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MoneyBroz

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Everything posted by MoneyBroz

  1. This support request is being escalated to our root admins.
  2. it's still pirated software which is against our ToS.
  3. Domain added. it may take up to 2 hours to start working.
  4. Solved on Discord: https://discord.com/channels/398197622168616962/398538798994161664/1344784696722194513
  5. i think you would need a VPS for this, but I'll escalate this thread so a root admin can comment on this further.
  6. Subdomain added. it may take up to 2 hours to start working.
  7. You were suspended for having more than one account. which one would you like to keep?
  8. Domain added. it may take up to 2 hours to start working. Also make sure to set your A and AAAA records to the records shown under the dropdown menu for your domain in Plesk.
  9. if you don't know how to do this then refer to this help article for your domain provider: https://www.godaddy.com/help/edit-my-domain-nameservers-664
  10. You haven't changed your nameservers to ns1.heliohost.org and ns2.heliohost.org hence why your domain isn't working.
  11. Domain changed. it may take up to 2 hours to start working.
  12. When your account is reset, storage space upgrades won't be affected by it.
  13. Your account is suspended for sending too many emails. if you haven't logged in recently then your account likely has been compromised. a root admin can offer more information on this.
  14. Storage space donations need to be manually verified. I've escalated this thread.
  15. This support request is being escalated to our root admins.
  16. See: https://helionet.org/index/topic/63674-hh751432-suspended-and-queued-account-enaltoheliohostus-server-johnny/
  17. Domain added. it can take up to 2 hours to start working.
  18. All of these domains load fine for me except "statecollegeguitarlessons.com" which appears to be an expired domain. You can try clearing your browser cache to see if that helps.
  19. You were suspended for having more than one account. which one would you like to keep?
  20. Domains added. it may take up to 2 hours to start working.
  21. A root admin will have to add the records for you. Escalating....
  22. The A record for the www part of your domain appears to be missing. since you are using our nameservers, a root admin will need to add the record for you. Escalating....
  23. Domain added. it may take up to 2 hours to start working.
  24. IP unblocked. try accessing the page again without the VPN.
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