Krydos

As of right now you have exactly zero processes running. If you were to connect with filezilla and start downloading right now it should work perfectly. However, if you were to open cPanel file manager, a cron, check your mail, load a couple pages on your site and then try to download you would probably hit your process limit and have issues with one or all of above. Also make sure stevie's load is low for best performance.

Log into cPanel, find the header Files, locate and click the Backup button, create a full backup or partial backup of the portions of the site you need, download the created file.

This support request is being escalated to our root admin.

Your email address on your account has been updated and a new password reset email has been sent.

I know it doesn't really fix your softaculous, but you could just go to the joomla website and download it. Then upload the install through ftp and run the joomla installation script.

That's why this thread is in the escalated requests forum because we are checking the problem and taking necessary actions to correct the problem.

When did you add the subdomain? Are you on stevie server? What is your cpanel username? It's kind of difficult to troubleshoot anything without any information. I'm assuming you're on stevie server which has been having unusually high load lately.

Set the nameservers to ns1.heliohost.org and ns2.heliohost.org through your registrars website and add the .com as a parked domain through cPanel.

That domain does not appear to be registered. source: http://wiki.helionet.org/What_Heliohost_Is_Not If you don't wish to pay for that .com domain you could also switch to a free <username>.heliohost.org domain using this tool http://www.heliohost.org/home/support/scripts/domain and add as many parked domains as you wish in the future.

Ok, so what are we even talking about? You mention 503 service unavailable error and not being able to log into cPanel. Then you say you can actually log into cPanel, and I can log into cPanel on johnny just fine too. When I open your website I see a giant red NOTHING in the middle of the browser so no 503 error there either. Is there a particular page that is giving you problems or what exactly are we supposed to be helping you with?

The page is loading... sort of. It says there is a database error, but it isn't showing the suspended page so maybe you should clear your cache and then fix the database error?

(Deleted the duplicate post.) I've also noticed that stevie has been rather loady lately, and I looked at the processes too and I couldn't see any particular user abusing the system either. (Merged similar topic.)

I just tested the cPanel file manager and the legacy file manager on stevie (since that's the server you're located on) using the google chrome browser (since that's the browser) you're using and I came to the conclusion that.... ..... ...they both worked perfectly. Don't know man. Maybe try some of the alternation uploading methods outlined here http://wiki.helionet.org/Uploading_files_to_your_site My personal preference is secure ftp through a nice ftp client.

Merged topics...

Are they listed under addon domains or sub domains? All you showed in your picture was parked domains.

Um, I suppose I could, but there isn't a reason to. Us too! You want to know what now? The monitor I linked shows the current status plus the status for the last several months. Maybe you're curious about user reviews? On the free-webhosts.com website we are one of only two free webhosts to get a perfect features score of 125/125 and we have a 9.25/10 user rating out of 55 votes. The other 125 point host has zero reviews so they must be really new or no one has tried their service yet. http://www.free-webhosts.com/reviews/HelioHost.php

"Free copies" has been Microsoft's crack addiction for 20+ years. They give you a free copy of MS Word when you're in school and the millions of ignorant masses end up spending $300 for it a few years later because they never bother to learn anything else better. Microsoft has a lot in common with with a drug dealer, but if the drug dealer was hanging around your kid's elementary school handing out free crack samples you'd be a lot more pissed about it. Same thing though in my opinion. Hook 'em young just like the cigarette companies do.

couldnt understand. Our root administrator is djbob and he has more access than any of the regular administrators do. Therefore he can usually fix things that we are unable to. In order to focus his time more efficiently we only escalate problems that we are incapable of fixing ourselves. In other words, just wait for djbob, and he might be able to help you with your problem. @djbob, Actually, nevermind. I just checked uranium.heliohost.org and it is now loading a default joomla install. Seems like this accounts issues have fixed themselves with time. @ur710, on-games.cz.cc parked domain works now too, but you might need to try adding your other parked domains again if they aren't already added.

There isn't really any restart button for accounts. I suppose you could delete your account and reregister after it becomes fully deleted. Here is the deletion script if you wish to go this route: http://www.heliohost.org/home/support/scripts/delete

Actually, we don't think those pictures are pornographic and if we did your site would be suspended already. It was just a warning because the we women are nude but no actual nudity was shown. Have you tried all the suggestions on this page http://wiki.helionet.org/How_to_access_cPanel for accessing cPanel. Sometimes people have issues with certain ports being blocked.

Please Clear your cache.

Please Clear your cache.

Since you didn't post your domain and I don't feel like wasting a bunch of time trying to figure out what it is and you didn't post this topic in the correct forum either I'm just going to assume that since your account was on stevie it is working now since I fixed all the other domains on stevie already. Yup. Feel free to make a new thread in the correct forum if you're still having issues.