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MoneyBroz

VPS Admin
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Everything posted by MoneyBroz

  1. We do not allow an unlimited email setting however we can increase the number of emails for you. Here is the questions we need to ask you before increasing them: 1. How many emails you plan to send per day? 2. Where you get the email addresses from? 3. How can recipients of your emails unsubscribe? 4. Do you have an unsubscribe@yourdomain.com address set up? 5. Do you have an abuse@yourdomain.com address set up? 6. Does each email have a link to unsubscribe? 7. Do you share or sell email addresses that you get? 8. Post an example of the messages being sent.
  2. Not sure if this can be done but I'll escalate this to a root admin.
  3. These domains were added to your account.
  4. This support request is being escalated to our root admins.
  5. This support request is being escalated to our root admins.
  6. Would you like donations.theclippercampaign.com to be added as an alias?
  7. Domain added. It can take up to 2 hours to start working. A root admin can add the MX & SPF records.
  8. SSH is not available on shared hosting accounts due to security reasons, if ssh is needed than you will need to get a VPS.
  9. This support request is being escalated to our root admins.
  10. Glad it's working for you now, marking as solved.
  11. Which python version are you using?
  12. This support request is being escalated to our root admins.
  13. Main domain changed. It can take up to 2 hours for the new domain to start working.
  14. Domain added. It can take up to 2 hours to start working. Manually adding a domain on your own isn't supported yet but we're happy to assist you with this process.
  15. Domains added. It can take up to 2 hours to for them to start working.
  16. Account has been reset, and a new invite has been sent to your email address. You can also download a backup of your account before the reset at https://heliohost.org/backup
  17. To do this we'll need to rebuild the vps so if you need any files backed up then let us know which files you would like backed up.
  18. Yes you will always have SSH access
  19. Hosting accounts on Morty cannot be transferred over to a VPS, the two are entirely different servers from each other. a VPS only comes with an OS and ssh access, if you don't have much experience using the command line, we can install a control panel such as hestia if you'd like. You can always copy the files and databases from your Morty account to your VPS.
  20. This support request is being escalated to our root admins.
  21. This support request is being escalated to our root admins.
  22. Main domain changed. It can take up to 2 hours to start working.
  23. I see now your account is now at 2000mb of storage. Marking as solved.
  24. Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.
  25. Subdomain added. It can take up to 2 hours to start working.
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