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Tjoene

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Posts posted by Tjoene

    [Solved] Suspended: Vinu38

    in Suspended and Queued Accounts

    Posted

    Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server.

     

    Note, this is your second suspension, a next suspension will be permanent.

     

    If you still see the suspended page, please clear your cache.

    [Solved] Suspended: Vamdsgn

    in Suspended and Queued Accounts

    Posted

    You were suspended for sending to many emails. Try to keep your traffic under 50 mails a day.

     

    Your account should be unsuspended now.

     

     

    Also, please follow the rules for posting in this section:

     

    1) Create a new topic named "Suspended: hh_username", replacing hh_username with your HelioHost username

    2) In your post, include the following information:

    a. your HelioHost username

    b. the server your account is on

    c. your HelioHost main domain

    [Solved] Suspended: Toast

    in Suspended and Queued Accounts

    Posted

    Your account was suspended for the following reason:

     

    Malware. 1 file(s). Win.Trojan.Agent-127903 FOUND

     

    That means that there are some malware files found on your account.

    For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner.

     

    If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension.

     

    You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

    [Solved] Suspended: Fabianof

    in Suspended and Queued Accounts

    Posted

    Your account was suspended for the following reason:

     

    Malware. 1 file(s). PHP.Hide FOUND

     

    That means that there are some malware files found on your account.

     

    For your safety and to protect your website from potential further corruption the account has been suspended.

     

    To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

     

    If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

     

    Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

    [Solved] Suspended: Mobirock

    in Suspended and Queued Accounts

    Posted

    Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server.

     

    Note: this is your second suspension. If you don't fix the problem, the next suspension will be final.

     

    If you still see the suspended page, please clear your cache.

    • Like 1

    [Solved] Suspended: Blubbers

    in Suspended and Queued Accounts

    Posted

    Your account was suspended for the following reason:

     

    Malware. 1 file(s). WIN.Worm.Kolab-288 FOUND

     

    That means that there are some malware files found on your account.

     

    For your safety and to protect your website from potential further corruption the account has been suspended.

     

    To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

     

    If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

     

    Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

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