MoneyBroz

This support request is being escalated to our root admins.

If you'd like, we can send an invite to create an account on Morty until Johnny is rebuilt.

It is not queued, read this

Is this a MariaDB or PostgresDB?

Yes just make a post when you make the payment.

Johnny hasn't been rebuilt yet, an announcement will be made when it is finished. a root admin can send you an invite to morty for free until the rebuild is finished so you do not experience significant downtime.

The DNS records are missing due to the maintenance, escalating...

This support request is being escalated to our root admins.

Here is the pyinfo page for both 3.9 & 3.14 https://morty2-info.heliohost.org/pyinfo/

Your account was recently moved to the new morty server, did you update all of the references from morty.heliohost.org to morty2.heliohost.org?

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

This is from the DNS maintenance, Krydos can fix the DNS for you.

Domains added.

There isn't an ETA at this time but we are hoping to get everything up and running in the next few days

Looks like the DNS records are missing for those domains due to the maintenance, escalating...

Domain added. it can take up to 2 hours to start working.

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

Main Domain changed, it can take up to 2 hours to start working. You can download a backup of your account before the change at https://heliohost.org/backup

We don't accept applications to be a volunteer, the staff position is earned by being helpful to other users such as helping them with support questions.

Domains added. It can take up to 2 hours to start working.

Domain added. It can take up to 2 hours to start working.

Main domain changed. It can take up to 2 hours to start working.

is it the same email as the account you are posting this on?

Domains are automatically disabled if they are not hosted with us (having an A and/or AAAA record pointing somewhere else other than our service) if you are just using our service as an email or database service then an exception can be added to your account in the system so it won't keep disabling your domains. The reason we do this is to try to conserve server resources.

This support request is being escalated to our root admins.