Kairion

Please note you got 9.5/10. Your -0.5 is due to a broken link in your email message (the link https://github.com/veloii/martink2707/commit/e514c4e9d474b633931f1ced0475436b9dc135e8#commitcomment-107296542 included on "view it on GitHub"). About Gmail, as wolstech explained, it kind of have its own rules. The best way to get it outside of spam is using your email addresses and ask your receipts to unflag your emails as spam, that way Gmail will learn your emails are legitimate and eventually will stop placing them as spam. But if you think there is something wrong, feel free to post an email header of the message received in your Gmail spam so we can check why Gmail placed it there.

Hi @phxwolf Do you want to: Change your main domain to phxwolf.com (and thus remove your heliohost.us subdomain)? Have the phxwolf.com domain added as an additional domain (and thus keep your heliohost.us subdomain)? If you want the first option, I can do that for you. If you want the second option, I will have to escalate your request to our root admins for fulfillment. In both cases, you will need to either change your domain's nameservers to ns1.heliohost.org and ns2.heliohost.org or create the necessary DNS records on your current DNS hosting (Cloudflare). If you want to continue using Cloudflare, we have a tutorial on how to create the DNS records there: https://wiki.helionet.org/tutorials/external-dns-hosting/cloudflare Once you answer which option you want, I will fulfill it or escalate as appropriate.

Hi @iamthiago, I am escalating your request to our root admins for fulfilling. Please update your domain's nameservers to ns1.heliohost.org and ns2.heliohost.org or, if you want to host your DNS elsewhere, create the required DNS records as mentioned in our DNS hosting with Cloudflare tutorial: https://wiki.helionet.org/tutorials/external-dns-hosting/cloudflare. Please use the DNS records for the Tommy server.

Hi @glennbob, Technically it is possible, though our root admins would have to analyze your request to enable mod_speling since it could affect the server performance. With that module enabled, you would have to create a .htaccess file with the following content: <IfModule mod_speling.c> CheckSpelling On CheckCaseOnly On </IfModule> Please let us know if you want to check if this module could be enabled so I can escalate your request to our root admins. You can also use mod_rewrite to change all your URLs to lowercase by creating a .htaccess with the following content: RewriteEngine On RewriteCond expr "tolower(%{REQUEST_URI}) =~ /(.*)/" RewriteRule [A-Z] %1 [R=301,L] Examples using mod_rewrite: https://johnny.kairion.eu.org/rewrite/InDex.hTmL (it will automatically be changed to https://johnny.kairion.eu.org/rewrite/index.html) https://johnny.kairion.eu.org/rewrite/TeSt/ (it will automatically be changed to https://johnny.kairion.eu.org/rewrite/test/). Please note that my examples will only work with subdirectories/files under the rewrite directory, since my .htaccess file is under (inside) that directory. Also, all directories and files should have their names in lowercase, since the rewrite code expects it to be like that to change any URL to full lowercase. Basically, web servers running on Windows, because its file system does not support case sensitive file names. Basically, to allow compatibility with Windows systems in special cases.

Hi @softlab, This code is setting the time zone for the entire server, which is not allowed on shared hosting such as HelioHost like wolstech explained. Could you please try the following code and let us know if it works for you?: mysqli_query($conn, "SET time_zone='Europe/Rome'"); This one is used for changing the time zone in your current session only, not on the entire server and thus should work.

Hi @benmmonster, Sure, it is possible. I am escalating your request to our root admins for fulfilling. As soon as they fulfill your request, you can check if your SPF, DKIM, and DMARC records are working by using the following service: https://www.mail-tester.com/

Hi @Bailey, I am escalating your request to our root admins so they can confirm if it is possible and, considering it is, fulfill your request.

This support request is being escalated to our root admins.

Hi @streamer, Thank you for providing those information. Your main domain was changed from stream.helioho.st to livetube.top. Please note it can take up to 2 hours for your new domain to start to work.

Hi @sharamke, Tommy is currently full and unavailable to free users or migrations from cPanel, thus all accounts that are being migrated right now are being set up on Johnny. In the future, when everything is settled down, Tommy will be available again for free accounts and accounts that were created on it before our Plesk migration will be able to request to be moved back into it.

Hi @streamer, I am sorry, but I could not find your hosting account using your forum account's username or email address. Could you please provide your hosting account's username and your server (Johnny or Tommy) or your current main domain?

Hi @streamer, Currently users cannot change their main domains or add new (sub)domains to their accounts on Plesk panel. When someone has such need it is necessary to contact us, provide your new domain, and telling us if you want it to be your new main domain or an additional (sub)domain into your account. That way a support moderator can change your main domain or a root admin can add new (sub)domains to your account. So, could you please tell us which domain you want your main address to be changed to? As soon as you provide it, I can remove your current main domain and change it to the one you specify.

This support request is being escalated to our root admins.

Hi @sharamke, Probably it will be necessary that you change your password. I am escalating your case to our root admins so they can send you a password reset link. PS.: Our section "Contact HelioNet" is only for matters about your forum (HelioNet) account. Anything related to your hosting (HelioHost) account should be posted at our "Customer Service" section.

This support request is being escalated to our root admins.

Hi @pepino, I am escalating your request to our root admins for fulfilling.

Note for posterity: new accounts can take up to 2 hours for their (sub)domain to start to work.

This support request is being escalated to our root admins.

As per your request, your main domain was changed to artbymarc.me. Please note it can take up to 2 hours for it to start to work. Let us know if you have any other requests, questions or face any issues.

This support request is being escalated to our root admins.

Hi @imfree, I am terribly sorry, but I am not sure if I understood you. Do you want to restore your backup, is that it? If that is the case, you can do so by connecting to your account's SFTP/FTP/FTPS account and upload your files backup into the httpdocs or public_html directory or login to your account at https://heliohost.org/dashboard > Plesk panel > File Manager and then upload your backup files. As for your databases (if you have any), you will need to recreate your database/username on MariaDB/PostgreSQL, connect into the newly created database and only them upload your database dump/backup.

This support request is being escalated to our root admins.

Sure, I got it. I just wanted to clarify why your account was flagged as spam. And since one of the emails was sent through Microsoft Outlook, if you have it installed on your device and it is configured with your domain's email account, you may want to scan your own device as it can be also infected (or the person that hacked into your account just used Microsoft Outlook client on their own device).

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.