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Tjoene

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Posts posted by Tjoene

  1. Your account was suspended for the following reason:

     

    Malware. 1 file(s). PHP.Shell-38 FOUND

     

    That means that there are some malware files found on your account.

     

    For your safety and to protect your website from potential further corruption the account has been suspended.

     

    To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

     

    If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

     

    Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

  2. Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days.

     

    If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

  3. This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost.

     

    A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish.

     

    If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example:

     

    user1: unsuspend

    user2: backup

    user3: backup, idontreadrules.com

    user4: thoughticouldgetawaywithit.org

  4. This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost.

     

    A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish.

     

    If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example:

     

    user1: unsuspend

    user2: backup

    user3: backup, idontreadrules.com

    user4: thoughticouldgetawaywithit.org

  5. Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days.

     

    If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

  6. Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days.

     

    If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

  7. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server.

     

    Please note that is your second suspension. Unless you fix the problem, a next suspension will be permanent.

     

    If you still see the suspended page, please clear your cache.

  8. The domain is pointing to a different host (ns1.skn1.com and ns2.skn1.com).

     

    If you want to park your domain here, you need to change the NS-records to ns1.heliohost.org and ns2.heliohost.org

    cPanel prevents you from adding domain that are already used.

  9. This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost.

     

    A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish.

     

    If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example:

     

    user1: unsuspend

    user2: backup

    user3: backup, idontreadrules.com

    user4: thoughticouldgetawaywithit.org

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