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Everything posted by MoneyBroz
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This is not a valid domain TLD. if you would like to use a subdomain then let us know if you would like to use heliohost.us or helioho.st
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No problem
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We're now setting up the Windows Server 2022 VPS for you, we'll let you know when it is finished.
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Also send an email from the email associated with this VPS account so we can verify your identity.
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We can do that for you. Be aware that Windows Server comes with a 180 day free trial, after that you must pay for a license to continue using it. Let us know if you need any data backed up and we can continue.
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Geoblocking does not fix the issue, it cannot be hosted at all on our service. If you would like the account to be unsuspended then the financial page will need to be completely removed.
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Domain not pointing to HelioHost after nameserver update
MoneyBroz replied to afonsofreitas's topic in Customer Service
Would you like this domain set as an addon domain or alias? -
That account is suspended for Phishing. HelioHost does not condone phishing, and for security reasons will not unsuspend, back up, or delete an account that was involved in phishing. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.
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Subdomain added. I also went ahead and changed the main domain for you. Both can take up to 2 hours to start working. You can also download a backup before the change at https://heliohost.org/backup
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Subdomain added. It can take up to 2 hours to start working.
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[Solved] Need to add new domain panchkosha.coreconnectyoga.com
MoneyBroz replied to imhemu's topic in Customer Service
Domain added. It can take up to 2 hours to start working. -
Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.
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Subdomain added. It can take up to 2 hours to start working.
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Domain added. It can take up to 2 hours to start working.
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Domain added. It can take up to 2 hours to start working.
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We do not allow an unlimited email setting however we can increase the number of emails for you. Here is the questions we need to ask you before increasing them: 1. How many emails you plan to send per day? 2. Where you get the email addresses from? 3. How can recipients of your emails unsubscribe? 4. Do you have an unsubscribe@yourdomain.com address set up? 5. Do you have an abuse@yourdomain.com address set up? 6. Does each email have a link to unsubscribe? 7. Do you share or sell email addresses that you get? 8. Post an example of the messages being sent.
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Not sure if this can be done but I'll escalate this to a root admin.
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[Solved] add 2 domains/subdomains please
MoneyBroz replied to chrisohps's topic in Escalated Requests
These domains were added to your account. -
[Solved] add 2 domains/subdomains please
MoneyBroz replied to chrisohps's topic in Escalated Requests
This support request is being escalated to our root admins. -
[Solved] upload_max_filesize Increase Request
MoneyBroz replied to PoppaBuzz's topic in Escalated Requests
This support request is being escalated to our root admins. -
[Solved] add 2 domains/subdomains please
MoneyBroz replied to chrisohps's topic in Escalated Requests
Would you like donations.theclippercampaign.com to be added as an alias? -
[Solved] Add Domain and add MX, SPF Records
MoneyBroz replied to PoppaBuzz's topic in Escalated Requests
Domain added. It can take up to 2 hours to start working. A root admin can add the MX & SPF records. -
SSH is not available on shared hosting accounts due to security reasons, if ssh is needed than you will need to get a VPS.
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This support request is being escalated to our root admins.
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Glad it's working for you now, marking as solved.
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- gateway timeout
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