HelioHost

Helloo? i am not able to login into the vps, is it just because you have recreated it and changed the password , or someone hacked it into? Please let me know soon. Thanx, Ajay Kulal On Wed, 22 Dec 2021 at 16:21, Ajay Kulal wrote: > hey, > i am not able to login to my vps. > seems like my password is changed? > can you please everify. > its urgent. > > On Tue, 21 Dec 2021 at 18:26, Ajay Kulal wrote: > >> Can you delete and recreate my VPS. >> i have taken backup of my old data. so just go ahead and recreate my vps >> with same IP:) >> >> Thanx, >> Ajay Kulal >> >> On Fri, 17 Dec 2021 at 16:23, Ajay Kulal wrote: >> >>> that's great ??? >>> >>> On Fri, Dec 17, 2021, 4:22 PM HelioHost Support >>> wrote: >>> >>>> >>>> Since you signed up for a VPS with the same amount of storage >>>> as it had before it won't need to be deleted and recreated. I edited your >>>> existing VPS down to 5 GB memory, 8 CPUs, and 100 GB storage and powered it >>>> back on as is. Let us know if there's anything else you need help with. >>>> >>>> >>>> >>>> You may view the status of your ticket by visiting: >>>> >>>> https://www.helionet.org/index/index.php?showtopic=48886 >>>> >>>> Thank you, >>>> Heliohost support >>>> https://www.heliohost.org/ >>>> https://www.helionet.org/ >>>> >>>>

hey, i am not able to login to my vps. seems like my password is changed? can you please everify. its urgent. On Tue, 21 Dec 2021 at 18:26, Ajay Kulal wrote: > Can you delete and recreate my VPS. > i have taken backup of my old data. so just go ahead and recreate my vps > with same IP:) > > Thanx, > Ajay Kulal > > On Fri, 17 Dec 2021 at 16:23, Ajay Kulal wrote: > >> that's great ??? >> >> On Fri, Dec 17, 2021, 4:22 PM HelioHost Support >> wrote: >> >>> >>> Since you signed up for a VPS with the same amount of storage as >>> it had before it won't need to be deleted and recreated. I edited your >>> existing VPS down to 5 GB memory, 8 CPUs, and 100 GB storage and powered it >>> back on as is. Let us know if there's anything else you need help with. >>> >>> >>> >>> You may view the status of your ticket by visiting: >>> >>> https://www.helionet.org/index/index.php?showtopic=48886 >>> >>> Thank you, >>> Heliohost support >>> https://www.heliohost.org/ >>> https://www.helionet.org/ >>> >>>

Can you delete and recreate my VPS. i have taken backup of my old data. so just go ahead and recreate my vps with same IP:) Thanx, Ajay Kulal On Fri, 17 Dec 2021 at 16:23, Ajay Kulal wrote: > that's great ??? > > On Fri, Dec 17, 2021, 4:22 PM HelioHost Support > wrote: > >> >> Since you signed up for a VPS with the same amount of storage as >> it had before it won't need to be deleted and recreated. I edited your >> existing VPS down to 5 GB memory, 8 CPUs, and 100 GB storage and powered it >> back on as is. Let us know if there's anything else you need help with. >> >> >> >> You may view the status of your ticket by visiting: >> >> https://www.helionet.org/index/index.php?showtopic=48886 >> >> Thank you, >> Heliohost support >> https://www.heliohost.org/ >> https://www.helionet.org/ >> >>

On Tue, 7 Dec 2021 at 03:53, HelioHost Support wrote: > > If you upload your new private.key, ca_bundle.crt, and > certificate.crt to your home directory I can install the new ssl > certificate for you. Most people just use the free zerossl certificates, or > let's encrypt. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=48260 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > > Hello! Now was possible to generate new 90-days certificate, have been uploaded on two places ie - astron@tommy.heliohost.org/etc - astron@tommy.heliohost.org/public_ftp/incoming It would be nice if it could be installed now. Thank you. PS! For future reference, zerossl (comodo) will only allow a new licence to be generated once the previous licence has expired. Also, only three licences can be generated, and once that number is reached, you will no longer receive a 90-day free licence. Only a new account with a new email and id, if it is possible, helps.

that's great ??? On Fri, Dec 17, 2021, 4:22 PM HelioHost Support wrote: > > Since you signed up for a VPS with the same amount of storage as > it had before it won't need to be deleted and recreated. I edited your > existing VPS down to 5 GB memory, 8 CPUs, and 100 GB storage and powered it > back on as is. Let us know if there's anything else you need help with. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=48886 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

I have made the payment. Please activate my vps with old IP and domain a.heliohost.us also I need all the data from previous vps. Thank you, Ajay Kulal On Fri, 17 Dec 2021 at 14:06, Ajay Kulal wrote: > Yes,I need to backup all the data, from previous vps. > I guess it had lots of space. But anyways I am taking 100 GB storage now. > I will make the payment and reach out to you. > > Thank you, > Ajay Kulal > > On Fri, Dec 17, 2021, 1:35 PM HelioHost Support > wrote: > >> >> Ahh, that makes sense. Yes, the same VPS number and IP are still >> available for you that you had before. Go ahead and signup through the >> website, and pay then we'll get everything else taken care of. Did you need >> to take a backup of anything from your old VPS? Since you're going from 100 >> GB hard drive to 50 GB hard drive we'll need to delete the VPS and recreate >> it. >> >> >> >> You may view the status of your ticket by visiting: >> >> https://www.helionet.org/index/index.php?showtopic=48886 >> >> Thank you, >> Heliohost support >> https://www.heliohost.org/ >> https://www.helionet.org/ >> >>

I have also uploaded Private Key and .CRT files.. So Please Update my SSL

Yes,I need to backup all the data, from previous vps. I guess it had lots of space. But anyways I am taking 100 GB storage now. I will make the payment and reach out to you. Thank you, Ajay Kulal On Fri, Dec 17, 2021, 1:35 PM HelioHost Support wrote: > > Ahh, that makes sense. Yes, the same VPS number and IP are still > available for you that you had before. Go ahead and signup through the > website, and pay then we'll get everything else taken care of. Did you need > to take a backup of anything from your old VPS? Since you're going from 100 > GB hard drive to 50 GB hard drive we'll need to delete the VPS and recreate > it. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=48886 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

I have ReUploaded all the required files along with .zip which contains new key and cer files. Thanks On 17 Dec 2021 7:06 a.m., "HelioHost Support" wrote: > > I see the certificate and the chain file, but the private key is > missing. It's not possible to install SSL without the private key. > Generally this file is named something like private.key or domain.com.key. > If you view the file it will be base64 text starting with this line > > > > -----BEGIN RSA PRIVATE KEY----- > > > > Please let us know once you have located and uploaded this file > and it can be installed for you. Please do not upload it to public_html. > The sumitsaw directory you made is perfect. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=48894 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

No no there wasn't any error msg, my previous vps plan has expired few days ago. And I want new VPS plan. With same IP address. On Fri, Dec 17, 2021, 6:49 AM HelioHost Support wrote: > > Was there an error message or anything when you were signing up? > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=48886 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

Username: sumitsaw, Server: Tommy, Main domain: sumitkrsaw.ga .cer file is stored in /sumitsaw directory. Please update my SSL CERTIFICATE THANKS

VPS number: 33, VPS ID: 43 hey i want to buy this plan of VPS. https://www.heliohost.org/vps/subscription/?mem=1&cpu=2&hdd=50&os=ubuntu20

Domain : Salahuddin.org

Please disregard my two previous emails of 12-12-21, again, sorry for the confusion, I was able to work FileZilla and get my host panel! It was a mixup with password, as you said. My record of password was wrong by one capital letter, but I am not sure if that came from a former password change... It's all OK, now (I also saw somwhere that I am 1076th on line for Pesk, so I better make a contribution...) Thanks for your help! Gary Quoting HelioHost Support : > You're probably using the wrong password. You can use this page to > set up a new password > > ? ? ? ? https://www.heliohost.org/password/ > > ? ? ? ? Please be aware that the page will only securely submit the > password to us, so the new password won't work until I manually > assign it to your account. Your plaintext password will never be > visible to me or anyone else. Once you have submitted the new > password let us know and we can update your account. Since cPanel > doesn't work anymore you can't change your password yourself > directly so I created this page as a work around. > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=48477 > > Thank you, > Heliohost support > https://www.heliohost.org/https://www.helionet.org/

The password I quoted, (to which you said it was probably the wrong one) is the one I usually sign into heliohost.org/ on the internet and was also used for login to cPanel. Will a new password be the one to log into heliohost.org/ and/or to the new hosting that will replace the cPanel no longer available? thanks, Gary Quoting HelioHost Support : > You're probably using the wrong password. You can use this page to > set up a new password > > ? ? ? ? https://www.heliohost.org/password/ > > ? ? ? ? Please be aware that the page will only securely submit the > password to us, so the new password won't work until I manually > assign it to your account. Your plaintext password will never be > visible to me or anyone else. Once you have submitted the new > password let us know and we can update your account. Since cPanel > doesn't work anymore you can't change your password yourself > directly so I created this page as a work around. > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=48477 > > Thank you, > Heliohost support > https://www.heliohost.org/https://www.helionet.org/ ?

Username: N/A, Server: N/A, Main Domain: N/A Hi there! I just made a donation (10 usd) from this email address, which is different than the one associated with my account (nelsonfa). I would very much appreciate if you could link this donation to my account. Let me know if I need to provide any other data, I was unsure on what I should share since this will be posted on the forums. Thank you for all your hard work! Atenciosamente, --- Victor Ara?jo

I can find the email you sent about going to FileZilla, but I have filled in the entries but FileZilla wont connect, here is what I can? tell you: Protocol SFTP - SSH transfer Protocol Port 1342 Host? tommy.heliohost.org Logon? normal Use garytong Password? (removed) Could not connect to server authentication failed Thanks, Gary On 12/10/2021 11:09 AM, GARY_TONG wrote: > > Hi, > > user: ? garytong > > email: gary_tong@comcast.net > > Sorry for the confusion, I have to deal with two email servers for > various reasons with string. > I will now send from this gstong@core.com and also from > gary_tong@comcast.net. > It's best if you can reply from the latter so the string will appear > there. > Thanks! > Gary > > Quoting HelioHost Support : > >> What is your username? The email you sent this from doesn't have an >> account associated with it. >> >> >> You may view the status of your ticket by visiting: >> >> https://www.helionet.org/index/index.php?showtopic=48477 >> >> Thank you, >> Heliohost support >> https://www.heliohost.org/https://www.helionet.org/ > > > -- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus@heliohost.org>

Hi, user: ? garytong email: ? gary_tong@comcast.net Sorry for the confusion, I have to deal with two email servers for various reasons with string. I will now send from this gstong@core.com and also from gary_tong@comcast.net. It's best if you can reply from the latter so the string will appear there. Thanks! Gary Quoting HelioHost Support : > What is your username? The email you sent this from doesn't have an > account associated with it. > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=48477 > > Thank you, > Heliohost support > https://www.heliohost.org/https://www.helionet.org/

Hi, user: ? garytong email: gary_tong@comcast.net Sorry for the confusion, I have to deal with two email servers for various reasons with string. I will now send from this gstong@core.com and also from gary_tong@comcast.net. It's best if you can reply from the latter so the string will appear there. Thanks! Gary Quoting HelioHost Support : > What is your username? The email you sent this from doesn't have an > account associated with it. > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=48477 > > Thank you, > Heliohost support > https://www.heliohost.org/https://www.helionet.org/ -- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus

Are you going to arrange the cancellation? On Fri, 10 Dec 2021, 10:02 HelioHost Support, wrote: > > Alright. Thanks for using our VPS service. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=48251 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

Username: N/A, Server: N/A, Main Domain: N/A Hi, I hope the transition to plesk is going well, I have a small request can you transfer my page; user to a server(free plan) with high uptime and support for Django/Flask. Thank you, Regard, Salah Ud Din

Hello Heliohost I would like to let you know that I will close the vps account that I have. Thank you for everything. Niki teloni On Mon, 6 Dec 2021, 10:10 HelioHost Support, wrote: > Your message (Re: HelioHost VPS Late Payment) has been assigned the > tracking ID [HH#994369]. One of our volunteer community members will reply > to your email as soon as possible. > > Please include the string [HH#994369] in the subject of any future email > regarding this case. You may do that by simply replying to this message. > > Please be aware that our system rejects binary attachments. If you are > submitting a screenshot or attachment please post a link to the file > instead of attaching it to the email. > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=48251 > > Thank you, > Heliohost Support > https://www.heliohost.org/ > https://www.helionet.org/ > > >

Username: N/A, Server: N/A, Main Domain: N/A Hi, I received email with link to download my files to my hosting site. But the problem is I still can't log into cPanel. However, as i recall we have switched over to Plesk. Where is that? At any rate would anyone know where and how I can get back to my hosting site? Thanks!

Username: maelep, Server: Tommy, Main domain: maelep.be Hello, My SSL Certificate needs to be updated. I placed the zip in the home folder of my FPS. The domain is maelep.be Best regards, M?lep

Username: vomkhom, Server: Johnny, Main domain: vomkhom.heliohost.us Sir, I cannot pay through my Paypal account as my Bank Account is not supported by Paypal. Is there any other way to make payment other than Paypal as I don't have another Bank account supported to make payment On Tue, Dec 7, 2021 at 7:36 AM HelioHost Support wrote: > Good news! When you signed up for your VPS, you were added to the > waitlist, but now there is space to create the VPS that you requested. Are > you still interested in getting a HelioHost VPS? If so you can set up your > subscription with this link > > https://www.heliohost.org/vps/pay/?code=LM0Yc4yTXGK4XRRZ > > Please note that the VPS sale that we had going has ended. The price is > the same as when you requested the VPS, but we are no longer giving 1 GB > free memory with each purchase. > > We would request you to pay within the next 24 hours. If we don't hear > back from you, I am afraid we will have to pass to the next person in line. > Let us know if you have any questions. > > Thank you, > Heliohost Support > https://www.heliohost.org/ > https://www.helionet.org/ > > >