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Posts
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Everything posted by MoneyBroz
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Primary domain change and DKIM/SPF activation
MoneyBroz replied to wds657's topic in Escalated Requests
This support request is being escalated to our root admins. -
[Solved] change my username and edit the domain
MoneyBroz replied to nanachan's topic in Customer Service
Main domain changed. It can take up to 2 hours to start working. -
I see now your account is now at 2000mb of storage. Marking as solved.
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Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.
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Subdomain added. It can take up to 2 hours to start working.
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[Solved] Add Domains and Subdomains to my Account
MoneyBroz replied to appnetwork's topic in Customer Service
These domains do not fit the limit of 5 domains on Johnny, if you would like to have more than 5, you will need to upgrade to Tommy or Morty. -
Domain added. it can take up to 2 hours to start working.
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This support request is being escalated to our root admins.
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Domain added. it can take up to 2 hours to start working.
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[Krydos] import modules time and random
MoneyBroz replied to xploreravi's topic in Escalated Requests
Which python version are you using? -
Domains removed and new domains added. it can take up to 2 hours for the new domains to start working. Since removing a domain sometimes deletes the files associated with it, you can download a backup of your account before the removal at https://heliohost.org/backup
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Your site appears to be working properly on my end however i did notice that you deleted the cgi-bin folder from your domains root directory, be aware that because of this you will not be able to use scripts such as python, Nodejs etc... without resetting your account.
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Account has been reset, and a new invite has been sent to your email address. You can also download a backup of your account before the reset at https://heliohost.org/backup The domain can be readded once you recreate your account.
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This support request is being escalated to our root admins.
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Domain added. it can take up to 2 hours to start working.
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Domain added. it can take up to 2 hours to start working.
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This support request is being escalated to our root admins.
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This support request is being escalated to our root admins.
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Domain added. it can take up to 2 hours to start working.
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Domains added. it can take up to 2 hours for them to start working.
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Main domain changed. it can take up to 2 hours for the new domain to start working.
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Main domain changed. it can take up to 2 hours for the new domain to start working.
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[Solved] WordPress 500 Error After Troubleshooting
MoneyBroz replied to durukan's topic in Customer Service
Try renaming your .htaccess file to something else. -
[Solved] WordPress 500 Error After Troubleshooting
MoneyBroz replied to durukan's topic in Customer Service
This is definitely not a server level issue since you're the only one reporting the issue, it's likely that your wordpress installation broke while attempting an automatic update.
