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                Posts1,345
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Everything posted by MoneyBroz
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	Changed. it can take up to 2 hours for the new domain to start working.
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	This support request is being escalated to our root admins.
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	This support request is being escalated to our root admins.
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	  [Solved] Delete and add one domain pleaseMoneyBroz replied to pokemonwawi's topic in Customer Service This domain is already taken, would you like to add app.heliohost.us instead?
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	  [Solved] Python 3.12 package installation requestMoneyBroz replied to moisesbaly's topic in Escalated Requests Krydos can do this for you.
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	https://wiki.helionet.org/Cloudflare_DNS_Records
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	Domain added. it can take up to 2 hours to start working.
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	Domain added. it can take up to 2 hours to start working.
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	What python version are you using?
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	Yes, a root admin can do this.
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	Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.
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	Domain added. it can take up to 2 hours to start working.
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	  morty [Solved] Install MS SQL Server extension for PHPMoneyBroz replied to Ookma-Kyi's topic in Escalated Requests Yes
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	  morty [Solved] Install MS SQL Server extension for PHPMoneyBroz replied to Ookma-Kyi's topic in Escalated Requests This likely won't work as Johnny, Tommy, and Morty run on Linux instead of Windows but I'll escalate it anyway and see what a root admin has to say about it. Lily would be the only server that this would likely work on.
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	  morty [Solved] Install MS SQL Server extension for PHPMoneyBroz replied to Ookma-Kyi's topic in Escalated Requests This support request is being escalated to our root admins.
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	Main domain changed. it can take up to 2 hours for the new domain to start working. since changing a main domain sometimes deletes the files associated with it, you can download a backup of your account before the removal at https://heliohost.org/backup
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	Wolstech can do this for you.
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	Domain added. it can take up to 2 hours to start working.
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	Domain added. it can take up to 2 hours to start working.
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	  reset account [Solved] reset suspended account with path directionMoneyBroz replied to argoma's topic in Customer Service The document root by default for domains is already httpdocs so it wouldn't have to be changed.
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	  reset account [Solved] reset suspended account with path directionMoneyBroz replied to argoma's topic in Customer Service Account has been reset, and a new invite has been sent to your email address. You can also download a backup of your account before the reset at https://heliohost.org/backup
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	Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.
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	Domains added. it can take up to 2 hours for them to start working.
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