Kairion

Hi @milano, Thanks for your feedback. It seems to be something related to your account, possibly a bug caused by the migration from cPanel to Plesk. I will escalate your case to our root admins so they can look into it. PS: It may be necessary to delete and recreate your account, so I strongly recommend that you make a full backup of your data. Of course, no action that could affect your data will be taken until you acknowledge and approve it first, but you can prepare in advance so that if they deem it necessary, you will have already done it.

Hi @allu62, About that output, I believe you will not be able to start HestiaCP service because it is already started on system startup (when your VPS is powered on), thus causing that error. Could you please post the content of your /var/log/hestia/nginx-error.log file?

Hi @Joyhaj9, Do you want to keep your current subdomain (and thus having the domain ceedate.com added as an additional domain) or do you want your new domain to replace your current subdomain (and thus removing it and keeping only the ceedate.com domain)? As soon as you can let us know your choice we can attend you accordingly.

Hi @tmr, Could you please provide the database username(s) that will have the remote access enabled and to which database? E.g.: DB: tmr2_kapesne Username: tmr2_your-database-username-for-kapesne DB: tmr2_uzp Username: tmr2_your-database-username-for-uzp As soon as you provide the username(s) I will be able to escalate your request to our root admins for fulfilling.

I am escalating your request to our root admins so they can delete your Ricky's cPanel account. As soon as they have fulfilled your request they will let you know.

This support request is being escalated to our root admins.

Hi @RH9, Right now, these are your options: You can request your account to be deleted, but you would have to sign up to a new account at midnight UTC; You can wait until your current account is invited to migrate to Johnny's Plesk panel server (your current ETA is April 26, 2023, you can check your current ETA here) and then, having your seat assigned, request your current account to be deleted so you can start on Johnny with a fresh account; You can wait until your current account is invited to migrate to Johnny's Plesk panel server and migrate your account with its existing data. Please let us know which option best fits your interest so we can attend you accordingly.

This support request is being escalated to our root admins.

Hi @landho, Firstly, thank you for returning and providing info about your case for future reference. Your advice is indeed correct, a fresh account can take up to 2 hours to get fully functional since there are a couple services that need to be restarted until a new account can start to work (e.g., the (sub)domain only start to work after a web server service restart, that occurs every 2 hours). Taking into consideration that the web server service usually is the one that takes the most time, it is safe to assume that after 2 hours a fresh account is ready to be fully used and any errors should be reported on Customer Service here at HelioNet, by email at support@heliohost.org or through our Discord chat. I will set this topic as solved, but feel free to contact us if you have any requests, questions or face any issues.

Hi @landho, I am assuming you are trying to create a PostgreSQL database through a PostgreSQL connection. If that is your case, you will not be able to do that, as all databases (and database users) have to be created through the Plesk panel web interface. If that is not your case, could you please share the SQL code you tried to run that have thrown your error as well as a copy of the mentioned error you are being shown? PS.: I have split your post into a new topic since you have posted into a solved one from another user.

This support request is being escalated to our root admins.

Hi @celestatone, As wolstech mentioned, you already created an account on Tommy with the username celestatone1. May we help you with anything else?

Hi @celestatone, Yes, Tommy supports 3 Python versions through CGI (and it also supports Flask and Django). You can see which modules are installed on each of them through these links: Python 3.10: https://tommy.kairion.eu.org/pyinfo/info3.10.py Python 3.6: https://tommy.kairion.eu.org/pyinfo/info3.6.py Python 2.7: https://tommy.kairion.eu.org/pyinfo/info2.7.py If you need a module in one of these versions and it is not installed yet, just make a request providing the module name, your server (Tommy) and on which Python version you want the module to be installed.

Hi @celestatone, Our server Ricky was not migrated from cPanel to Plesk yet and so it is not open to new accounts at this moment. Also, there is no estimated time for it to be available again. The only options available now on shared hosting are the Tommy and Johnny servers.

This support request is being escalated to our root admins.

Hi @pseudokawaii, As you requested, I have deleted your account and have sent a new invite so you can create a fresh account. Please let us know if you managed to recreate your account, and if you have any other requests, questions or face any issues, feel free to contact us anytime.

This support request is being escalated to our root admins.

Hi @mattryanflnt, I am escalating your request to our root admins for fulfillment. Thank you for using HelioHost and feel free to come back (either with a free account or a VPS plan) anytime.

This support request is being escalated to our root admins.

Hi @quintonj, If you do not want to or do not need to keep your helioho.st subdomain (i.e., you want to change your main domain instead of including an additional domain into your account) just let us know, since if that is your case, we can change your domain without the need to escalate to Krydos.

Hi @gsiler, Your IP address was blocked on our firewall due to multiple failed IMAP login attempts. I have manually unblocked your IP address, but if you do not fix your e-mail account's password on your e-mail client it can be blocked again. Please let us know if you are now able to access your site, your Plesk panel and everything else.

This support request is being escalated to our root admins.

Hi @phxwolf, As per your request, your main domain was changed to phxwolf.com. Please note it can take up to 2 hours for it to start to work.

If you can define what would be an internet connection from 2006 and send me a link to a file, it may be possible that I can test (I have some 3G/4G and some neighboring wireless networks that may or may not fit into "internet connection from 2006").

Hi @chandivaliskumar, As explained by phxwolf, please create a new topic if you have an issue, a request or a question, instead of posting on someone else's topic. I have split your post into a new topic and escalated it to our root admins for fulfilling.