see what happens. Stan ? WA2UET In Ghent NY -----Original Message----- From: HelioHost Support Sent: Sunday, January 23, 2022 12:15 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site The FTP password for the admin account is the same password as the Hestia password I emailed you. I just tested it in my FTP client and it works for me. I can log in and look at the files and everything is working. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/

I keep trying things but I think maybe the reason that my attempts do not work is because I cannot log in with the "admin" ID. No matter what I do, it will not log in with that ID. I don't know what kind of mess I have uploaded to your site so far as I don't know how to look at it. If I should be able to look at my FTP folder with the control panel, I don't see how. I will have to let it go until I hear from you. Can't seem to get anywhere. There is a local weather site showing on my page but it is not from my station. Sorry for all the issues, hope you can get me squared away. Thanks. Stan Engel in Ghent, NY -----Original Message----- From: wa2uet@gmail.com Sent: Sunday, January 23, 2022 9:58 AM To: support@heliohost.org Subject: RE: [HH#722767] simple site In the VWS software it asks for "current working directory". That is where I enter the string you gave me, "/home/admin/web/wa2uetwx.heliopost.us/public_html" This apparently is not working right. Not sure what to do about it. Stan - WA2UET In Ghent NY -----Original Message----- From: wa2uet@gmail.com Sent: Sunday, January 23, 2022 9:50 AM To: support@heliohost.org Subject: RE: [HH#722767] simple site Ha, I just tried using "wa2uet" for ID and it connects with that. "admin" will not work. Stan Engel in Ghent, NY -----Original Message----- From: wa2uet@gmail.com Sent: Sunday, January 23, 2022 9:33 AM To: support@heliohost.org Subject: RE: [HH#722767] simple site This morning my weather station will not connect to heliopost! I don't know why, I did not change anything. The new password sent to me was for the control panel only I assume. Anyway I tried it to connect and that did not work either. I'm lost for the moment! Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Saturday, January 22, 2022 8:20 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site Well, if you used the correct remote path and the wrong username it probably would have ended up where it was because the wa2uet user doesn't have access to the admin user's home directory. HelioHost is based in the US. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/

In the VWS software it asks for "current working directory". That is where I enter the string you gave me, "/home/admin/web/wa2uetwx.heliopost.us/public_html" This apparently is not working right. Not sure what to do about it. Stan - WA2UET In Ghent NY -----Original Message----- From: wa2uet@gmail.com Sent: Sunday, January 23, 2022 9:50 AM To: support@heliohost.org Subject: RE: [HH#722767] simple site Ha, I just tried using "wa2uet" for ID and it connects with that. "admin" will not work. Stan Engel in Ghent, NY -----Original Message----- From: wa2uet@gmail.com Sent: Sunday, January 23, 2022 9:33 AM To: support@heliohost.org Subject: RE: [HH#722767] simple site This morning my weather station will not connect to heliopost! I don't know why, I did not change anything. The new password sent to me was for the control panel only I assume. Anyway I tried it to connect and that did not work either. I'm lost for the moment! Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Saturday, January 22, 2022 8:20 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site Well, if you used the correct remote path and the wrong username it probably would have ended up where it was because the wa2uet user doesn't have access to the admin user's home directory. HelioHost is based in the US. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/

Ha, I just tried using "wa2uet" for ID and it connects with that. "admin" will not work. Stan Engel in Ghent, NY -----Original Message----- From: wa2uet@gmail.com Sent: Sunday, January 23, 2022 9:33 AM To: support@heliohost.org Subject: RE: [HH#722767] simple site This morning my weather station will not connect to heliopost! I don't know why, I did not change anything. The new password sent to me was for the control panel only I assume. Anyway I tried it to connect and that did not work either. I'm lost for the moment! Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Saturday, January 22, 2022 8:20 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site Well, if you used the correct remote path and the wrong username it probably would have ended up where it was because the wa2uet user doesn't have access to the admin user's home directory. HelioHost is based in the US. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/

This morning my weather station will not connect to heliopost! I don't know why, I did not change anything. The new password sent to me was for the control panel only I assume. Anyway I tried it to connect and that did not work either. I'm lost for the moment! Stan Engel in Ghent, NY -----Original Message----- From: HelioHost Support Sent: Saturday, January 22, 2022 8:20 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site Well, if you used the correct remote path and the wrong username it probably would have ended up where it was because the wa2uet user doesn't have access to the admin user's home directory. HelioHost is based in the US. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/

I used that correct remote directory but maybe I am putting it in the wrong place. I did not deliberately use that incorrect directory string anywhere. Interesting. I also tried with both "wa2uet" and "admin" for user name. I am obviously doing it wrong. I will keep trying. Stan -----Original Message----- From: HelioHost Support Sent: Saturday, January 22, 2022 6:24 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site Ah ha, I found the weather station files. You're using the wrong username and the wrong remote directory. Incorrect weather station username: wa2uet Correct weather station username: admin Incorrect remote directory: /home/wa2uet/ Correct remote directory:?/home/admin/web/wa2uetwx.heliohost.us/public_html/ The confusion is probably coming from the username wa2uet is used for SSH, and the username admin is being used for SFTP. If you need to log in and install new software via SSH then you would use wa2uet, but if you want to upload files to your website you would use the username admin. Let us know if you need any additional help. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/

Thanks, I will work with this tomorrow. Day is over here. Not sure where you are. I appreciate your help so far. This stuff comes kind of hard for me. I am 82 years old and love trying but need help. Thanks again, Stan -----Original Message----- From: HelioHost Support Sent: Saturday, January 22, 2022 6:24 PM To: wa2uet@gmail.com Subject: Re: [HH#722767] simple site Ah ha, I found the weather station files. You're using the wrong username and the wrong remote directory. Incorrect weather station username: wa2uet Correct weather station username: admin Incorrect remote directory: /home/wa2uet/ Correct remote directory:?/home/admin/web/wa2uetwx.heliohost.us/public_html/ The confusion is probably coming from the username wa2uet is used for SSH, and the username admin is being used for SFTP. If you need to log in and install new software via SSH then you would use wa2uet, but if you want to upload files to your website you would use the username admin. Let us know if you need any additional help. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=51121 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/