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Krydos

Chief Executive Officer
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Posts posted by Krydos

  1. I got your account to 497/500 the other day so it was under quota, but I think you waited too long and it filled back up before you got a chance. Your account is now listed as 100 MB under quota so please try to get logged in and start deleting the rest before it fills up again.

     

    While we're talking about it, what url do you use to log into your mail? If you use something like http://baskets.tk:2095/ you should be able to log in no matter how much usage your account is at. You could also log in with a client using pop3 or imap. Let us know if you're still unable to get your mail account under control.

  2. It's working for me. If you're still seeing the queued page clear your browser cache. By the way, the same thing happened to me on a .tk domain. They just started redirecting everyone to some terrible search engine or something and were trying to charge me $40 to buy my own domain back that I had been using for a few years. It's such a scam, but since co.cc died there aren't a lot of good options for free domains anymore. It certainly puts the $10 or whatever for a .com/.net/.org a little more in perspective.

  3. To update your DNS simply log into the registrar that you purchased your domain from. In your case it sounds like you used godaddy. Then delete any nameservers that may already be there and type in ns1.heliohost.org and ns2.heliohost.org

     

    What that message means about using third party DNS servers is that godaddy won't be able to directly edit the contents of the ywander.com.db files that are served when someone requests your domain. Most people don't need to worry about that though since cPanel takes care of all that behind the scenes. If you're curious about what it looks like here is the link http://johnny.heliohost.org:2082/frontend/x3/zoneedit/advanced.html

  4. To elaborate a little on what Tjoene already said: That account is active, and the domain is working fine. It was created on April 9th at 12:42am PDT, and anytime after that you should be able to log in at http://heliohost.org/ Using an alternate login method such as sidoncode.heliohost.org/cpanel is not recommended, but it should be available in less that 24 hours after account creation if you insist on using it.

     

    If logging into http://heliohost.org/ results in an invalid password type error you can visit http://stevie.heliohost.org:2082/ and use the password reset box. If that doesn't work for you let us know and we can do a manual password reset and test logging into your account for you too.

  5. The account hooper is maxed out at 500/500 MB and admli is only at 38/500 MB.

     

    The account admli is flagged as inactive though since the last time you logged in was February 13th. When an account gets suspended for inactivity anyone can renew it using this link http://www.heliohost.org/home/support/scripts/renew I went ahead and did that for you since you seem to be having a rough time, but you can bookmark that or whatever for future reference if you want so you don't have to wait for someone to do it for you.

     

    If you loose the domain for an account you cannot access the cPanel by going to domain.com/cpanel anymore (since the domain no longer works), but you can always access an account regardless of whether the domain works or not using the login box at http://heliohost.org/ In your case just type in admli as the username and the password for that account and it should log you in just fine. Let us know if it doesn't and we can help you gain access to that account again.

     

    As far as the overquota account, hooper, I don't really know what to delete for you. I moved the 2lisanet.com.zip archive to /home/admli and that freed up about 3 MB is all so you're now at 497/500 MB. 68 MB of that is in your public_html folder, and 419 MB is in your mailboxes.

     

    You won't lose your dedicated IP address unless you delete your hosting account or leave it as inactive for about six months or so in which case it will delete automatically. So, you don't need to worry about that.

     

    Let me know if you are still unable to get logged in. If you want to tell me what to delete I could do that too, but unless you say for sure I'm afraid of deleting something important. ^_^

  6. Generally the www. part of the domain is just a CNAME that sends browsers to the same place as the main part of your domain, mynightapp.co.uk. For instance, you don't type username@www.gmail.com you just use username@gmail.com.

     

    Does the email work when you use mynight@mynightapp.co.uk?

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