-
Posts
1,571 -
Joined
-
Last visited
-
Days Won
61
Everything posted by MoneyBroz
-
Did you read the email that was sent to you?
-
Disk space questions (especially r.e. Plesk logs)
MoneyBroz replied to codecreature's topic in Questions
You can limit the size of logs by clicking the logs button in plesk and then clicking the three lines in the top left and then clicking log rotation. From there you can enable log rotation and set the size you want. I usually set it to something like 30000kb which is 30mb. You can also delete your current log files by clicking "Manage log files" in the same menu that you click on to go to the log rotation page. -
Working for me. if it still persists, try clearing your browsers cache. Usually 503 errors after changing settings or increasing disk space like in this scenario need an Apache restart to resolve.
-
Domain added. It can take up to 2 hours to start working.
-
Main domain changed. It can take up to 2 hours to start working.
-
What is your username?
-
Changed. it can take up to 2 hours to start working. You can also download a backup of your account before the previous domain was removed at https://heliohost.org/backup
-
The only way we can rename an addon domain is by removing it and adding the new domain, would you like us to do this?
-
WSGI Control Access Request - Tommy - ctrlroom.heliohost.us
MoneyBroz replied to ksuresh's topic in Customer Service
You can also purchase a VPS for WSGI Control Access. -
This support request is being escalated to our root admins.
-
[Solved] Request to Add Domain (shawon.pro)
MoneyBroz replied to shawonxmax's topic in Customer Service
Domain added. It can take up to 2 hours to start working. -
[Solved] i want to add a doamin to my account
MoneyBroz replied to bankbkms's topic in Customer Service
Domain added. It can take up to 2 hours to start working. -
[Solved] Request to Add Domain (shawon.icu) to My Account
MoneyBroz replied to shawonxmax's topic in Customer Service
Domain added. The correct nameservers are ns1.heliohost.org and ns2.heliohost.org -
[Solved] Support Ticket: Reset Account
MoneyBroz replied to heliohostletharg's topic in Customer Service
Account has been reset, and a new invite has been sent to your email address. You can also download a backup of your account before the reset at https://heliohost.org/backup -
Krydos can do this for you.
-
This is not a valid domain TLD. if you would like to use a subdomain then let us know if you would like to use heliohost.us or helioho.st
-
No problem
-
We're now setting up the Windows Server 2022 VPS for you, we'll let you know when it is finished.
-
Also send an email from the email associated with this VPS account so we can verify your identity.
-
We can do that for you. Be aware that Windows Server comes with a 180 day free trial, after that you must pay for a license to continue using it. Let us know if you need any data backed up and we can continue.
-
Geoblocking does not fix the issue, it cannot be hosted at all on our service. If you would like the account to be unsuspended then the financial page will need to be completely removed.
-
Domain not pointing to HelioHost after nameserver update
MoneyBroz replied to afonsofreitas's topic in Customer Service
Would you like this domain set as an addon domain or alias? -
That account is suspended for Phishing. HelioHost does not condone phishing, and for security reasons will not unsuspend, back up, or delete an account that was involved in phishing. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.
-
Subdomain added. I also went ahead and changed the main domain for you. Both can take up to 2 hours to start working. You can also download a backup before the change at https://heliohost.org/backup
