HelioHost

We've made a lot of progress towards converting to Plesk. Our database which was over 18,000 users has been cleaned up, slimmed down, and restructured in preparation for the upcoming control panel switch. All of the existing archived accounts have been moved from archived state to backed up state. That means that all accounts are now available to download from https://www.heliohost.org/backup/ instead of just the active accounts. Some accounts backup links were changed in this process so if you have a link from a month ago it won't work anymore. If you need to download your backup you can just submit your email address and username again to get the new link. If you're having trouble downloading your backup let us know and we can help. We've also been hard at work converting all of our internal admin tools to support Plesk. In most cases they have to be completely rewritten from the ground up which, as you might imagine, takes quite a bit of time. Some of the code we were using still was written in 2008 so this is a great opportunity to modernize our systems as well. Currently we're still testing the account transfer process from cPanel to Plesk to make sure it works 100% correctly before we start using it on real accounts. We plan to start transferring real accounts, if everything goes well, as soon as this weekend. We'll keep you updated, and when your account is transferred we'll email you to let you know how to log in to Plesk.

We're getting closer to having Tommy ready to begin transferring accounts over. In order to help test the new Plesk server we will be gradually rolling out account transfers through a Tommy beta test. We have made a list of donors from the last year, and those who have donated the most will be getting first access to the new control panel. Things are a little rough around the edges right now, and not all the features that we will eventually offer are ready to go yet though. Tomcat hasn't been installed yet, but we hope to offer Java/JSP service on Tommy again soon. Node.js is already available, as well as PHP 8.0, 7.4, 7.3, 7.2, 7.1, 7.0, 5.6, 5.5, and 5.4. We're really excited to offer the latest PostgreSQL version 13.3 which is a huge improvement over the PostgreSQL 9.2 that cPanel provided. We also have MariaDB 10.6 installed which is a huge upgrade from MySQL 5.7 that cPanel provides. If you're not familiar with MariaDB it's basically what MySQL should have become. The founder of MySQL started the MariaDB open source project when Oracle, a for-profit company, took over control of MySQL. We don't have the DNS situation set up quite yet, as it's going to require a lot of custom code. That means that Tommy users won't be able to add new domains themselves or edit DNS records. That will be fixed eventually. There may also be a lot of other issues that we haven't even discovered yet, and that's why we need brave donors to help test things out for us. If you have any questions about what is available let us know. If you're a donor and don't want to help test the new server quite yet you can opt out by letting us know and we'll transfer you over when things are a little more ironed out. If you're not a donor and you want early access to the Tommy server it's not too late to become a donor either. When your account is transferred you will receive an email explaining how to log in. We're hoping to begin transferring the first accounts in the next week or so. We're just announcing the beginning of the transfer early so people can opt out of the beta test if they want to.

Username: N/A, Server: N/A, Main Domain: N/A How to login now days ? Instend of mentinence.

i need data in my panel ? i delete my account and forget get data On Sun, Aug 8, 2021, 9:15 PM HelioHost Support wrote: > > Deleted. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=44559 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

Username: ahmedram, Server: Johnny, Main domain: ahmedram.heliohost.us this user is ahmedram i need to delete it please quickly please i need delete my account fast

We thought people might be wondering how the transition to Plesk is going so here is an update. We have reduced the size of the Tommy cPanel server from 16 GB of memory down to 10 GB of memory, and created a new Plesk Tommy server with 10 GB of memory. We're going to keep the cPanel version of Tommy running while we continue setting up the Plesk version of Tommy at the same time. Then when the Plesk version of Tommy is ready we will begin moving accounts from cPanel to Plesk with zero downtime. Once all the cPanel accounts are converted into Plesk accounts we will shutdown the cPanel version of Tommy, and increase the memory of the Plesk server to 20 GB. If you have an active account on Tommy you will receive an email when your account is converted to Plesk. Setting up Plesk is taking a little longer than we expected because we're having trouble getting Plesk to interact with our nameservers. None of the DNS extensions we've tried are working, so we're going to write our own extension which will allow Plesk users to be able to add domains, and update their DNS records. Existing accounts can be moved, and we can write a custom script to edit the DNS records of each account when the account is transferred, but until we get this extension written it won't be possible to edit DNS records through Plesk or add new domains without admin assistance. After Tommy is done being converted we will begin work on Ricky which shouldn't take nearly as long because we've already worked through all the Plesk issues while setting up Tommy. Then Johnny will be last to be converted. Just like with Tommy we plan to do zero downtime transfers from existing cPanel to Plesk accounts by running duplicate copies of the servers at the same time. We'll provide more details in the coming weeks. Let us know if you have any questions. Thanks for your patience during this unexpected control panel upgrade.

Username: ninjasr, Server: Ricky, Main domain: ninjasr.heliohost.org Good day, I'd like to request an unban of my IP (90.180.247.237). After I saw the forum post about the cpanel business I tried to access my site (ninjasr.heliohost.org) with FTP. Apparently, I did something wrong and I got automatically banned. I would be very happy if you could unban my IP address. Thank you in advance, Ninjasr

Username: siteadmi, Server: Ricky, Main domain: caddisfly.heliohost.org Dear HelioHost Team, Please unarchive this account. Thank you siteadmi On Fri, May 14, 2021 at 8:48 AM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > Ricky Has Returned! > > Hey siteadmi, > > We have finally finished rebuilding Ricky and he is now available for your > account to be unarchived. > > Since it took so much longer to complete this rebuild than we expected > we're not going to automatically restore all of the active accounts from > before the maintenance started because it's likely most of those people > have switched servers or given up entirely at this point. > > You're receiving this email because you had an active account on Ricky > when he was shutdown for maintenance. If you would like to have your > account reactivated simply reply to this email or make a post on the > support forum requesting it to be unarchived and we will take care of them > one at a time. There was no data lost, and your account can be restored > exactly how it was prior to the maintenance. > > As a reminder, Ricky is a clean slate which means only a few basic php > extensions are currently installed, and only a few python modules are > available as well. If you need something added just let us know and we will > install things as needed. Also if you had remote postgresql access prior to > the rebuild you'll need to request it again. Ricky has the cutting edge > python 3.9.5 that was released less than 2 weeks ago, and all the latest > versions possible of everything. As before Ricky doesn't support java, > asp.net, node.js, etc. If you have questions about what is available just > ask. > > Once again we must apologize for how much longer it took to complete this > rebuild than we expected. We're happy though because Ricky is performing > perfectly so far, and is much faster than he was on the older hardware. > Thanks for your patience during this extended maintenance. > Request Unarchive > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2021 Helio Networks. All rights reserved. | Unsubscribe > >

HostingAdvice.com has written an article about HelioHost. Check it out at https://www.hostingadvice.com/blog/heliohost-offers-free-high-performance-hosting/

Since our shared hosting is being upgraded to Plesk a lot of users are switching to, or considering getting VPS hosting instead. To help give people an idea of what a HelioHost VPS is like we've made a short video which covers the signup process, connecting to SSH for the first time, some basic SSH commands, and how to upload files. Check it out and let us know what you think. If you want to try it out for yourself you can signup for your own VPS at https://www.heliohost.org/vps/ We plan on releasing some more advanced VPS related videos soon. We're also only 9 subscribers away from getting a custom HelioHost YouTube URL so if you haven't subscribed yet please do so. Thanks for being a part of the HelioHost community.

Username: yoe06, Server: Tommy, Main domain: yoe06.heliohost.us thank you for the service, so far my website is still online, there is only a problem with the invalid pop3 email Pada tanggal Sen, 19 Jul 2021 pukul 22.55 HelioHost menulis: > [image: HelioHost | Community powered free hosting for everyone.] > CPanel Licenses Revoked > > Hey yoe06, > > You're receiving this email because you have an active account on the > Tommy server. > > A few days ago, with absolutely no prior warning, cPanel unexpectedly > revoked all of our licenses, and are now trying to charge us over $17,000 > per year to renew them. Obviously since we're a non-profit funded by > donations we don't have anywhere near that kind of money to pay their > ransom. > > We've been a faithful cPanel license holder since 2005, and over the past > 16 years we haven't had any issues with them at all until today. Our > servers are all inexorably intertwined with cPanel/WHM and all the > customizations and systems we've written over the years are worthless > without cPanel. > > If you try to log in to cPanel it will give you errors and not let you log > in, but we've managed to create full backups for everyone. If you click the > download backup link below it will allow you to save a compressed file that > contains all of your files, databases, emails, and all of your cPanel > settings. If you need help extracting the information you're looking for > from the backup please let us know by replying to this email or posting on > our support forums at https://www.helionet.org/ > > Don't worry though, we have already signed an even better contract with an > even better control panel. We will be taking your server offline soon to > rebuild it using Plesk instead of cPanel. We've never set up a Plesk server > before so it may take a couple of weeks to get it all ready to go. Once > it's ready we will attempt to restore the full cPanel backups onto the new > Plesk control panel. > > In the meantime your site will be offline until we can finish the rebuild > though. If you need to keep your website online during the rebuild the only > kind of hosting we can offer without cPanel licenses is our VPS service. A > month of the basic Mercury VPS plan only costs $4, and we hope that we can > have your server back online in less than a month. > > By default, all the VPS plans only come with a bare Ubuntu 20 operating > system and root SSH access. If you're not very familiar with SSH we can > also install a free control panel called Hestia for you which comes with a > script that should be able to import your full cPanel backup file into the > VPS. The link to order a VPS is https://www.heliohost.org/vps/ If you > would like Hestia installed too please reply to this email or post on our > support forum to request it. You can also request it by replying after you > receive your SSH login credentials. > > We're truly sorry that we won't be able to provide free hosting for a > while, and it's really terrible that we weren't able to even give any > advance notice to our users, but like we said it was completely unexpected > that cPanel did this to us. If you have any questions of comments we would > love to hear from you. You can simply reply to this email, and it will be > posted for our volunteers and community to respond to. Thanks for being a > HelioHost user. > Download Backup > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2021 Helio Networks. All rights reserved. | Unsubscribe > >

On 7/30/21, HelioHost Support wrote: > > The Lily server doesn't have a control panel so we've always required > people to have an account on Johnny, Ricky, or Tommy for the control panel, > and then Lily was an addon for the cPanel account. Since Johnny, Ricky, and > Tommy don't have control panels right now either it probably won't work at > all. Even the admins cannot access the control panel to manage settings for > you. > > > > We are currently installing Plesk on our servers. The main advantage to > Plesk is that it will run on Linux servers like Johnny, Ricky, and Tommy and > it will also run on Windows servers like Lily. So eventually we will be able > to offer stand-alone Lily accounts that don't rely on having an account on a > Linux server too. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=44514 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > > And when will the Plex migration be finished? (give me an estimate)

On 7/30/21, HelioHost Support wrote: > > The Lily server doesn't have a control panel so we've always required > people to have an account on Johnny, Ricky, or Tommy for the control panel, > and then Lily was an addon for the cPanel account. Since Johnny, Ricky, and > Tommy don't have control panels right now either it probably won't work at > all. Even the admins cannot access the control panel to manage settings for > you. > > > > We are currently installing Plesk on our servers. The main advantage to > Plesk is that it will run on Linux servers like Johnny, Ricky, and Tommy and > it will also run on Windows servers like Lily. So eventually we will be able > to offer stand-alone Lily accounts that don't rely on having an account on a > Linux server too. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=44514 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > > Ok

Username: N/A, Server: N/A, Main Domain: N/A can i sign up for the lily server for asp and asp.net and please enable python if you can

Username: webmast1, Server: Ricky, Main domain: np-webdesign.heliohost.org Hello, I read in the forum about this issue you had with the control panel but where can I change the settings of my website now? Is there a new control panel? If so ... what's the link? Regards, WW

Username: kheersag, Server: Johnny, Main domain: kheersag.heliohost.us thanks for this information I want to donate if you will provide me fast server

Username: ayubi, Server: Johnny, Main domain: salahuddin.org Oh! Sad hear that, if there is any help I can provide with writing scripts for servers in Python let me know.(if sample environment is provided to me). Thank you.

Username: solomonr, Server: Johnny, Main domain: sr.heliohost.us Would the new VPs (the paid for ones) support SSH and full git? I'm planning on purchasing one (not today but soon), but SSH and full git availability for easy deployment would be a requirement for me for paid hosting. thanks, Sol Roth On Mon, Jul 26, 2021 at 6:12 PM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > CPanel Licenses Revoked > > Hey solomonr, > > You're receiving this email because you have an active account on the > Ricky server. > > A few days ago, with absolutely no prior warning, cPanel unexpectedly > revoked all of our licenses, and are now trying to charge us over $17,000 > per year to renew them. Obviously since we're a non-profit funded by > donations we don't have anywhere near that kind of money to pay their > ransom. > > We've been a faithful cPanel license holder since 2005, and over the past > 16 years we haven't had any issues with them at all until today. Our > servers are all inexorably intertwined with cPanel/WHM and all the > customizations and systems we've written over the years are worthless > without cPanel. > > If you try to log in to cPanel it will give you errors and not let you log > in, but we've managed to create full backups for everyone. If you click the > download backup link below it will allow you to save a compressed file that > contains all of your files, databases, emails, and all of your cPanel > settings. If you need help extracting the information you're looking for > from the backup please let us know by replying to this email or posting on > our support forums at https://www.helionet.org/ > > Don't worry though, we have already signed an even better contract with an > even better control panel. We will be taking your server offline soon to > rebuild it using Plesk instead of cPanel. We've never set up a Plesk server > before so it may take a couple of weeks to get it all ready to go. Once > it's ready we will attempt to restore the full cPanel backups onto the new > Plesk control panel. > > In the meantime your site will be offline until we can finish the rebuild > though. If you need to keep your website online during the rebuild the only > kind of hosting we can offer without cPanel licenses is our VPS service. A > month of the basic Mercury VPS plan only costs $4, and we hope that we can > have your server back online in less than a month. > > By default, all the VPS plans only come with a bare Ubuntu 20 operating > system and root SSH access. If you're not very familiar with SSH we can > also install a free control panel called Hestia for you which comes with a > script that should be able to import your full cPanel backup file into the > VPS. The link to order a VPS is https://www.heliohost.org/vps/ If you > would like Hestia installed too please reply to this email or post on our > support forum to request it. You can also request it by replying after you > receive your SSH login credentials. > > We're truly sorry that we won't be able to provide free hosting for a > while, and it's really terrible that we weren't able to even give any > advance notice to our users, but like we said it was completely unexpected > that cPanel did this to us. If you have any questions of comments we would > love to hear from you. You can simply reply to this email, and it will be > posted for our volunteers and community to respond to. Thanks for being a > HelioHost user. > Download Backup > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2021 Helio Networks. All rights reserved. | Unsubscribe > >

how long we can back our Cpannel On Wed, Jul 28, 2021 at 7:20 PM HelioHost Support wrote: > Your message (Re: CPanel Licenses Revoked) has been assigned the tracking > ID [HH#345705]. One of our volunteer community members will reply to your > email as soon as possible. > > Please include the string [HH#345705] in the subject of any future email > regarding this case. You may do that by simply replying to this message. > > Please be aware that our system rejects binary attachments. If you are > submitting a screenshot or attachment please post a link to the file > instead of attaching it to the email. > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=44444 > > Thank you, > Heliohost Support > https://www.heliohost.org/ > https://www.helionet.org/ > > >

Username: devprasa, Server: Johnny, Main domain: tajdev.com.np But I need Cpannel for update my website fast. On Wed, Jul 28, 2021 at 7:16 PM Dev Tajpuriya wrote: > Many Many Thanks For The Information. > > > On Tue, Jul 27, 2021 at 6:42 AM HelioHost wrote: > >> [image: HelioHost | Community powered free hosting for everyone.] >> CPanel Licenses Revoked >> >> Hey devprasa, >> >> You're receiving this email because you have an active account on the >> Ricky server. >> >> A few days ago, with absolutely no prior warning, cPanel unexpectedly >> revoked all of our licenses, and are now trying to charge us over $17,000 >> per year to renew them. Obviously since we're a non-profit funded by >> donations we don't have anywhere near that kind of money to pay their >> ransom. >> >> We've been a faithful cPanel license holder since 2005, and over the past >> 16 years we haven't had any issues with them at all until today. Our >> servers are all inexorably intertwined with cPanel/WHM and all the >> customizations and systems we've written over the years are worthless >> without cPanel. >> >> If you try to log in to cPanel it will give you errors and not let you >> log in, but we've managed to create full backups for everyone. If you click >> the download backup link below it will allow you to save a compressed file >> that contains all of your files, databases, emails, and all of your cPanel >> settings. If you need help extracting the information you're looking for >> from the backup please let us know by replying to this email or posting on >> our support forums at https://www.helionet.org/ >> >> Don't worry though, we have already signed an even better contract with >> an even better control panel. We will be taking your server offline soon to >> rebuild it using Plesk instead of cPanel. We've never set up a Plesk server >> before so it may take a couple of weeks to get it all ready to go. Once >> it's ready we will attempt to restore the full cPanel backups onto the new >> Plesk control panel. >> >> In the meantime your site will be offline until we can finish the rebuild >> though. If you need to keep your website online during the rebuild the only >> kind of hosting we can offer without cPanel licenses is our VPS service. A >> month of the basic Mercury VPS plan only costs $4, and we hope that we can >> have your server back online in less than a month. >> >> By default, all the VPS plans only come with a bare Ubuntu 20 operating >> system and root SSH access. If you're not very familiar with SSH we can >> also install a free control panel called Hestia for you which comes with a >> script that should be able to import your full cPanel backup file into the >> VPS. The link to order a VPS is https://www.heliohost.org/vps/ If you >> would like Hestia installed too please reply to this email or post on our >> support forum to request it. You can also request it by replying after you >> receive your SSH login credentials. >> >> We're truly sorry that we won't be able to provide free hosting for a >> while, and it's really terrible that we weren't able to even give any >> advance notice to our users, but like we said it was completely unexpected >> that cPanel did this to us. If you have any questions of comments we would >> love to hear from you. You can simply reply to this email, and it will be >> posted for our volunteers and community to respond to. Thanks for being a >> HelioHost user. >> Download Backup >> >> [image: Twitter] [image: Facebook] >> [image: Phone Number] >> [image: Support Forum] [image: >> Email] >> ? 2005-2021 Helio Networks. All rights reserved. | Unsubscribe >> >> >

Username: devprasa, Server: Johnny, Main domain: tajdev.com.np Many Many Thanks For The Information. On Tue, Jul 27, 2021 at 6:42 AM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > CPanel Licenses Revoked > > Hey devprasa, > > You're receiving this email because you have an active account on the > Ricky server. > > A few days ago, with absolutely no prior warning, cPanel unexpectedly > revoked all of our licenses, and are now trying to charge us over $17,000 > per year to renew them. Obviously since we're a non-profit funded by > donations we don't have anywhere near that kind of money to pay their > ransom. > > We've been a faithful cPanel license holder since 2005, and over the past > 16 years we haven't had any issues with them at all until today. Our > servers are all inexorably intertwined with cPanel/WHM and all the > customizations and systems we've written over the years are worthless > without cPanel. > > If you try to log in to cPanel it will give you errors and not let you log > in, but we've managed to create full backups for everyone. If you click the > download backup link below it will allow you to save a compressed file that > contains all of your files, databases, emails, and all of your cPanel > settings. If you need help extracting the information you're looking for > from the backup please let us know by replying to this email or posting on > our support forums at https://www.helionet.org/ > > Don't worry though, we have already signed an even better contract with an > even better control panel. We will be taking your server offline soon to > rebuild it using Plesk instead of cPanel. We've never set up a Plesk server > before so it may take a couple of weeks to get it all ready to go. Once > it's ready we will attempt to restore the full cPanel backups onto the new > Plesk control panel. > > In the meantime your site will be offline until we can finish the rebuild > though. If you need to keep your website online during the rebuild the only > kind of hosting we can offer without cPanel licenses is our VPS service. A > month of the basic Mercury VPS plan only costs $4, and we hope that we can > have your server back online in less than a month. > > By default, all the VPS plans only come with a bare Ubuntu 20 operating > system and root SSH access. If you're not very familiar with SSH we can > also install a free control panel called Hestia for you which comes with a > script that should be able to import your full cPanel backup file into the > VPS. The link to order a VPS is https://www.heliohost.org/vps/ If you > would like Hestia installed too please reply to this email or post on our > support forum to request it. You can also request it by replying after you > receive your SSH login credentials. > > We're truly sorry that we won't be able to provide free hosting for a > while, and it's really terrible that we weren't able to even give any > advance notice to our users, but like we said it was completely unexpected > that cPanel did this to us. If you have any questions of comments we would > love to hear from you. You can simply reply to this email, and it will be > posted for our volunteers and community to respond to. Thanks for being a > HelioHost user. > Download Backup > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2021 Helio Networks. All rights reserved. | Unsubscribe > >

Username: kheersag, Server: Johnny, Main domain: kheersag.heliohost.us Hello! You are a great hosting provider No problem, we can wait. I have One request: please increase your hosting response time and speed. ????, 27 ???? 2021 ?? 6:28 am ??? ?? HelioHost ?? ????: > [image: HelioHost | Community powered free hosting for everyone.] > CPanel Licenses Revoked > > Hey kheersag, > > You're receiving this email because you have an active account on the > Ricky server. > > A few days ago, with absolutely no prior warning, cPanel unexpectedly > revoked all of our licenses, and are now trying to charge us over $17,000 > per year to renew them. Obviously since we're a non-profit funded by > donations we don't have anywhere near that kind of money to pay their > ransom. > > We've been a faithful cPanel license holder since 2005, and over the past > 16 years we haven't had any issues with them at all until today. Our > servers are all inexorably intertwined with cPanel/WHM and all the > customizations and systems we've written over the years are worthless > without cPanel. > > If you try to log in to cPanel it will give you errors and not let you log > in, but we've managed to create full backups for everyone. If you click the > download backup link below it will allow you to save a compressed file that > contains all of your files, databases, emails, and all of your cPanel > settings. If you need help extracting the information you're looking for > from the backup please let us know by replying to this email or posting on > our support forums at https://www.helionet.org/ > > Don't worry though, we have already signed an even better contract with an > even better control panel. We will be taking your server offline soon to > rebuild it using Plesk instead of cPanel. We've never set up a Plesk server > before so it may take a couple of weeks to get it all ready to go. Once > it's ready we will attempt to restore the full cPanel backups onto the new > Plesk control panel. > > In the meantime your site will be offline until we can finish the rebuild > though. If you need to keep your website online during the rebuild the only > kind of hosting we can offer without cPanel licenses is our VPS service. A > month of the basic Mercury VPS plan only costs $4, and we hope that we can > have your server back online in less than a month. > > By default, all the VPS plans only come with a bare Ubuntu 20 operating > system and root SSH access. If you're not very familiar with SSH we can > also install a free control panel called Hestia for you which comes with a > script that should be able to import your full cPanel backup file into the > VPS. The link to order a VPS is https://www.heliohost.org/vps/ If you > would like Hestia installed too please reply to this email or post on our > support forum to request it. You can also request it by replying after you > receive your SSH login credentials. > > We're truly sorry that we won't be able to provide free hosting for a > while, and it's really terrible that we weren't able to even give any > advance notice to our users, but like we said it was completely unexpected > that cPanel did this to us. If you have any questions of comments we would > love to hear from you. You can simply reply to this email, and it will be > posted for our volunteers and community to respond to. Thanks for being a > HelioHost user. > Download Backup > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2021 Helio Networks. All rights reserved. | Unsubscribe > >

Both ! On Tue, Jul 27, 2021 at 1:46 PM HelioHost Support wrote: > > In the email or on the website? > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=44435 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

Username: johnsart, Server: Johnny, Main domain: johnsart.heliohost.org Hello, Thank you guys for everything. If you could change the color of the fonts you use to 100% black, instead of 75% sepia, it is so hard to read, for those of us who have eye sight issues, that would be great In graphic design, san serif font are used as display fonts and serif for copy or body text. I thought I'll let you know, so your readers will have a better time reading your communication. Best regards. John Wang On Mon, Jul 26, 2021 at 5:38 PM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > CPanel Licenses Revoked > > Hey johnsart, > > You're receiving this email because you have an active account on the > Ricky server. > > A few days ago, with absolutely no prior warning, cPanel unexpectedly > revoked all of our licenses, and are now trying to charge us over $17,000 > per year to renew them. Obviously since we're a non-profit funded by > donations we don't have anywhere near that kind of money to pay their > ransom. > > We've been a faithful cPanel license holder since 2005, and over the past > 16 years we haven't had any issues with them at all until today. Our > servers are all inexorably intertwined with cPanel/WHM and all the > customizations and systems we've written over the years are worthless > without cPanel. > > If you try to log in to cPanel it will give you errors and not let you log > in, but we've managed to create full backups for everyone. If you click the > download backup link below it will allow you to save a compressed file that > contains all of your files, databases, emails, and all of your cPanel > settings. If you need help extracting the information you're looking for > from the backup please let us know by replying to this email or posting on > our support forums at https://www.helionet.org/ > > Don't worry though, we have already signed an even better contract with an > even better control panel. We will be taking your server offline soon to > rebuild it using Plesk instead of cPanel. We've never set up a Plesk server > before so it may take a couple of weeks to get it all ready to go. Once > it's ready we will attempt to restore the full cPanel backups onto the new > Plesk control panel. > > In the meantime your site will be offline until we can finish the rebuild > though. If you need to keep your website online during the rebuild the only > kind of hosting we can offer without cPanel licenses is our VPS service. A > month of the basic Mercury VPS plan only costs $4, and we hope that we can > have your server back online in less than a month. > > By default, all the VPS plans only come with a bare Ubuntu 20 operating > system and root SSH access. If you're not very familiar with SSH we can > also install a free control panel called Hestia for you which comes with a > script that should be able to import your full cPanel backup file into the > VPS. The link to order a VPS is https://www.heliohost.org/vps/ If you > would like Hestia installed too please reply to this email or post on our > support forum to request it. You can also request it by replying after you > receive your SSH login credentials. > > We're truly sorry that we won't be able to provide free hosting for a > while, and it's really terrible that we weren't able to even give any > advance notice to our users, but like we said it was completely unexpected > that cPanel did this to us. If you have any questions of comments we would > love to hear from you. You can simply reply to this email, and it will be > posted for our volunteers and community to respond to. Thanks for being a > HelioHost user. > Download Backup > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2021 Helio Networks. All rights reserved. | Unsubscribe > >

Username: alberto9, Server: Johnny, Main domain: fun.heliohost.us Dear Heliohost team, Cpanel is going against non-profit business. Free internet is fading away. I am glad you found a better option. I can wait the weeks you need to get back. best wishes Sent with [ProtonMail](https://protonmail.com) Secure Email. ??????? Original Message ??????? El lunes, 26 de julio de 2021 19:35, HelioHost escribi?: > [HelioHost | Community powered free hosting for everyone.] > > CPanel Licenses Revoked > https://www.heliohost.org/partners/namecheap/ > > Hey alberto9, > > You're receiving this email because you have an active account on the Ricky server. > > A few days ago, with absolutely no prior warning, cPanel unexpectedly revoked all of our licenses, and are now trying to charge us over $17,000 per year to renew them. Obviously since we're a non-profit funded by donations we don't have anywhere near that kind of money to pay their ransom. > > We've been a faithful cPanel license holder since 2005, and over the past 16 years we haven't had any issues with them at all until today. Our servers are all inexorably intertwined with cPanel/WHM and all the customizations and systems we've written over the years are worthless without cPanel. > > If you try to log in to cPanel it will give you errors and not let you log in, but we've managed to create full backups for everyone. If you click the download backup link below it will allow you to save a compressed file that contains all of your files, databases, emails, and all of your cPanel settings. If you need help extracting the information you're looking for from the backup please let us know by replying to this email or posting on our support forums at https://www.helionet.org/ > > Don't worry though, we have already signed an even better contract with an even better control panel. We will be taking your server offline soon to rebuild it using Plesk instead of cPanel. We've never set up a Plesk server before so it may take a couple of weeks to get it all ready to go. Once it's ready we will attempt to restore the full cPanel backups onto the new Plesk control panel. > > In the meantime your site will be offline until we can finish the rebuild though. If you need to keep your website online during the rebuild the only kind of hosting we can offer without cPanel licenses is our VPS service. A month of the basic Mercury VPS plan only costs $4, and we hope that we can have your server back online in less than a month. > > By default, all the VPS plans only come with a bare Ubuntu 20 operating system and root SSH access. If you're not very familiar with SSH we can also install a free control panel called Hestia for you which comes with a script that should be able to import your full cPanel backup file into the VPS. The link to order a VPS is https://www.heliohost.org/vps/ If you would like Hestia installed too please reply to this email or post on our support forum to request it. You can also request it by replying after you receive your SSH login credentials. > > We're truly sorry that we won't be able to provide free hosting for a while, and it's really terrible that we weren't able to even give any advance notice to our users, but like we said it was completely unexpected that cPanel did this to us. If you have any questions of comments we would love to hear from you. You can simply reply to this email, and it will be posted for our volunteers and community to respond to. Thanks for being a HelioHost user. > > [Download Backup](https://www.heliohost.org/backup/<removed>) > > [Twitter](https://twitter.com/heliohost/) > [Facebook](https://www.facebook.com/HelioHost.org/) > [Phone Number](tel:+1-802-884-3546) > [Support Forum](https://www.helionet.org/) > (mailto:support@heliohost.org) > > ? 2005-2021 Helio Networks. All rights reserved. | [Unsubscribe](https://www.heliohost.org/unsubscribe/<removed>@heliohost.org>