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Everything posted by MoneyBroz
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Domain added. it can take up to 2 hours to start working.
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This support request is being escalated to our root admins.
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Domain added. it can take up to 2 hours to start working.
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[Krydos] import modules time and random
MoneyBroz replied to xploreravi's topic in Escalated Requests
Which python version are you using? -
Domains removed and new domains added. it can take up to 2 hours for the new domains to start working. Since removing a domain sometimes deletes the files associated with it, you can download a backup of your account before the removal at https://heliohost.org/backup
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Your site appears to be working properly on my end however i did notice that you deleted the cgi-bin folder from your domains root directory, be aware that because of this you will not be able to use scripts such as python, Nodejs etc... without resetting your account.
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Account has been reset, and a new invite has been sent to your email address. You can also download a backup of your account before the reset at https://heliohost.org/backup The domain can be readded once you recreate your account.
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This support request is being escalated to our root admins.
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Domain added. it can take up to 2 hours to start working.
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Domain added. it can take up to 2 hours to start working.
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This support request is being escalated to our root admins.
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This support request is being escalated to our root admins.
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Domain added. it can take up to 2 hours to start working.
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Domains added. it can take up to 2 hours for them to start working.
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Main domain changed. it can take up to 2 hours for the new domain to start working.
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Main domain changed. it can take up to 2 hours for the new domain to start working.
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[Solved] WordPress 500 Error After Troubleshooting
MoneyBroz replied to durukan's topic in Customer Service
Try renaming your .htaccess file to something else. -
[Solved] WordPress 500 Error After Troubleshooting
MoneyBroz replied to durukan's topic in Customer Service
This is definitely not a server level issue since you're the only one reporting the issue, it's likely that your wordpress installation broke while attempting an automatic update. -
You were suspended for having more than one account, which one would you like to keep?
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[Solved] Subscription suspended due to overuse
MoneyBroz replied to wguerrero's topic in Escalated Requests
Krydos or wolstech can do this for you. -
[Solved] Subscription suspended due to overuse
MoneyBroz replied to wguerrero's topic in Escalated Requests
Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: ̶Y̶o̶u̶ ̶a̶r̶e̶ ̶a̶b̶l̶e̶ ̶t̶o̶ ̶r̶e̶g̶a̶i̶n̶ ̶a̶c̶c̶e̶s̶s̶ ̶t̶o̶ ̶y̶o̶u̶r̶ ̶a̶c̶c̶o̶u̶n̶t̶ ̶i̶m̶m̶e̶d̶i̶a̶t̶e̶l̶y̶ ̶w̶i̶t̶h̶o̶u̶t̶ ̶w̶a̶i̶t̶i̶n̶g̶ ̶f̶o̶r̶ ̶a̶n̶ ̶a̶d̶m̶i̶n̶ ̶b̶y̶ ̶i̶n̶c̶r̶e̶a̶s̶i̶n̶g̶ ̶y̶o̶u̶r̶ ̶a̶c̶c̶o̶u̶n̶t̶'̶s̶ ̶s̶t̶o̶r̶a̶g̶e̶ ̶s̶p̶a̶c̶e̶.̶ ̶T̶h̶i̶s̶ ̶s̶t̶o̶r̶a̶g̶e̶ ̶s̶p̶a̶c̶e̶ ̶u̶p̶g̶r̶a̶d̶e̶ ̶i̶s̶ ̶g̶o̶o̶d̶ ̶f̶o̶r̶ ̶t̶h̶e̶ ̶l̶i̶f̶e̶ ̶o̶f̶ ̶t̶h̶e̶ ̶a̶c̶c̶o̶u̶n̶t̶,̶ ̶a̶n̶d̶ ̶h̶a̶s̶ ̶n̶o̶ ̶m̶o̶n̶t̶h̶l̶y̶ ̶c̶o̶s̶t̶.̶ Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage. -
Domains added. it can take up to 2 hours to start working.
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Also WordPress is notorious for being resource heavy.
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Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.
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Looks like wolstech already added this domain for you, marking as solved.
