HelioHost

Username: dahuhunter, Server: Tommy, Main domain: dahuhunter.heliohost.org Dear Heliohost, I would like to know if Mercury VPS plan allows using the FTP Service. I normally transfer all the files via FTP. Also, you are saying that the troubles may take a couple of weeks and That the VPS plan costs 4 usd per month. After one month, will the VPS account be automatically Changed again into a free account? Thank you in advance Anna Kuzovkova Envoy? de mon iPhone > Le 19 juil. 2021 ? 17:53, HelioHost a ?crit : > > ? > > CPanel Licenses Revoked > > Hey dahuhunter, > > You're receiving this email because you have an active account on the Tommy server. > > A few days ago, with absolutely no prior warning, cPanel unexpectedly revoked all of our licenses, and are now trying to charge us over $17,000 per year to renew them. Obviously since we're a non-profit funded by donations we don't have anywhere near that kind of money to pay their ransom. > > We've been a faithful cPanel license holder since 2005, and over the past 16 years we haven't had any issues with them at all until today. Our servers are all inexorably intertwined with cPanel/WHM and all the customizations and systems we've written over the years are worthless without cPanel. > > If you try to log in to cPanel it will give you errors and not let you log in, but we've managed to create full backups for everyone. If you click the download backup link below it will allow you to save a compressed file that contains all of your files, databases, emails, and all of your cPanel settings. If you need help extracting the information you're looking for from the backup please let us know by replying to this email or posting on our support forums at https://www.helionet.org/ > > Don't worry though, we have already signed an even better contract with an even better control panel. We will be taking your server offline soon to rebuild it using Plesk instead of cPanel. We've never set up a Plesk server before so it may take a couple of weeks to get it all ready to go. Once it's ready we will attempt to restore the full cPanel backups onto the new Plesk control panel. > > In the meantime your site will be offline until we can finish the rebuild though. If you need to keep your website online during the rebuild the only kind of hosting we can offer without cPanel licenses is our VPS service. A month of the basic Mercury VPS plan only costs $4, and we hope that we can have your server back online in less than a month. > > By default, all the VPS plans only come with a bare Ubuntu 20 operating system and root SSH access. If you're not very familiar with SSH we can also install a free control panel called Hestia for you which comes with a script that should be able to import your full cPanel backup file into the VPS. The link to order a VPS is https://www.heliohost.org/vps/ If you would like Hestia installed too please reply to this email or post on our support forum to request it. You can also request it by replying after you receive your SSH login credentials. > > We're truly sorry that we won't be able to provide free hosting for a while, and it's really terrible that we weren't able to even give any advance notice to our users, but like we said it was completely unexpected that cPanel did this to us. If you have any questions of comments we would love to hear from you. You can simply reply to this email, and it will be posted for our volunteers and community to respond to. Thanks for being a HelioHost user. > Download Backup > > > ? 2005-2021 Helio Networks. All rights reserved. | Unsubscribe

Username: ivatsa, Server: Tommy, Main domain: ivatsa.heliohost.org I think you should use aaPanel. It is free and far better than cPanel. You can invest this annual fee of cPanel for hardware improvements. There is nothing special in cPanel. We need just a web panel which support php, mysql, java, node js etc On Mon, 19 Jul, 2021, 9:24 pm HelioHost, wrote: > [image: HelioHost | Community powered free hosting for everyone.] > CPanel Licenses Revoked > > Hey ivatsa, > > You're receiving this email because you have an active account on the > Tommy server. > > A few days ago, with absolutely no prior warning, cPanel unexpectedly > revoked all of our licenses, and are now trying to charge us over $17,000 > per year to renew them. Obviously since we're a non-profit funded by > donations we don't have anywhere near that kind of money to pay their > ransom. > > We've been a faithful cPanel license holder since 2005, and over the past > 16 years we haven't had any issues with them at all until today. Our > servers are all inexorably intertwined with cPanel/WHM and all the > customizations and systems we've written over the years are worthless > without cPanel. > > If you try to log in to cPanel it will give you errors and not let you log > in, but we've managed to create full backups for everyone. If you click the > download backup link below it will allow you to save a compressed file that > contains all of your files, databases, emails, and all of your cPanel > settings. If you need help extracting the information you're looking for > from the backup please let us know by replying to this email or posting on > our support forums at https://www.helionet.org/ > > Don't worry though, we have already signed an even better contract with an > even better control panel. We will be taking your server offline soon to > rebuild it using Plesk instead of cPanel. We've never set up a Plesk server > before so it may take a couple of weeks to get it all ready to go. Once > it's ready we will attempt to restore the full cPanel backups onto the new > Plesk control panel. > > In the meantime your site will be offline until we can finish the rebuild > though. If you need to keep your website online during the rebuild the only > kind of hosting we can offer without cPanel licenses is our VPS service. A > month of the basic Mercury VPS plan only costs $4, and we hope that we can > have your server back online in less than a month. > > By default, all the VPS plans only come with a bare Ubuntu 20 operating > system and root SSH access. If you're not very familiar with SSH we can > also install a free control panel called Hestia for you which comes with a > script that should be able to import your full cPanel backup file into the > VPS. The link to order a VPS is https://www.heliohost.org/vps/ If you > would like Hestia installed too please reply to this email or post on our > support forum to request it. You can also request it by replying after you > receive your SSH login credentials. > > We're truly sorry that we won't be able to provide free hosting for a > while, and it's really terrible that we weren't able to even give any > advance notice to our users, but like we said it was completely unexpected > that cPanel did this to us. If you have any questions of comments we would > love to hear from you. You can simply reply to this email, and it will be > posted for our volunteers and community to respond to. Thanks for being a > HelioHost user. > Download Backup > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2021 Helio Networks. All rights reserved. | Unsubscribe > >

Tommy and Ricky are both done backing up, and links to download the full backups have been emailed to all of the active accounts. If you didn't get an email for some reason you can download your backup from https://www.heliohost.org/backup/ If you're having trouble downloading your backup let us know and we can help. The backup files contain all of your files, databases, emails, and all of your cPanel settings. If you need any help extracting the information you're looking for from your backup let us know and we can help with that as well. Johnny is now backing up, and we expect that process to take about 3 days to complete. Since Tommy is done backing up we will be taking him offline soon to start installing Plesk.

Username: sunbird1, Server: Tommy, Main domain: sunbirdcondo.com thank you so much for the backup link. No matter what I tried I could not log into ftp to get it nor can I log into the heliohost.org siteLinda On Monday, July 19, 2021, 10:47:08 AM CDT, HelioHost wrote: | | | | CPanel Licenses Revoked | | | | | Hey sunbird1, You're receiving this email because you have an active account on the Tommy server. A few days ago, with absolutely no prior warning, cPanel unexpectedly revoked all of our licenses, and are now trying to charge us over $17,000 per year to renew them. Obviously since we're a non-profit funded by donations we don't have anywhere near that kind of money to pay their ransom. We've been a faithful cPanel license holder since 2005, and over the past 16 years we haven't had any issues with them at all until today. Our servers are all inexorably intertwined with cPanel/WHM and all the customizations and systems we've written over the years are worthless without cPanel. If you try to log in to cPanel it will give you errors and not let you log in, but we've managed to create full backups for everyone. If you click the download backup link below it will allow you to save a compressed file that contains all of your files, databases, emails, and all of your cPanel settings. If you need help extracting the information you're looking for from the backup please let us know by replying to this email or posting on our support forums at https://www.helionet.org/ Don't worry though, we have already signed an even better contract with an even better control panel. We will be taking your server offline soon to rebuild it using Plesk instead of cPanel. We've never set up a Plesk server before so it may take a couple of weeks to get it all ready to go. Once it's ready we will attempt to restore the full cPanel backups onto the new Plesk control panel. In the meantime your site will be offline until we can finish the rebuild though. If you need to keep your website online during the rebuild the only kind of hosting we can offer without cPanel licenses is our VPS service. A month of the basic Mercury VPS plan only costs $4, and we hope that we can have your server back online in less than a month. By default, all the VPS plans only come with a bare Ubuntu 20 operating system and root SSH access. If you're not very familiar with SSH we can also install a free control panel called Hestia for you which comes with a script that should be able to import your full cPanel backup file into the VPS. The link to order a VPS is https://www.heliohost.org/vps/ If you would like Hestia installed too please reply to this email or post on our support forum to request it. You can also request it by replying after you receive your SSH login credentials. We're truly sorry that we won't be able to provide free hosting for a while, and it's really terrible that we weren't able to even give any advance notice to our users, but like we said it was completely unexpected that cPanel did this to us. If you have any questions of comments we would love to hear from you. You can simply reply to this email, and it will be posted for our volunteers and community to respond to. Thanks for being a HelioHost user. | | | Download Backup | | | | | | | | | | | | | | | | ? 2005-2021 Helio Networks. All rights reserved. | Unsubscribe | |

Username: N/A, Server: N/A, Main Domain: N/A Hi, I'm really happy you found a better control panel, I can't wait to sign up when its ready and try it out. Will the delete account and domain change scripts still work or will you have to rewrite them to work with the new control panel.

Well, on? OpenStreetMap?the names are displayed correctly. On?HelioHost they are still backwards.Sorry!? ???? ?????, 18 ????? 2021, 15:40:47 GMT?+3?,? HelioHost Support? ???/?: ??? It has just been updated.https://www.heliohost.org/map/ ??? This map uses OpenStreetMap. The HelioHost site will not have added this.https://www.openstreetmap.org/ ??? If you can see the same issue on the site above, please report it to OpenStreetMap. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=44350 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/

Username: N/A, Server: N/A, Main Domain: N/A Hi, Looking at your global community map, I've noticed that place names in Arabic & Hebrew are spelled backwards: these languages should be written right-to-left, not left-to-right. In addition, Arabic orthography requires maintaining joining rules between the letters, while in your map they are all detached. Regard, N.T.

Thanks for your reply! If it is simple enough and won't take up too much of your time, can you tell me how my website can be temporarily kept online? THanks again, Gary Quoting HelioHost Support : > Thank you for being understanding. We'll get the new servers online > with Plesk as soon as possible. In the meantime let us know if you > need help with anything or need to figure out a way to keep your > website online temporarily during the rebuild. > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=44342 > > Thank you, > Heliohost support > https://www.heliohost.org/https://www.helionet.org/

Thanks for reply! Gary Quoting HelioHost Support : > Please refer > to?https://www.helionet.org/index/topic/44330-new-partnership-with-plesk/?and?https://www.helionet.org/index/topic/44324-so-long-and-thanks-for-all-the-fish/[1] > > ? ? ? ? The TL;DR is that we're not fixing cPanel?because we feel > they just did this to try and extort $17k from us. Instead we're > just starting over with Plesk since they offered a deal even better > than cPanel's (now revoked) nonprofit 3 license offering. > > ? ? ? ? Since it appears you're on Tommy, we're estimating about a > month before the server will be working normally again. Backups will > be available in the next few days, which once available will be > followed by the server going offline for rebuild. > > ? ? ? ? ? > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=44342 > > Thank you, > Heliohost support > https://www.heliohost.org/https://www.helionet.org/ Links: ------ [1] https://www.helionet.org/index/topic/44330-new-partnership-with-plesk/%C2%A0and%C2%A0https://www.helionet.org/index/topic/44324-so-long-and-thanks-for-all-the-fish/

Hi there, IT's OK, I found some forum pages and I know now about the big changes happening! There are several FAQ and other forum sites, and I never quite found what I wanted till today. Looking forward to the new system and Thanks for your support as always! Gary Quoting HelioHost Support : > Your message (Re: Can't get into cpanel) has been assigned the > tracking ID [HH#350539]. One of our volunteer community members will > reply to your email as soon as possible. > > Please include the string [HH#350539] in the subject of any future > email regarding this case. You may do that by simply replying to > this message. > > Please be aware that our system rejects binary attachments. If you > are submitting a screenshot or attachment please post a link to the > file instead of attaching it to the email. > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=44342 > > Thank you, > Heliohost Support > https://www.heliohost.org/https://www.helionet.org/

The backup drive resize on Cody has finished successfully and our main heliohost.org website is back online. Now that we have the space prepared to hold all the backups Tommy is now processing through all the accounts and backing everything up. When Tommy is finished we will make another news post letting you know how you can download your backup. Since the main website is back online you can now signup for a VPS if you want to have a server ready for when we take Tommy offline to rebuild him with Plesk. Let us know if you have any questions.

Username: N/A, Server: N/A, Main Domain: N/A Hi, When trying to open my cPanel I get "Maximum users exceeded." This has been happening since yesterday July 15. I realize there was some problem with cpanel licensing. Can this problem be solved? Thanks for your time! Gary Tong user: garytong Quoting HelioHost Support : > I recommend using these settings: > > ? ? ? ? Username: garytong > > ? ? ? ? Password: > > ? ? ? ? Protocol: SFTP > > ? ? ? ? Host: tommy.heliohost.org > > ? ? ? ? Port: 1342 > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=43735 > > Thank you, > Heliohost support > https://www.heliohost.org/https://www.helionet.org/ ?

The Cody server, which hosts our main heliohost.org website, will be down for a bit because we're increasing the size of the backup drive to accommodate the addition of all the Tommy, Ricky, and Johnny accounts that we will be saving into our backup system soon.

Username: N/A, Server: N/A, Main Domain: N/A Please answer me,how i get my back up data.

Username: N/A, Server: N/A, Main Domain: N/A domain: bm.heliohost.org server: tommy when attempting to check email, error= "temporary authentication failure" when attempting to logon to account, error= "Maximum Users Exceeded. ? The number of users on the server exceeds the maximum number of allowed users for your host server. ? For more information, contact your hosting provider: ?Who is my hosting provider?? ? If you have already updated your license, please wait a few minutes. Then try logging in again.Maximum Users Exceeded. ? The number of users on the server exceeds the maximum number of allowed users for your host server. ? For more information, contact your hosting provider: ?Who is my hosting provider?? ? If you have already updated your license, please wait a few minutes. Then try logging in again." ------------------------------------------------- This free account was provided by VFEmail.net - report spam to abuse@vfemail.net ONLY AT VFEmail! - Use our Metadata Mitigator to keep your email out of the NSA's hands! $24.95 ONETIME Lifetime accounts with Privacy Features! 15GB disk! No bandwidth quotas! Commercial and Bulk Mail Options!

Username: N/A, Server: N/A, Main Domain: N/A Halo how to i get my backup data website in cpanel.its important for me. http://ksc-dashboard.heliohost.us/

Less than 24 hours later we have already managed to negotiate and sign a contract with Plesk that is even better than the one we had with cPanel. It's going to be a lot of work to rebuild everything with Plesk, but in the long run this will be a good thing to get rid of cPanel. Plesk can run on Windows and Linux so we will be able to offer a unified system that includes all of our existing Linux servers as well as our Windows server Lily. Since Lily will have a real control panel it will make it much easier to create an account on her and give easy access to many more people to develop their websites for free using Microsoft's ASP.NET. Plesk is excited to be given the opportunity to supply the control panel that we use to provide much needed assistance to thousands of students, the underprivileged, and small businesses around the world that cannot afford to pay for hosting. Part of the contract includes our permission for Plesk to feature our logo, our mission, and our success stories on their website. Honestly, we couldn't have even hoped for something more perfect than this. It's going to take some time to get everything switched over though. Now that we have a new contract for a control panel our next highest priority will be backing up everyone's account. Then we will wipe Tommy and rebuild him using Plesk, and begin restoring accounts. After that will be Ricky, and Johnny. In the meantime you might consider a VPS to keep your site online using the same domain that you have now. You can find the VPS signup page at https://www.heliohost.org/vps/ Let us know if you have any questions or need help with anything during this painful transition. Thanks for being a member of the HelioHost community.

Thanks. I was able to reset my password and posted the question in the blocked IP forum instead. On Wed, Jul 14, 2021 at 10:59 PM HelioHost Support wrote: > > ? > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=44327 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

Username: pchary, Server: Tommy, Main domain: pchary.heliohost.org Good evening, I?ve been notified that my IP address has been blocked for some reason. I?m unable to post in the forum because I can?t sign in to my helionet account either. Could someone please help with this issue? Thank you. -- Regards, Pranav Chary Website | LinkedIn | Github

A few hours ago, with absolutely no prior warning, cPanel unexpectedly revoked all of our licenses, and are now trying to charge us over $17,000 per year to renew them. Obviously since we're a non-profit funded by donations we don't have anywhere near that money to pay their ransom. If you try to log in to cPanel it will give you errors and not let you log in. It looks like FTP is still working though so we strongly recommend you log in and recover your files that way while you still can. We've been a faithful cPanel license holder since 2005, and over the past 16 years we haven't had any issues with them at all until today. Our servers are all inexorably intertwined with cPanel/WHM and all the customizations and systems we've written over the years are worthless without cPanel. We're not entirely sure what we're going to do at this point. EDIT: Please read this next

Username: houssem, Server: Tommy, Main domain: bitgo.heliohost.org Is this a general problem or just my account? [image: hellio.PNG] --

Username: N/A, Server: N/A, Main Domain: N/A Hello, We have discovered a phishing attack located on your network: hxxps://netfliix.heliohost[.]us/ [65.19.141.67] This attack targets our customer, Netflix, website URL https://www.netflix.com/. Would it be possible to have the fraudulent content, and any other associated fraudulent content, taken down as soon as you are able to? Additionally, please send any files associated with the fraudulent content to records@netflix.com so that our customer and law enforcement agencies can investigate the incident further. More information about the detected issue is provided at https://incident.netcraft.com/227ef71ce5ad/ Many thanks, Netcraft Phone: +44(0)1225 447500 Fax: +44(0)1225 448600 Netcraft Issue Number: 20049619 To contact us about updates regarding this attack, please respond to this email. Please note: replies to this address will be logged, but aren't always read. If you believe you have received this email in error, or you require further support, please contact: takedown@netcraft.com. This mail can be parsed with x-arf tools. Visit http://www.xarf.org/ for more information about x-arf. --- Attachment: none Category: fraud Date: 2021-07-11T12:48:21+00:00 Domain: heliohost.us Port: 443 Report-ID: takedown-response+20049619@netcraft.com Report-Type: phishing Reported-From: takedown@netcraft.com Schema-URL: http://www.xarf.org/schema/fraud_0.1.4.json Service: https Source: https://netfliix.heliohost.us/ Source-Type: uri User-Agent: Netcraft Takedown

Username: N/A, Server: N/A, Main Domain: N/A Hello, We have discovered a phishing attack located on your network: hxxps://netfliix.heliohost[.]us/alldetails.html [65.19.141.67] We understand that this site is simply a redirect to a page showing benign content, however it used to redirect to fraudulent content. The redirect is controlled by a fraudster so can be reused for future attacks, making its removal all the more important. This attack was targeting our customer, Netflix, website URL https://www.netflix.com/. Would it be possible to have the fraudulent content, and any other associated fraudulent content, taken down as soon as you are able to? Additionally, please send any files associated with the fraudulent content to records@netflix.com so that our customer and law enforcement agencies can investigate the incident further. More information about the detected issue is provided at https://incident.netcraft.com/1a2c2f21cde5/ Many thanks, Netcraft Phone: +44(0)1225 447500 Fax: +44(0)1225 448600 Netcraft Issue Number: 20051970 To contact us about updates regarding this attack, please respond to this email. Please note: replies to this address will be logged, but aren't always read. If you believe you have received this email in error, or you require further support, please contact: takedown@netcraft.com. This mail can be parsed with x-arf tools. Visit http://www.xarf.org/ for more information about x-arf. --- Attachment: none Category: fraud Date: 2021-07-11T14:39:24+00:00 Domain: heliohost.us Port: 443 Report-ID: takedown-response+20051970@netcraft.com Report-Type: phishing Reported-From: takedown@netcraft.com Schema-URL: http://www.xarf.org/schema/fraud_0.1.4.json Service: https Source: https://netfliix.heliohost.us/alldetails.html Source-Type: uri User-Agent: Netcraft Takedown

HelioHost is proud to announce that our Ricky server now has PHP 7.4.21 and PHP 8.0.8 available in addition to the PHP 5.4, 5.5, 5.6, 7.0, 7.1, 7.2, and 7.3 that we already offered. Johnny only currently support up to 7.3 so if you need 7.4 or 8.0 you'll need to switch to Tommy or Ricky for now. Johnny will eventually receive 7.4 and 8.0 too. As a reminder, we only install PHP extensions as they are needed. If you switch to one of the new versions and it won't run your software because an extension is missing please let us know so we can install it for you. You can check out what is currently installed with these links. https://krydos1.heliohost.org/74/phpinfo.php https://krydos1.heliohost.org/80/phpinfo.php Thanks for being a HelioHost user! Enjoy your cutting edge php.

Username: N/A, Server: N/A, Main Domain: N/A Hi, Ive just been recently charged another 4 or so bucks for my account. Could you please see why this is so, I thought I had cancelled my account long time ago. Acocunt email is Shuyaib.a@outlook.com Thanks Shuyaib Sent from Mail for Windows 10