MoneyBroz

There isn't an ETA at this time but we are hoping to get everything up and running in the next few days

Looks like the DNS records are missing for those domains due to the maintenance, escalating...

Domain added. it can take up to 2 hours to start working.

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

Main Domain changed, it can take up to 2 hours to start working. You can download a backup of your account before the change at https://heliohost.org/backup

We don't accept applications to be a volunteer, the staff position is earned by being helpful to other users such as helping them with support questions.

Domains added. It can take up to 2 hours to start working.

Domain added. It can take up to 2 hours to start working.

Main domain changed. It can take up to 2 hours to start working.

is it the same email as the account you are posting this on?

Domains are automatically disabled if they are not hosted with us (having an A and/or AAAA record pointing somewhere else other than our service) if you are just using our service as an email or database service then an exception can be added to your account in the system so it won't keep disabling your domains. The reason we do this is to try to conserve server resources.

This support request is being escalated to our root admins.

Main domain changed. it can take up to 2 hours for the new domain to start working. Since changing a domain has a risk of data loss, you can download a backup of your account before the domain was changed at https://heliohost.org/backup

I see that your account was recently reset. This is a known issue with accounts that get reset, Krydos would need to fix the issue for you. In the meantime you can use the Plesk file manager to upload and download files.

We cannot remove this domain without resetting your account as this is set as your main domain. we can also change it to something else if you'd like if you don't want to reset your account.

A root admin can point this domain to your VPS IP address. You can set it to any domain you want as long as you own it and is accessible, free subdomains can be set as the hostname as well.

Marking as solved as the issues have been resolved.

The forum account/email does not match the email or forum account associated with this username, to continue with this request either make a post with the correct forum account or send an email to support@heliohost.org from the email associated with this hosting account.

Domain added. It can take up to 2 hours to start working.

This support request is being escalated to our root admins.

Your account was suspended for sending 1117 emails. Can you explain how this happened?

This support request is being escalated to our root admins.

You can refill your balance by donating through paypal at https://heliohost.org/donate and then posting the transaction id here so we can validate your payment.

Johnny is currently experiencing intermittent connectivity issues, we're currently working on a fix.

No problem