HelioHost

Sorry for trouble, I've found the link now and activated it. (I have mail redirecting on and checked wrong spam folder before making the ticket) On 11-May-22 2:29, HelioHost Support wrote: > Yes, your account is eligible for moving immediately. The invite link was sent to this email address. Make sure you check the spam box, and one gmail user reported that the email went to their promotions tab so check there too. If you can't find it anywhere let us know and we can try resending it. Sorry for the delay responding to this. Your email was flagged as spam by google for some reason and I had to whitelist it in our support email system. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=52993 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ >

Thanks! One small correction the forum post shows my username as raygreeblecom but it's actually rayd Thanks for all your hard work! -----Original Message----- From: HelioHost Support Sent: Tuesday, May 10, 2022 5:24 PM To: Ray Dixon Subject: [HH#490838] Acknowledgement from HelioHost Support Your message (Plesk status) has been assigned the tracking ID [HH#490838]. One of our volunteer community members will reply to your email as soon as possible. Please include the string [HH#490838] in the subject of any future email regarding this case. You may do that by simply replying to this message. Please be aware that our system rejects binary attachments. If you are submitting a screenshot or attachment please post a link to the file instead of attaching it to the email. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=52994 Thank you, Heliohost Support https://www.heliohost.org/ https://www.helionet.org/

Username: raygreeblecom, Server: Johnny, Main domain: ray.heliohost.org On 20 Dec 2021, I donated $25 to move me - ray@greeble.com - up in the Plesk ETA. I've kept an eye on my ETA and I was very happy to see that, in the last couple of weeks, things started moving pretty quickly. I last checked on 5 May and I was #29 in the queue with an estimated move on 11 May (at 5 accounts/day). I checked yesterday and the ETA page doesn't display any of my account information, nor where I am in the queue, yet I also have not received an email about moving to Plesk. Can you please tell me what the status of my account is? If it's move to Plesk, how do I log in? If not, can you please tell me how I will know when I will/have moved? I really appreciate all the work you have done and are doing! Kind regards, Ray

Username: bartekbo, Server: Tommy, Main domain: bartch.heliohost.org Hello, I'm ready to move my account bartekbo but I don't think I've received the link. Best Regards, Bartosz

Username: daskunk, Server: Tommy, Main domain: daskunk.heliohost.org Hello Customer Support I received an email the other day that my daskunk@heliohost.org account is ready for Plesk migration. Before I say yes to moving it, I need to know one thing. Will: 1. I still be able FTP files back and forth to my directories in my /home/daskunk space 2. my users still be able to access my web site even if I can't get around to logging in and trying out Plesk for a week or two? Thank you

Username: daskunk, Server: Tommy, Main domain: daskunk.heliohost.org I forgot to mention that my web site employs running PHP and CGI scripts. Will that remain operational when you migrate me to Plesk even if I can't login to Plesk for a week or two? Thank you ---------- Forwarded message --------- From: Gary Van Huben Date: Mon, May 9, 2022 at 5:15 PM Subject: Migration to Plesk To: HelioHost Hello Customer Support I received an email the other day that my daskunk@heliohost.org account is ready for Plesk migration. Before I say yes to moving it, I need to know one thing. Will: 1. I still be able FTP files back and forth to my directories in my /home/daskunk space 2. my users still be able to access my web site even if I can't get around to logging in and trying out Plesk for a week or two? Thank you

Hi Thanks for your rapid reply. My website needs Python3 for cgi and modules numpy and PIL Imaging library, but not Django or Flask. As it does sophisticated image processing it needs largish run-time memory. The previous version on Jonny was just sufficient but a bit more would enable larger images. Thanks Geoff Daniell (restore) On 2022-05-05 20:03, HelioHost Support wrote: > Sounds good. Do you need Django or Flask, or just Python3 for cgi? > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=52879 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ run-time memory

Username: restore, Server: Johnny, Main domain: restore.heliohost.org Hello Thank you for your message and for continuing to host my website; I am user name "restore". The site requires python3 to work and so it is not sensible for it to be transferred to Plesk yet. A delay is not a problem provided the site still works under cpanel, it does not require any immediate editing. Obviously I would like to transfer when python3 is available. Thanks Geoff Daniell (gjd@lionhouse.plus.com) On 2022-05-05 02:27, HelioHost wrote: > Are you ready for Plesk? > > [1] > > Hey restore, > > We have finally begun moving accounts to the new Plesk server, and it's your turn to be moved! > > Last year we were surprised to learn that our cPanel licenses that we've been using for 16 years were revoked and they tried to extort us for over $17,000 which we obviously can't afford because we provide free hosting. We quickly made a new partnership with Plesk instead, and began trying to upgrade our servers to use the new control panel. Clearly there have been a lot of issues since then, and unfortunately the work still isn't fully complete. This process has already taken an unacceptably long time so we've decided that the time is long overdue to start moving accounts to the new control panel. > > Since not all of our services are currently available on the new server we will be giving each user a choice whether they want to move now, or continue to stay on the broken cPanel for a while longer. For instance Java, Python3, Django, Flask, Ruby on Rails, and some other things aren't available on Plesk yet, but we do plan to add support eventually. If you have questions about what is or is not available feel free to ask on the forums. If there is a feature that you need on Plesk for your website to function please let us know so we can prioritize the features that the most number of people need. > > You can use the link below to let us know that you're ready to try out the new control panel. > > Move My Account Now [2] > > [3] > [4] > [5] > [6] > > (c) 2005-2022 Helio Networks. All rights reserved. | Unsubscribe [7] Links: ------ [1] https://www.heliohost.org/partners/namecheap/ [2] <removed> [3] https://twitter.com/heliohost/ [4] https://www.facebook.com/HelioHost.org/ [5] tel:+1-802-884-3546 [6] https://www.helionet.org/ [7] <removed>

Actually as suggested Helio Nodes is a protected brand name used not to confused by your scandalous free host but as a way for people to know who we are. We had no reason to know that your brand existed and we do not still. we do not confuse people as we do not offer the same services.

VPS number: 6, VPS ID: 57 Any idea why my spot in the queue changed. I used to be in the top one hundred. Also my email doesn?t work. I had poulinluc34@gmail.com but nothing shows up. Luc Poulin

Yes, thanks On Sun, May 1, 2022 at 10:59 PM HelioHost Support wrote: > > Thanks for letting us know about the error. Your VPS is being > built now. Just to double check though, the username you chose is tokdl, > correct? > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=52837 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

Username: N/A, Server: N/A, Main Domain: N/A Bought VPS and i was charged by PayPal but i received an error. Please help me check what went wrong. Thanks Reference subscription ID #I-34A52HAUMK6D

Username: N/A, Server: N/A, Main Domain: N/A Our Team is sending you a notice as you have slandered and defamed our Protected Brand 'Helio Nodes" We Request for you to stop this behavior, continuing down this path will result in a potential Lawsuit or DMCA Takedown Notice You may contact support@deployshosting.us for 24x7 Support If you wish to speak with us you may email us using the Inquire Number #4486 Thank you, Deploys + Aurora VPN Customer Support Owned by the Aguirre Family Located In Texas

Username: mule, Server: Tommy, Main domain: mule.heliohost.org I do not plan to renew my hosting. On Thu, Apr 28, 2022 at 10:10 PM HelioHost Support wrote: > Your VPS payment of $21.60 USD is 3 days overdue. Please try to make a new > payment within the next 24 hours. You can do so at > > https://www.heliohost.org/vps/pay/?code=yZyJsOB57C7YV3UG > > Let us know if you face any issues or have any questions regarding this. > > Thank you, > Heliohost Support > https://www.heliohost.org/ > https://www.helionet.org/ > > >

Great, thank you. ---- On Mon, 25 Apr 2022 19:41:23 -0700 HelioHost Support wrote ---- ????Your email has been changed. Once it's your turn to move to Plesk you will receive an email at this new address. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=52782 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/

Username: jeanine, Server: Johnny, Main domain: jeanine.heliohost.org Hello, My website and ftp don't work anymore. Is the server Johnny down for some reason or what is the problem? website url: slovenskycuvac.tk Best regards

Username: sumitpau, Server: Johnny, Main domain: sumitpau.heliohost.org After how much time, C panel login is available ?

Username: N/A, Server: N/A, Main Domain: N/A Hi! I can't receive messages at the email account associated with the HelioHost account hwalker. I'd like the email to be moved. I am willing to provide proof that I own the account.

Here are the files that are from an old version from what I can see : tarifs.html tarifs_en.html There are other things too, like pictures and stuff but Ill fix them myself, don?t worry. Le jeu. 21 avr. 2022 ? 18:06, HelioHost Support a ?crit : > > Alright, I created your VPS, installed Hestia, restored your > Johnny backup, moved your domains over to the VPS, and your domains are now > back online. https://perchoir.heliohost.org/ and > https://domaineduperchoir.com/ > > > > Please be aware that since your Johnny account was hacked phishing > content and other illegal files were uploaded to your account. Therefore I > restored an older backup from before the account was hacked. If you have > changed any files since the backup please let us know and as long as it is > only a few files we can access your hacked Johnny account to recover the > newest version of the files. Since we have to inspect each file for > malicious code injection, etc. it's not feasible for us to check thousands > of files by hand, but as long as it's just a few files it's not a problem. > > > > Also be aware that you may have received an email from Hestia that > has an incorrect password in it. That was a temporary password and it has > been changed to the password you chose while signing up for the VPS. > > > > Let us know if you have any other questions. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=52750 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

Ok, I did it, but then nothing happened after paiement. I did it again, so I ended up paying twice. Can you confirm that it?s going to be ok now and cancel 2nd paiement ? Le jeu. 21 avr. 2022 ? 00:32, HelioHost Support a ?crit : > > The quickest way to get your website back online is to submit a > username, password, and pay $4 through paypal with this link: > > > > > https://www.heliohost.org/vps/username/?mem=1&cpu=2&hdd=50&os=ubuntu20&sub=1month > > > > We'll install the Hestia control panel, restore your backup, move > both of your domains over, and get your website back online as quickly as > possible. Sorry for the downtime. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=52750 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

Ok, I?ll pay, can you make it back online or do I need to work it out myself ? Just bill me. Le mer. 20 avr. 2022 ? 17:57, HelioHost Support a ?crit : > > Unfortunately we were forced to take Johnny offline. You can read > the news post at: > > > > https://www.helionet.org/index/topic/52691-johnny-accounts-hacked/ > > > > Let us know if you have any further questions after reading the > news. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=52750 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

Username: perchoir, Server: Johnny, Main domain: perchoir.heliohost.org Hi, My website (domaineduperchoir.com) has been down for a while, and I can?t access the control panel, it just times out. What is going on ? It?s especially important for me to be online at this time of year, Greg -- Domaine du Perchoir http://www.domaineduperchoir.com 593, chemin des Pr?s Ouest Rimouski (QC) G5N 1X9 (418) 725-5611 T?l?chargez mes romans ! iStore : https://itunes.apple.com/fr/author/greg-thorez/id947627241?mt=11 Google Play : https://play.google.com/store/books/author?id=Greg+Thorez Kindle : https://www.amazon.ca/terroristes-French-Greg-Thorez-ebook/dp/B01F4HBEF8 Aussi disponibles dans certaines librairies

Payment's been made again and automatic setup done. Just adjust that I have an extra month paid in advance, no need to revert any charges. Sorry for the inconvenience. Regards, Zane On Tue, Apr 19, 2022, 06:46 HelioHost Support wrote: > > There you go > https://www.heliohost.org/vps/pay/?code=c9Km7txBEUd4Xp2p > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=52735 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

Can you pls generate a new vps subscription link for me? On Mon, Apr 18, 2022, 23:58 HelioHost Support wrote: > > Alright, hopefully it works next month. The one time payment has > been credited to your account and your new expiration date is 2022-05-18. > Thanks. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=52735 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

Sorry, I checked with the bank and paypal itself. They both said there is no problem with my card. I just asked them to reissue a new card On Mon, Apr 18, 2022, 11:59 HelioHost Support wrote: > > Generally we don't like to do one month one time payments because > it causes a lot of extra work for our staff to verify each payment. Imagine > having to log into paypal and copy/paste in 80 email addresses to verify > VPS by hand. So if you're unable to do a recurring subscription it would be > best if you could do 6 months and save yourself 10% off too. It would be > $27.00 for six months including the discount. If you really think you can > figure out how to get the subscription to work again within the next 30 > days then you can do one month again, but that is what you were supposed to > be solving for the last month. Anyways, I powered your VPS back on since > you're making an attempt. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=52735 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >