MoneyBroz

We cannot remove this domain without resetting your account as this is set as your main domain. we can also change it to something else if you'd like if you don't want to reset your account.

A root admin can point this domain to your VPS IP address. You can set it to any domain you want as long as you own it and is accessible, free subdomains can be set as the hostname as well.

Marking as solved as the issues have been resolved.

The forum account/email does not match the email or forum account associated with this username, to continue with this request either make a post with the correct forum account or send an email to support@heliohost.org from the email associated with this hosting account.

Domain added. It can take up to 2 hours to start working.

This support request is being escalated to our root admins.

Your account was suspended for sending 1117 emails. Can you explain how this happened?

This support request is being escalated to our root admins.

You can refill your balance by donating through paypal at https://heliohost.org/donate and then posting the transaction id here so we can validate your payment.

Johnny is currently experiencing intermittent connectivity issues, we're currently working on a fix.

No problem

Account has been reset, and a new invite has been sent to your email address. You can also download a backup of your account before the reset at https://heliohost.org/backup

Working fine for me, try clearing your browser cache or checking your network to see if it is blocking the domain if the issue persists.

This support request is being escalated to our root admins.

Domain added. It can take up to 2 hours to start working.

Java / JSP is not currently available on the shared hosting accounts. Although it is on the roadmap, there is no estimated timeframe as to when Java may be offered. You can read more about ETAs here: https://wiki.helionet.org/ETA In the meantime, if you need Java / JSP, you would need a VPS. We offer different plans, starting at $4 USD / month, with a discount of 10% if you pay for 6 months upfront (which is confirmed once you select a specific pricing plan): https://heliohost.org/vps/ Once Java support returns, it will be announced in our forum News section (https://helionet.org/index/forum/1-news/), the Java page in our Wiki (https://wiki.helionet.org/Java_JSP), our Discord channel, and our social media.

For clarification, cloudflare keeps throwing a gateway timeout error which means the software you are using is too heavy for the site to load. For example Wordpress is notorious for this.

This support request is being escalated to our root admins.

Do not try to ping other staff members, someone will assist you when they can.

You can temporarily change the nameservers to ns1.heliohost.org and ns2.heliohost.org and once DKIM, SPF and DMARC have been setup on the domain, you can just copy the records for use with cloudflare and switch the nameservers back after you're finished. Escalating so a root admin can setup the records for you.

This support request is being escalated to our root admins.

Subdomains added. it can take up to 2 hours for them to start working.

This support request is being escalated to our root admins.

Subdomains added. It can take up to 2 hours to start working.

Domain added. It can take up to 2 hours to start working.