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Krydos

Chief Executive Officer
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Posts posted by Krydos

    [Solved] error: The MySQL Connection could not be established.

    in Escalated Requests

    Posted

    2 hours ago, phoule said:

    I'm also noticing the site move to Tommy2 may have grabbed older data files.  I had already removed WordPress and a couple other apps that are now installed a few hours prior to the migration.

    The email you received when the move began explained

    Quote

    We recommend delaying any changes you intend to make to your account or your website until after the move has been completed because the changes may be lost. It's also probably best if you avoid logging in to your account at all until you receive the next email notifying you that the move has been completed as well.

    If you can suggest a clearer way to explain that would have helped you and others to understand the issue, we would appreciate the feedback.

    5 hours ago, phoule said:

    I've been getting the following error when trying to install from Softaculous.

    It appears as if you've been deleting the Softaculous installed files via File Manager. This messes up Softaculous because the files it expects to be there are suddenly missing. If you wish to remove an installation that was installed via Softaculous we strong recommend using the delete button inside Softaculous so that the state of the files and installs remains in sync. Softaculous thought there was a Wordpress install in httpdocs/wp, a Concrete install in httpdocs/conc and another Wordpress install located in httpdocs/main but all of these files were deleted without using Softaculous delete button.

    I was getting the same error as you even after cleaning up the mess. This is why we invite beta testers to test out the new server before we start bulk moving all of the accounts to the upgraded server. There was an issue with Softaculous connecting to MariaDB. It seems to be fixed now, and I was able to install Wordpress successfully on your account which can be seen at https://phoule.helioho.st/wp/ If you want to delete it please remember to use the delete button inside Softaculous, not just deleting the files through File Manager.

    Thanks for helping to test the new Tommy2 server, and finding an issue that needed to be fixed.

    [Solved] PostgreSQL access request at Morty2

    in Escalated Requests

    Posted

    Remote access enabled. 

    host=65.19.154.93
port=5432
user=elkhaddir_us
dbname=elkhaddir_data
password=<set in Plesk>
    1 hour ago, MoneyBroz said:

    This support request is being escalated to our root admins.

    Make sure you ask for the PostgreSQL username and PostgreSQL database name before you escalate these. In this particular case, the user only has 1 database user and 1 database so it was easy to figure out, but most of the time there are multiple users and multiple databases so we can't just guess.

    [HH#985025] Re: Commercial Website on Johnny

    in Email Support

    Posted

    You can use this link to pay $5 and we'll give you a bonus $1 for free for a total of $6 Morty credit. Since Morty starts at $1 per month this could last you up to 6 months.

    https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=6H7LB9B3XXMT8

    If you'd like to purchase more prepaid time up front let us know and we can provide a different link. You can also start with $5 for now and then increase your balance whenever you want.

    Before removing the commercial peonyeg.com domain we made a full backup of your account to make sure that no files were lost in the removal I have sent you a link to download the full backup. Once your account is on the Morty server which commercial domains are allowed we can re-add the domain for you.

    Our apologies for not allowing you to host a business website on our Johnny server. We receive a massive discount from Plesk on licensing fees which saves us about $2300 per year, but one of their stipulations is we cannot allow commercial websites to be hosted on the discounted licenses. Luckily we have the Morty server which we pay full licensing price for which is suitable for commercial websites.

    [HH#907059] Re: Tommy Upgrade

    in Email Support

    Posted

    Thanks for the feedback. If you don't want to receive emails from us you can unsubscribe at https://heliohost.org/unsubscribe/ or you can simply delete your account at https://heliohost.org/dashboard/delete/

    Keep in mind if you unsubscribe you will no longer receive reminders to login, notifications of when your account goes inactive, you won't be able to email support anymore, you won't be able to reset your password, you won't be notified when you get moved to another server, you won't be notified if your IP address changed, or emails like this one about server upgrades. The only emails you'll receive if you unsubscribe are the terms of service change emails, which we're required by law to deliver, but deleting your account will stop the terms of service emails too.

    [Solved] please unsuspend my account

    in Escalated Requests

    Posted

    99% of the CPU usage is from systemd which primarily comes from cron jobs and SFTP. If you missed the news post and the email from yesterday, we have a new server named Tommy2 that we're going to be moving everyone to. That should solve the 502 and 504 errors. Are you interested in moving over to the new server now or do you want to wait a bit?

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