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MoneyBroz

VPS Admin
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Everything posted by MoneyBroz

  1. This support request is being escalated to our root admins.
  2. Have you tried using HTML verification?
  3. Domain added. it can take up to 2 hours to start working.
  4. For future reference, for issues like this make sure to post it in the Customer Service section instead of Website Management and Coding. We don't monitor that section of the forum as much as the customer service one so it will cause a delay in our response's to you.
  5. Domains added. it can take up to 2 hours for them to start working.
  6. Account has been reset, and a new invite has been sent to your email address. You can also download a backup of your account before the reset at https://heliohost.org/backup
  7. Domains added. it can take up to 2 hours for them to start working.
  8. This support request is being escalated to our root admins.
  9. Krydos can do this for you.
  10. Changed. it can take up to 2 hours for the new domain to start working.
  11. This support request is being escalated to our root admins.
  12. This support request is being escalated to our root admins.
  13. This domain is already taken, would you like to add app.heliohost.us instead?
  14. https://wiki.helionet.org/Cloudflare_DNS_Records
  15. Domain added. it can take up to 2 hours to start working.
  16. Domain added. it can take up to 2 hours to start working.
  17. What python version are you using?
  18. Domains added. it can take up to 2 hours for them to start working. You can also download a backup of your account before the domains above were removed at https://heliohost.org/backup
  19. Yes, a root admin can do this.
  20. Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.
  21. We can only add one of these domains since you already have 9 domains on your account. The limit is 10 domains per user.
  22. Domain added. it can take up to 2 hours to start working.
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