HelioHost

Username: sumitsaw, Server: Tommy, Main domain: sumitkrsaw.ga Please update my ssl certificate stored in directory /sumitsaw. All cert files and private key are there along with zip of all required files. Thanks

Perfect, many thanks for your help Scott From: HelioHost Support Sent: 31 May 2022 09:28 To: scott_520002@hotmail.co.uk Subject: Re: [HH#765867] RE: Notification: Subscription was suspended due to resource overuse The two large backup files have been deleted and your account is at 3719/5000 MB now. Can you login now? You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=53288 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/

Username: rockygl1, Server: Tommy, Main domain: rockyglaciers.org Hello, Unfortunately my account is still suspended and I cannot remove the files. Is it possible to restore my site to the pre-plesk migration state using the backup so that the Joomla dashboard is configured, and then remove the backup file which is taking up the space? Thanks for the great work Scott From: HelioHost Sent: 31 May 2022 04:25 To: rockygl1 Subject: Notification: Subscription was suspended due to resource overuse [Plesk] The following resources were overused by subscription 'rockyglaciers.org', owned by user 'rockygl1': Disk space: 5000 MB Limit / 5531.8 MB (111%) Used / 0 MB (0%) Remaining The subscription was suspended. [Facebook] [LinkedIn] [Twitter] [YouTube] Plesk International GmbH Vordergasse 59 Schaffhausen, CH 8200 Switzerland

Username: N/A, Server: N/A, Main Domain: N/A hi, my site is www.thekushhouse.com, my email is thekushhouse@tutanota.com but i cant access my email right now. you can reach me at my backup email: mybizniz1@protonmail.com. My website is down and i see it says your moving servers and donators get preference. How much is the donation? Can my site be put back up in the mean time? thanks Sent with [Proton Mail](https://proton.me/) secure email.

Hello, Thank you for your quick response! Ok, in that case, I'll raise the situation again in the future. Thanks a lot. Best regards. Victor Nascimento ________________________________ From: HelioHost Support Sent: Sunday, May 29, 2022 11:38:12 PM To: victoremanuel40@hotmail.com Subject: Re: [HH#690666] Change Username Yes, the username victord is available, but it would require deleting your Plesk account and recreating it. That can't be done currently, but maybe in the future after we get new account creation implemented we can try it. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=53281 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/

Username: N/A, Server: N/A, Main Domain: N/A Hey team, my account got transferred to Plesk. Thank you for your work ? the long waiting was definitely worth it! In the meantime I used a different service to host my site, so the old configuration at heliohost is outdated. Could you please reset my account and delete all the data and old subdomains, so I can set up my site on a fresh base? Username: sinju Main domain: kreiskunst.art Main mail: paris@kreiskunst.art Thank you very much for your efforts! Best regards, sinju

Username: victord1, Server: Tommy, Main domain: victord.heliohost.org Hello, Good afternoon! My name is Victor and I?m and user of helihost from more than 5 or 6 years. Initially I took the username ?VictorD? but I have in the past a little period of inactivity and someone take my username. Currently, my username is ?VictorD1? Months later, I do a donation for Heliohost because your Service is awesome! I really would like to take again my initial username ?VictorD?, sooo? It is available? Can I take it again? Thanks a lot for your help and understanding. Best regards! Victor Nascimento

Username: fireplan, Server: Johnny, Main domain: fireplank.heliohost.us Hi! I tried to download the backup you guys sent to me in 2021 but it doesnt work anymore... I want to download my databases as my site is still down after like a year. Thanks! The database name was fireplan_firechess

Username: N/A, Server: N/A, Main Domain: N/A Hi! I am a computer science student at Columbia University. I am entirely new to heliohost but it looks super amazing. I made a donation to support your really cool work and because I would like to use your hosting service. I know you guys are currently in the process of moving over to Plesk so you can't create new accounts. However, on the donation page it said you can still receive a Tommy invitation link with a donation and so I did that. It also said we should reach out if we don't see said invitation within 24 hours. I am not seeing any such email, so I am reaching out. This is the email address of the Paypal account I used. Perhaps I misunderstood the donation process or the current restrictions of the transfer to Plesk. Any clarification you can offer would be greatly appreciated. Best regards, Joshua Morin-Baxter

Username: aleden, Server: Tommy, Main domain: aleden.heliohost.org Hi - hoping you can help me.? You've moved my account to Plesk, and I can see the websites I have on your server, but I'm not sure how to log into the Plesk control panel.??? When I try https://www.heliohost.org/login/ I get the "login not available" message.?? My former ftp passwords don't seem to work either, so I'm guessing I'll have to set these up again. By the way, you made the right decision to move me.? I just use static HTML so don't need some of the advanced facilities you're still working on. -- Cheers *Alex Bain* +44 1256 477447

Username: N/A, Server: N/A, Main Domain: N/A I made a donation of $1 for tommy server from same email id on paypal account *Transaction ID*49S00837YJ117284M but i did not get any invite link please check ? or should i have to donate more please tell?

Username: n8yeung, Server: Tommy, Main domain: nathanyeung.com Hi I wanted to thank you for remembering me in the migration. Please let me know if I can help. Best regards, Nate On Wed, May 25, 2022 at 1:36 PM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > Are you ready for Plesk? > > Hey n8yeung, > > We have finally begun moving accounts to the new Plesk server, and it's > your turn to be moved! > > Last year we were surprised to learn that our cPanel licenses that we've > been using for 16 years were revoked and they tried to extort us for over > $17,000 which we obviously can't afford because we provide free hosting. We > quickly made a new partnership with Plesk instead, and began trying to > upgrade our servers to use the new control panel. Clearly there have been a > lot of issues since then, and unfortunately the work still isn't fully > complete. This process has already taken an unacceptably long time so we've > decided that the time is long overdue to start moving accounts to the new > control panel. > > Since not all of our services are currently available on the new server we > will be giving each user a choice whether they want to move now, or > continue to stay on the broken cPanel for a while longer. For instance > Java, Python3, Django, Flask, Ruby on Rails, and some other things aren't > available on Plesk yet, but we do plan to add support eventually. If you > have questions about what is or is not available feel free to ask on the > forums. If there is a feature that you need on Plesk for your website to > function please let us know so we can prioritize the features that the most > number of people need. > > You can use the link below to let us know that you're ready to try out the > new control panel. > Move My Account Now > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2022 Helio Networks. All rights reserved. | Unsubscribe > >

Thanks. I manually copied the public_html directory from the backup after installing Joomla through Plesk and the website disappearing, but when logging in to the Joomla dashboard it wasn?t correcntly configured. My account now seems to be suspended for exceeding the disk space ? apologies ? but I can?t access the database to delete anything Thanks, Scott From: HelioHost Support Sent: 16 May 2022 06:46 To: scott_520002@hotmail.co.uk Subject: Re: [HH#342044] Plesk migration The Joomla site was transferred from cPanel to Plesk and you can see it at https://rockyglaciers.org/ Here's what public_html/index.php looks like

Hi Heliohost, Thanks for the Plesk move. Before the move, my website was configured with Joomla. Is there a way to restore this site structure from the backupfile in my home directory? I tried installing Joomla through the Plesk applications but it started from scratch. User: rockygl1 Many thanks, Scott From: Scott w Sent: 12 May 2022 20:27 To: support@heliohost.org Subject: RE: [HH#342044] Plesk migration Yes, many thanks. Looking forward to testing Plesk From: HelioHost Support Sent: 12 May 2022 20:22 To: scott_520002@hotmail.co.uk Subject: Re: [HH#342044] Plesk migration You already know this because you already clicked the link, but I changed your email address and sent you a new Plesk invite. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=53008 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/

I didn?t use it, I couldn?t use it. There was no proper connection from the file manager and the remote address. Making your service broken. Sent from my iPhone > On May 15, 2022, at 3:13 PM, HelioHost Support wrote: > > ? > The VPS you purchased was 100% functional and had 100% uptime during the time that you were using it. We don't monitor if you're actually logging in and a lot of people set things up and then don't log in for months at a time because they don't need to as long as the payments are good the VPS will continue to be online. It was your choice not to contact support for help, and it was your choice not to use it for some reason even though it was working perfectly, and it was your choice to continue paying for it even though you couldn't figure out how it worked. > > > > The memory you were using couldn't be sold to anyone else while you were using it and it's not possible to return that memory that you used for several months. If you had canceled sooner we could have sold that memory to someone else. You were using a dedicated IP for several months that we couldn't use for anything else. You were using hard drive space on our server that we couldn't use for anything else. Since your VPS was powered on it was also using CPU time that no one else on the server could access while your server was using it. > > > > You have been refunded for the unused portion of your subscription, and your subscription was canceled promptly as soon as you asked. It's standard policy for all companies to not return the cost of services that were used because it's not possible to unuse the service and return time to us. If this was a product like a pair of pants or something you could return the product to us and we could resell it to someone else, but this isn't a product it's a service and there is no way for you to give back what you used. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=53063 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ >

I couldn?t even use the server it was having an Nginx error and I know what that is because I have my own server. I told you guys that the server wasn?t working and you guys should have fixed not. Not left it broken for months. Sent from my iPhone > On May 15, 2022, at 3:13 PM, HelioHost Support wrote: > > ? > The VPS you purchased was 100% functional and had 100% uptime during the time that you were using it. We don't monitor if you're actually logging in and a lot of people set things up and then don't log in for months at a time because they don't need to as long as the payments are good the VPS will continue to be online. It was your choice not to contact support for help, and it was your choice not to use it for some reason even though it was working perfectly, and it was your choice to continue paying for it even though you couldn't figure out how it worked. > > > > The memory you were using couldn't be sold to anyone else while you were using it and it's not possible to return that memory that you used for several months. If you had canceled sooner we could have sold that memory to someone else. You were using a dedicated IP for several months that we couldn't use for anything else. You were using hard drive space on our server that we couldn't use for anything else. Since your VPS was powered on it was also using CPU time that no one else on the server could access while your server was using it. > > > > You have been refunded for the unused portion of your subscription, and your subscription was canceled promptly as soon as you asked. It's standard policy for all companies to not return the cost of services that were used because it's not possible to unuse the service and return time to us. If this was a product like a pair of pants or something you could return the product to us and we could resell it to someone else, but this isn't a product it's a service and there is no way for you to give back what you used. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=53063 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ >

I haven?t been able to use your service for 3 months.. I had everything correct yet for some reason only heliohost didn?t work for me. I have tried contacting support and they said everything was correct after getting people to fully evaluate my hosting service? I was going to cancel 3 months ago but I never got the time because I?m a very busy man. I?ve wasted 61.56$ On useless services which is false-advertisement. your not giving the product your claiming to offer and I could get lawyers on this if I wanted to. I don?t want to go there but I?ve only got 20.52$ back so I?m expecting 41.04$ from the other 2 months that were wasted. I?ve even been checking on the server and even directly connecting to the up on my browser with a basic html file hosting and it said an Nginx error every time. This is not okay. Please refund the last two payments I sent and I?ll be happy, thanks. Sent from my iPhone > On May 14, 2022, at 11:45 AM, Jaden Davis wrote: > > ?The service you are offering me has not been fulfilled to this day and I don?t want to pay another month and I need to be reimbursed the funds that were wasted on useless services. > > Sent from my iPhone > >> On May 14, 2022, at 11:44 AM, HelioHost Support wrote: >> >> ?Your message (Re: HelioHost VPS Late Payment) has been assigned the tracking ID [HH#230764]. One of our volunteer community members will reply to your email as soon as possible. >> >> Please include the string [HH#230764] in the subject of any future email regarding this case. You may do that by simply replying to this message. >> >> Please be aware that our system rejects binary attachments. If you are submitting a screenshot or attachment please post a link to the file instead of attaching it to the email. >> >> You may view the status of your ticket by visiting: >> >> https://www.helionet.org/index/index.php?showtopic=53063 >> >> Thank you, >> Heliohost Support >> https://www.heliohost.org/ >> https://www.helionet.org/ >> >>

Hey if you notice I haven?t been using the service for the past 3 months because it?s been useless to me. I tried contacting support to get it fixed and it continued to not work properly. It should have worked. It was a simple A record that was accurate as other services connected just fine. I meant to cancel it 3 months ago but just didn?t have the time because I?m very busy. I would like a refund for those last 2 months as well. > On May 14, 2022, at 11:45 AM, Jaden Davis wrote: > > ?The service you are offering me has not been fulfilled to this day and I don?t want to pay another month and I need to be reimbursed the funds that were wasted on useless services. > > Sent from my iPhone > >> On May 14, 2022, at 11:44 AM, HelioHost Support wrote: >> >> ?Your message (Re: HelioHost VPS Late Payment) has been assigned the tracking ID [HH#230764]. One of our volunteer community members will reply to your email as soon as possible. >> >> Please include the string [HH#230764] in the subject of any future email regarding this case. You may do that by simply replying to this message. >> >> Please be aware that our system rejects binary attachments. If you are submitting a screenshot or attachment please post a link to the file instead of attaching it to the email. >> >> You may view the status of your ticket by visiting: >> >> https://www.helionet.org/index/index.php?showtopic=53063 >> >> Thank you, >> Heliohost Support >> https://www.heliohost.org/ >> https://www.helionet.org/ >> >>

The service you are offering me has not been fulfilled to this day and I don?t want to pay another month and I need to be reimbursed the funds that were wasted on useless services. Sent from my iPhone > On May 14, 2022, at 11:44 AM, HelioHost Support wrote: > > ?Your message (Re: HelioHost VPS Late Payment) has been assigned the tracking ID [HH#230764]. One of our volunteer community members will reply to your email as soon as possible. > > Please include the string [HH#230764] in the subject of any future email regarding this case. You may do that by simply replying to this message. > > Please be aware that our system rejects binary attachments. If you are submitting a screenshot or attachment please post a link to the file instead of attaching it to the email. > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=53063 > > Thank you, > Heliohost Support > https://www.heliohost.org/ > https://www.helionet.org/ > >

VPS number: 53, VPS ID: 236 I?ve been paying multiple months without being able to even use your services, they don?t work and I don?t need it. I would like a refund for all the months I?ve wasted trying to get heliohost working. Sent from my iPhone > On May 5, 2022, at 3:02 PM, HelioHost Support wrote: > > ?Your VPS payment of $26.00 USD is 3 days overdue. Please try to make a new payment within the next 24 hours. You can do so at > > https://www.heliohost.org/vps/pay/?code=MVzxJMow48DCAjt0 > > Let us know if you face any issues or have any questions regarding this. > > Thank you, > Heliohost Support > https://www.heliohost.org/ > https://www.helionet.org/ > >

Username: N/A, Server: N/A, Main Domain: N/A HelioHost username: dl5ark heliohost server: tommy heliohost main domain: dl5ark.heliohost.org Hello Support, I had donated 15.00 USD to Helio Networks (transaction code 38X461736P951954B ) as dl5ark AT hotmail.com last time on 2021-12-04. Before that I donated to you at least 3 times in 2017, 2019 and 2020. In December 2021 I still saw a number close to 100 at https://www.heliohost.org/eta/?u=dl5ark%40hotmail.com. Now I still don't see the current number. Strangely there is a https://www.heliohost.org/eta/?u=dl5ark with rank 341, this can't be true. My old forum name was dl5ark, but in 2016 it was modified to dl5ark1. My email (and also Paypal) was always dl5ark AT hotmail.com . What is going on here? Thanks for your help, Holger

Yes, many thanks. Looking forward to testing Plesk From: HelioHost Support Sent: 12 May 2022 20:22 To: scott_520002@hotmail.co.uk Subject: Re: [HH#342044] Plesk migration You already know this because you already clicked the link, but I changed your email address and sent you a new Plesk invite. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=53008 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/

Yes please send an email to the Hotmail account Many thanks ________________________________ From: HelioHost Support Sent: Thursday, May 12, 2022 2:23:27 AM To: scott_520002@hotmail.co.uk Subject: Re: [HH#342044] Plesk migration Sure, I can change your email address on your account. Can I send an email to the Hotmail address to confirm ownership of the account, or would you like to verify ownership of the account in a different way? We can't just change email addresses without first confirming ownership. You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=53008 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/

Hello, I can confirm I have access to rockyglaciers@hotmail.com but I need to remove this email from my account. Please could this email (scott_520002@hotmail.co.uk) be used instead. Many thanks, Scott From: HelioHost Support Sent: 11 May 2022 20:19 To: scott_520002@hotmail.co.uk Subject: Re: [HH#342044] Plesk migration Do you have access to the email address ro...iers@hotmail.com still? You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=53008 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/

Username: N/A, Server: N/A, Main Domain: N/A Hello, I have noticed my account is ready for migration to Plesk (https://www.heliohost.org/eta/?u=rockygl1) , however I have not received a link. I think a different email may be registered with my account. My user is rockygl1 with domain http://www.rockyglaciers.org/. The SSL certificate is also expired. Your help is much appreciated Many thanks, Scott