Tjoene

Have you tried to clear your cache?

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server.

Note that this your second suspension, unless you fix the problem, a next suspension will be permanent.

If you still see the suspended page, please clear your cache.

Your domain shows as "socialpixe" in the database.

I have manually changed it to "socialpixel.heliohost.org", but it will take time before it is changed.

If you like, we can manually reset your password and send it to the email account that is registered to your account.

Then you can change it to the password you want.

Is this your account?

Username: basar

Server: Stevie

Domain: basar.heliohost.org

The username for cPanel is the same the name you gave up for registration (basar).

Perhaps you are seeing a cached version of your site.

Have you tried to clear your cache?

Stevie is up, pleaseclear your cache.

It only had a downtime of about 25 min.

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.

--

Please spare a few minutes to take our brief survey:

http://feedback.heliohost.org/

Your participation in this survey is greatly appreciated.

What are the addon domains?

Also, have you tried to clear your cache?

When you post in this topic, please follow the rules:

If you believe that your account is incorrectly suspended:

 

1) Create a new topic named "Suspended: hh_username", replacing hh_username with your HelioHost username

2) In your post, include the following information:

a. your HelioHost username

b. the server your account is on

c. your HelioHost main domain

If you provide the necessary information, it is a lot easier for us to help you.

Also, please don't use inappropriate language on our forums, thank you.

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Your account was suspended for the following reason:

Malware. 1 file(s). PHP.Hide FOUND

That means that there are some malware files found on your account.

For your safety and to protect your website from potential further corruption the account has been suspended.

To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server.

If you still see the suspended page, please clear your cache.

My bad, it's 50 emails a day.

You were suspended for sending to many emails. Please try to keep your traffic under 50 mails a day.

Your account should be unsuspended now.

What error message do you get?

Have you wait for 24h after you have changed ns-records? Because it takes time before the ns-records actually have changed.

Also, what is the domain you try to add?

You were suspended for having multiple accounts (r4vs66wq and s6vtf3sw).

You are only allowed to have one (see http://www.helionet.org/index/topic/15093-multiple-accounts-policy/)

Tell us what account you would like to keep, and if you'd like a backup of the others.

Your account was suspended for inactivity. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew.

If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

Also, osratelmanar.com isn't located on our servers:

NS1.EB2A.COM

NS2.EB2A.COM

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Please spare a few minutes to take our brief survey:

http://feedback.helionet.org/

Your participation in this survey is greatly appreciated.

Your account was suspended for causing high MySQL load. I have unsuspended your account, but please try to limit the MySQL load you put on our servers as it slows down MySQL for not only your site, but MySQL for all of the other HelioHost users sharing your server.

If you still see the suspended page, please clear your cache.

Your account was suspended for inactivity. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew.

If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

--

Please spare a few minutes to take our brief survey:

http://feedback.helionet.org/

Your participation in this survey is greatly appreciated.

Your account was suspended for inactivity. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew.

If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

--

Please spare a few minutes to take our brief survey:

http://feedback.helionet.org/

Your participation in this survey is greatly appreciated.

You were suspended for running 5 cron jobs. The limit is 2 every day.

If you need more cron jobs, you can use like setcronjob.com to hosts them.

Your account should be unsuspended now.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server.

If you still see the suspended page, please clear your cache.

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.

--

Please spare a few minutes to take our brief survey:

http://feedback.heliohost.org/

Your participation in this survey is greatly appreciated.

Your account was suspended for the following reason:

Malware. 1 file(s). PHP.Hide-1 FOUND

That means that there are some malware files found on your account.

For your safety and to protect your website from potential further corruption the account has been suspended.

To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

You were suspended for having multiple accounts. See taufik, taufik17, taufik18, and code181.

You are only allowed to have 1.

Tell use which one you would like to keep, so we can delete the others.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server.

If you still see the suspended page, please clear your cache.