MoneyBroz

Krydos or wolstech can do this for you.

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: ̶Y̶o̶u̶ ̶a̶r̶e̶ ̶a̶b̶l̶e̶ ̶t̶o̶ ̶r̶e̶g̶a̶i̶n̶ ̶a̶c̶c̶e̶s̶s̶ ̶t̶o̶ ̶y̶o̶u̶r̶ ̶a̶c̶c̶o̶u̶n̶t̶ ̶i̶m̶m̶e̶d̶i̶a̶t̶e̶l̶y̶ ̶w̶i̶t̶h̶o̶u̶t̶ ̶w̶a̶i̶t̶i̶n̶g̶ ̶f̶o̶r̶ ̶a̶n̶ ̶a̶d̶m̶i̶n̶ ̶b̶y̶ ̶i̶n̶c̶r̶e̶a̶s̶i̶n̶g̶ ̶y̶o̶u̶r̶ ̶a̶c̶c̶o̶u̶n̶t̶'̶s̶ ̶s̶t̶o̶r̶a̶g̶e̶ ̶s̶p̶a̶c̶e̶.̶ ̶T̶h̶i̶s̶ ̶s̶t̶o̶r̶a̶g̶e̶ ̶s̶p̶a̶c̶e̶ ̶u̶p̶g̶r̶a̶d̶e̶ ̶i̶s̶ ̶g̶o̶o̶d̶ ̶f̶o̶r̶ ̶t̶h̶e̶ ̶l̶i̶f̶e̶ ̶o̶f̶ ̶t̶h̶e̶ ̶a̶c̶c̶o̶u̶n̶t̶,̶ ̶a̶n̶d̶ ̶h̶a̶s̶ ̶n̶o̶ ̶m̶o̶n̶t̶h̶l̶y̶ ̶c̶o̶s̶t̶.̶ Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

Domains added. it can take up to 2 hours to start working.

Also WordPress is notorious for being resource heavy.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.

Looks like wolstech already added this domain for you, marking as solved.

Domains added. it can take up to 2 hours to start working. The nameservers are ns1.heliohost.org and ns2.heliohost.org. after changing the nameservers, it can take up to 72 hours for the DNS to propagate.

Your VPS is now rebuilding and you'll get an email when it finishes.

Yep login username and password is the same as you set before when you first purchased the VPS. Once the VPS is rebuilt you can upgrade it in the VPS account dashboard.

Also i see you are using Ubuntu22, would you like us to rebuild the VPS with Ubuntu24?

It turns out that your VPS is still having performance issues and a rebuild is now mandatory. Let us know what files you would like to backup and when you would like to start the rebuild.

Rebooted, can you ssh in now?

The issue is that you installed the Xfce desktop environment which runs very poorly on a VPS especially with only 1GB of ram. We recommend just using ssh to manage your server instead. A rebuild may be necessary if it keeps locking up.

Domains added. it can take up to 2 hours for them to start working.

This support request is being escalated to our root admins.

Domains added. it can take up to 2 hours for them to start working.

I'll escalate this to Krydos but it looks like the payment did indeed go through despite the error and i upgraded the VPS as requested.

Also could you explain what this domain would be used for?

As per this news post, the domain limit is now 5 domains These count as 10 domains which exceeds the new limit.

We cannot remove this domain as the account associated with it is currently archived. you will need to unarchive by logging in to your dashboard.

Domain added. it can take up to 2 hours to start working.

Domains added. it can take up to 2 hours to start working.

Account has been reset, and a new invite has been sent to your email address. You can also download a backup of your account before the reset at https://heliohost.org/backup We can add these subdomains above after you recreate your account.

Domain added. it can take up to 2 hours to start working.

This support request is being escalated to our root admins.