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flazepe

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Everything posted by flazepe

  1. Unblocked. Make sure to use the right SFTP details. You can find it in cPanel.
  2. This support request is being escalated to our root admins.
  3. This support request is being escalated to our root admins.
  4. This support request is being escalated to our root admins.
  5. This support request is being escalated to our root admins.
  6. Unblocked. Use https://www.heliohost.org/login to avoid this.
  7. Unblocked. It was blocked for failed FTP logins; check your FTP client and credentials you used.
  8. This support request is being escalated to our root admins.
  9. Unblocked. Use https://www.heliohost.org/login/ next time to avoid this.
  10. This support request is being escalated to our root admins.
  11. This support request is being escalated to our root admins.
  12. This support request is being escalated to our root admins.
  13. The biggest difference between our production server and the testing servers are mostly uptime and speed. Another thing to point out is that Ricky does not have Java support, unlike Johnny and Tommy. For the SSL certificates, we offer Sectigo instead of Let's Encrypt.
  14. Your account is currently archived. This support request is being escalated to our root admins.
  15. This support request is being escalated to our root admins.
  16. If you donate to move to Tommy, you most likely won't need to go back to Ricky.
  17. This support request is being escalated to our root admins.
  18. This support request is being escalated to our root admins.
  19. This support request is being escalated to our root admins.
  20. This support request is being escalated to our root admins.
  21. This support request is being escalated to our root admins.
  22. You can change your email address in cPanel under contact information. It'll sync with HelioHost after an hour or two.
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