Jump to content

MoneyBroz

VPS Admin
  • Posts

    1,309
  • Joined

  • Last visited

  • Days Won

    49

Everything posted by MoneyBroz

  1. The /tmp folder on Morty was full which caused the login issue. it should be working now.
  2. This support request is being escalated to our root admins.
  3. You can start by answering simple questions that users ask, such as how to add a domain or why is my website showing 504 errors for example. Most of these answers are found on the wiki. Eventually if you continue to be helpful you can get promoted to helper and even a Moderator, that's how all of us started out.
  4. Domain removed and new domain added, it can take up to 2 hours to start working. since removing a domain sometimes deletes the files associated with it, you can download a backup of your account before the removal at https://heliohost.org/backup
  5. Krydos can do this for you
  6. Krydos can do this for you
  7. SSH isn't allowed for security reasons. if you need SSH access, then you will need to purchase a VPS.
  8. We don't store payment methods for users, Paypal/Stripe handles the card payments for us so you'll need to update your information there instead.
  9. This support request is being escalated to our root admins.
  10. Domain added. it can take up to 2 hours to start working.
  11. This account was suspended because you failed to provide a license for the paid software you were using. We can unsuspend this account after you provide proof that you have a valid license for the software.
  12. In this case, you can use the Errordocument directive in .htaccess for each domain. for example: # For 403 errors Errordocument 403 /errors/403.html # For 404 errors Errordocument 404 /errors/404.html Note that you can name the folders/error pages anything you want.
  13. You can learn how to do that here: https://wiki.helionet.org/Custom_Error_Pages
  14. Domain added. It can take up to 2 hours to start working.
  15. This support request is being escalated to our root admins.
  16. Domain added. it can take up to 2 hours to start working.
  17. Your access has already been restored due to you upgrading your storage space. let us know if you need anything else.
  18. Do you have a valid license for this software?
  19. Domain added. it can take up to 2 hours to start working.
  20. Domain added. it can take up to 2 hours to start working.
  21. Subdomain added. it can take up to 2 hours to start working.
  22. For instance, this is what it looks like
  23. The trash folder would be in your home directory, not your domains document root directory
  24. Main domain changed. it can take up to 2 hours for the new domain to start working.
×
×
  • Create New...