Tjoene
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Everything posted by Tjoene
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Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
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Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
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[Solved] Suspended: Teamking
Tjoene replied to teamkingslayer's topic in Suspended and Queued Accounts
Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. -
Your were suspended for the following reason: Malware (13 files) PHP.Hide found. That means that there are some malware files found on your account. For your safety, your account has been suspended. You need to clean your files within 24 hours, or you will be suspended again. To find the infected files you can take a backup of your site, download the files to your computer and scan the files using a virus- and mall-ware scanner like AVG Virus scanner and Malwarebytes. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now.
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[Solved] Suspended: Cb
Tjoene replied to carnavalboquense.com.ar's topic in Suspended and Queued Accounts
Your were suspended for the following reason: Malware (1 file) PHP.ShellExec found. That means that there are some malware files found on your account. For your safety, your account has been suspended. You need to clean your files within 24 hours, or you will be suspended again. To find the infected files you can take a backup of your site, download the files to your computer and scan the files using a virus- and mall-ware scanner like AVG Virus scanner and Malwarebytes. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now. -
Your were suspended for the following reason: Malware (2 files) PHP.ShellExec found. That means that there are some malware files found on your account. For your safety, your account has been suspended. You need to clean your files within 24 hours, or you will be suspended again. To find the infected files you can take a backup of your site, download the files to your computer and scan the files using a virus- and mall-ware scanner like AVG Virus scanner and Malwarebytes. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now.
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Your were suspended for the following reason: Malware (1 file) PHP.C99-13 found. That means that there are some malware files found on your account. For your safety, your account has been suspended. You need to clean your files within 24 hours, or you will be suspended again. To find the infected files you can take a backup of your site, download the files to your computer and scan the files using a virus- and mall-ware scanner like AVG Virus scanner and Malwarebytes. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now.
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[Solved] Problem At Creating Ror On Subdomain
Tjoene replied to sehrguey's topic in Customer Service
Please post the following information: Your cPanel username Your main domain The server that you are on -
Your were suspended for the following reason: Malware (1 file) Hacktool.Crack.InternetDwnloadMgr found. That means that there are some malware files found on your account. For your safety, your account has been suspended. You need to clean your files within 24 hours, or you will be suspended again. To find the infected files you can take a backup of your site, download the files to your computer and scan the files using a virus- and mall-ware scanner like AVG Virus scanner and Malwarebytes. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now.
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Your were suspended for the following reason: Malware (1 file) Heuristic.HTML.Dropper found. That means that there are some malware files found on your account. For your safety, your account has been suspended. You need to clean your files within 24 hours, or you will be suspended again. To find the infected files you can take a backup of your site, download the files to your computer and scan the files using a virus- and mall-ware scanner like AVG Virus scanner and Malwarebytes. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now.
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Your were suspended for the following reason: Malware (1 file) Email.FBI.Scam found. That means that there are some malware files found on your account. For your safety, your account has been suspended. You need to clean your files within 24 hours, or you will be suspended again. To find the infected files you can take a backup of your site, download the files to your computer and scan the files using a virus- and mall-ware scanner like AVG Virus scanner and Malwarebytes. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now.
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[Solved] Suspended: Leandrol
Tjoene replied to leandrinhomayer's topic in Suspended and Queued Accounts
To find the infected files you can take a backup of your site, download the files to your computer and scan the files using a virus- and mall-ware scanner like AVG Virus scanner and Malwarebytes. You should be able to find them. -
Your were suspended for the following reason: Malware (1 file) Trojan.Iframe-9 found. That means that there are some malware files found on your account. For your safety, your account has been suspended. You need to clean your files within 24 hours, or you will be suspended again. To find the infected files you can take a backup of your site, download the files to your computer and scan the files using a virus- and mall-ware scanner like AVG Virus scanner and Malwarebytes. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now.
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Your were suspended for the following reason: Malware (2 files) Heuristics.Phishing.Email.SpoofedDomain found. That means that there are some malware files found on your account. For your safety, your account has been suspended. You need to clean your files within 24 hours, or you will be suspended again. To find the infected files you can take a backup of your site, download the files to your computer and scan the files using a virus- and mall-ware scanner like AVG Virus scanner and Malwarebytes. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now.
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Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
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Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
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[Solved] Suspended : Donovan
Tjoene replied to djalmabright's topic in Suspended and Queued Accounts
Your were suspended for the following reason: Malware (1 file) Trojan.JS-75 found. That means that there are some malware files found on your account. For your safety, your account has been suspended. You need to clean your files within 24 hours, or you will be suspended again. To find the infected files you can take a backup of your site, download the files to your computer and scan the files using a virus- and mall-ware scanner like AVG Virus scanner and Malwarebytes. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now. -
You were suspended for sending to many mails. Try to keep your email traffic under 50 mails a day, or you will be suspended again. Your account should be unsuspended now.
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Your were suspended for the following reason: Malware (1 file) PHP.Shell-22 found. That means that there are some malware files found on your account. For your safety, your account has been suspended. You need to clean your files within 24 hours, or you will be suspended again. To find the infected files you can take a backup of your site, download the files to your computer and scan the files using a virus- and mall-ware scanner like AVG Virus scanner and Malwarebytes. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now.
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Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
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Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
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Your were suspended for the following reason: Malware (1 file) HTML.CVE_2012_1526-3 found. That means that there are some malware files found on your account. For your safety, your account has been suspended. You need to clean your files within 24 hours, or you will be suspended again. To find the infected files you can take a backup of your site, download the files to your computer and scan the files using a virus- and mall-ware scanner like AVG Virus scanner and Malwarebytes. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now.
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You were suspended for sending to many emails. Try to keep your email traffic under 50 mails a day, or you can be suspended again. Your account should be unsuspended now.
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You were suspended for running 5 cron jobs a day. The limit is 2 every 24h. If you need more then 2, you can use other sites to host the cron jobs: Your account should be unsuspended now.
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Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.