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Everything posted by Krydos
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You can login with an email address or a username. It's definitely not required to use your username. It is required to choose a username during signup, and it's not possible to create an account without choosing a username.
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Here are the standard questions we need an answer to before we can increase your send limit: How many emails you plan to send per day? Where you get the email addresses from? How can recipients of your emails unsubscribe? Do you have an unsubscribe@yourdomain.com address set up? Do you have an abuse@yourdomain.com address set up? Does each email have a link to unsubscribe? Do you share or sell email addresses that you get? Post an example of the messages being sent. You've already provided the answer to question 8.
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[Solved] RE-Enabling db access from my IP
Krydos replied to irajkaufman's topic in Escalated Requests
Remote access enabled. -
The DNS records have been updated.
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Remote access enabled. host=65.19.154.94 port=5432 username=pyepezc1_pabloDB dbname=pyepezc1_EnsayoDB password=<set in Plesk>
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@dahuhunter Since your customer service request has nothing to do with this news post, I have moved it. You can find it at
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Yes. You can send 50 emails to 1 person at a time, or you can send 25 emails to 2 people at a time, or you can send 1 email to 50 people, etc.
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To all the people asking for support on this news post, I suspect issues are probably getting lost in the spam, and very few things here have anything to do with this news post anyways. I'm going to close this thread to further responses, and if you still need help with something please click this link https://helionet.org/index/forum/45-customer-service/?do=add and let us know what you need help with. If we keep all the separate issues that have nothing to do with each other on their own thread, it is much less likely that things will get missed.
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Yes, if you have a legitimate reason to change the document root we can change it for you. Example of an illegitimate request, "I want my document root for my domain to be blahblahblah because I just like the way it looks better, and I want to cause the admins to waste their time changing it every couple days because you guys have nothing better to do than make my pointless changes for me."
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Your email service was disabled for trying to send 84 emails on 2024-08-13. To prevent spam the default sending limit is 50 per day. I have re-enabled your email service, but try to keep your sent emails below 50 to avoid having email service disabled again. If you need to send more than 50 emails per day the limit can be raised, but we will need some additional information from you about the emails you intend to send.
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The domains have been added. Please be aware that you're at 9/10 domains right now, so you may be required to remove some domains if you want more added in the future. Is there any particular reason you would want to change the document root?
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[HH#618312] Getting access to my DB from another tool
Krydos replied to HelioHost's topic in Email Support
Here is a sample cloverleaf config I found jdbc.driverClassName=org.postgresql.Driver jdbc.url=jdbc:postgresql://localhost/clover_db?charSet=UTF-8 jdbc.username=clover jdbc.password=clover jdbc.dialect=org.hibernate.dialect.PostgreSQLDialect If you are using the wrong driverClassName on the first line it would explain that error. Another possibility is your driver version may not match the PostgreSQL version on the server. -
[Solved] RE-Enabling db access from my IP
Krydos replied to irajkaufman's topic in Escalated Requests
Which username needs access to which database? -
Glad it's working for you now. Let us know if you need help with anything else.
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Remote access enabled. host=64.62.151.106 port=5432 username=tiger74_admin dbname=tiger74_portfolio password=<set in Plesk>
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Since Johnny has been rebuilt and seems to be working fairly well, we will be opening free signups once again beginning at midnight UTC tonight, which is roughly 8 hours from now. Sorry again for the long downtime, and be assured we have taken steps to prevent something like this from happening again. Thanks for your patience during this unexpected rebuild.
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What does the error log say?
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[HH#618312] Getting access to my DB from another tool
Krydos replied to HelioHost's topic in Email Support
What is the driverClassName that you are using? -
[Solved] Johnny python3.10: HTTP 500 internal server error occurs
Krydos replied to karplus's topic in Escalated Requests
AlmaLinux 9 doesn't come with Italian installed by default. Try the code now that it's been installed. -
[HH#101787] My SSL Cert is not installed in TLS 1.0/1.1
Krydos replied to HelioHost's topic in Email Support
Your SSL certificate is working fine. https://www.sslshopper.com/ssl-checker.html#hostname=overdueweevil2.helioho.st Most likely the R11 Let's Encrypt root certificate is not in your ancient OS because R11 was created on March 11th 2024. I would recommend updating to a newer OS, or if you refuse to do that for some reason you could always import the R11 certificate into your ancient browser so it is trusted. -
Your website is working for me I don't see any files with the name starting with 10mia4 though. Are you aware that accounts on Johnny rolled back to March 8th data, so if you uploaded that file between March 8th and July 15th it won't be there and you need to reupload it?
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I created a temporary krydos@yourdomain.com address and it seems to work just fine for me. Is it still not working for you? Perhaps you could try deleting the email addresses and recreating them? All of the emails should be in your backup that you can download from https://heliohost.org/backup/ in case you need any of them. DKIM, SPF, and DMARC have been set up for you.
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Remote access enabled. host=65.19.154.94 port=5432 username=prkduarte_prkd dbname=prkduarte_VetNet password=<set in Plesk>
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[HH#618312] Getting access to my DB from another tool
Krydos replied to HelioHost's topic in Email Support
Can you post your JDBC resource? Make sure to censor out the password. -
Your website is working for me now. If you're still seeing the Plesk default page let us know.
