MoneyBroz

Check the backups we made of the files and see if that's everything that you need. you can download it from here: https://heliohost.org/backup/ the backup is under the cdd- email instead of the botw- email.

We're about to start the rebuild soon, is there anymore files that you need backed up before it all gets erased?

You were suspended for having more than one account. which one would you like to keep?

What is the TLD of the domain you want added?

You can change the password of your account by typing passwd in the terminal.

Just yours That's what we are investigating.

Yes your VPS was hacked and started bruteforcing SSH on random servers. A rebuild is mandatory to continue using your VPS.

Domain added. it can take up to 2 hours to start working. Apologies for the misunderstanding on my part.

That domain is already on your account. if it isn't working then let us know what issue you are experiencing so we can investigate the cause of it.

Krydos can do this for you.

Domain added. it can take up to 2 hours to start working.

Domain added. it can take up to 2 hours to start working. You can find the IP for the domain in Plesk under the dropdown menu for that domain.

No you should be fine. the 503 errors were from webmail being enabled on every account on the server.

Webmail was disabled by default on Tommy due to the 503 errors. you can enable it again by going in Plesk > Dropdown under your domain > Mail > Mail settings. it will be under Webmail.

Domains added. it may take up to 2 hours to start working.

This support request is being escalated to our root admins.

Domain added. it can take up to 2 hours to start working.

Account has been reset and a new invite has been sent to your email.

Unsuspended. it may take a few minutes to start working.

Yes you are able to change it yourself through plesk in your account settings.

Marking as solved as user has created an account successfully.

Submitting a post on this forum does not create any account. I resent the invite to cam******de**on14@yahoo.com, make sure to check your spam folder. Let us know if you haven't received the invite email in over 5 minutes.

You posted this same question before in which I've already replied to:

On discord, they said that SSH times out for them. i spent 30 minutes last night trying to diagnose the issue but with no luck.