Krydos

No problem. Let us know if you need help with anything else.

We usually recommend people just do a redirect to the preferred domain. So if someone knows about seand.helioho.st already and goes to it they redirected to the fancy new seand.net domain instead with a 301 permanent redirect. This means that search engines and bookmarks, etc that had the old free domain will update their links.

Is there any reason you need both domains to work and both show the same content or do you have a preferred domain that you would rather have people on?

There you go https://dark.helioho.st/test.py

The instructions on how to run Python CGI outside cgi-bin is located here https://wiki.helionet.org/Python_Tutorial#Running_Python_scripts_outside_cgi-bin_folder I just created the .htaccess for you.

The link posted in the previous reply is for VPS to upgrade to have more memory, CPUs, or storage space. You don't have a VPS so the link won't work for you. The link to upgrade from Tommy to Morty is actually https://heliohost.org/dashboard/move/

On 7/16/2026 at 2:24 PM, chrisohps said:

I've always logged in and accessed my account via tommy.heliohost.  today I noticed I'm on morty2.heliohost.  Did my subscription to tommy lapsed?

First of all, Morty is the better server. Tommy is slower and older. You were originally on Morty and you have a $16 balance still, but you downgraded yourself to Tommy for some reason. I asked you why, but you never responded to me. There's really no good reason for you to to be on Tommy, especially since you already have more than a year's worth of Morty credit.

5 hours ago, chrisohps said:

Are there references on how to dispute the commercial flagging or how to prove it is not part of a commercial business?

Is this a real business or is it just a demo site?

Did you ever submit a VPS request? If so let us know the username you picked so we can manually approve it and build it for you.

There you go https://buy.stripe.com/6oU6oJ63I6gngnT8WFco00m

We do recommend logging in via https://heliohost.org/login/ not directly to https://tommy.heliohost.org/ Glad you got it working again though.

Cool sounds good. Enjoy your free trial.

You can read more about the free trial at https://helionet.org/index/topic/68609-free-morty-trials/

Is your website for a real business or just a demo site?

Yeah, you're not blocked in the firewall. https://tommy.heliohost.org is working fine for me, and no one else is having issues with it. Try using a different internet connection. For instance, if you're on WIFI try disconnecting from WIFI and try connecting via a cell phone internet instead.

When the Johnny server crashed we decided to give out free Morty trials to any affected users who wanted to get their website back online as soon as possible, since it would take a few weeks to get Johnny running again. We gave those free trials with no credit card required, no commitment, and without even a concrete end date for the trial, etc. Just HelioHost being generous, and trying to help people out like we always do.

We gave out about 50 trials with no expectations that anyone would pay to stay on Morty, and honestly we thought 100% of the free trials would just happily move back to Johnny without a single upgrade. We were completely shocked and overjoyed to see that we received nearly $100 of upgrades from the free trials for Johnny people.

The next round of free trials has begun, and this time around we're intentionally targeting businesses who are running their website on Tommy or Johnny. We've noticed that a lot of start-up entrepreneurs test out their website on our free hosting, with the intention of moving to AWS, or some other ridiculously expensive hosting option once they start to do some actual business. We figured it would be a good idea to show people that they don't have to leave HelioHost if they want blazing fast speeds and amazing uptime for their business.

Once again, no credit card is required, there is no commitment, and we don't even really have a concrete end date for the trial but we expect it to last a month or so for people to get a chance to test Morty out thoroughly. Honestly, most free trials are basically "if you forget to cancel we'll automatically bill you some ridiculously high price" which is just evil corporations trying to prey on forgetful people, so it's understandable that we've had a few skeptical people get upset about receiving a free trial. I refuse to accept any free trials like that because it's not worth the risk of forgetting to cancel and getting billed. This isn't one of those scams. If you forget about the trial, we'll just move you back to the plan you were on before without getting billed anything. No big deal.

If you're running a small business on Tommy or Johnny please contact us to let us know so we can get you a free trial as well, and make sure your business is being hosted on the plan that it needs to be on.

Yep, any Plesk employee who visits that site is going to assume it's a commercial business unless you take that stuff off the website or at least put a big "This site is just a demo" or something. We don't want to risk losing our discounted licenses so we're trying to be careful.

Sure, there you go https://gradosretail.helioho.st/

The domain gradosretail.helioho.st has been pointed at your VPS.

We have received the $19 payment for the Morty upgrade. I credited your existing Johnny account with $19 plus $5 bonus for a total of $24 which should last you two years as long as you don't have any overages. We'll email you occasionally to let you know how your balance is being used. Our apologies for requiring this upgrade. Plesk gives us a discount of about $2300 per year for the licenses we use on Johnny and Tommy, but one of their requirements is we can't let any commercial businesses use those plans. It would really be devastating for us to lose that discount. Our yearly operating cost is about $7300 so increasing that by $2300 is a significant increase for us. Thank you for being so understanding and helping support our non-profit mission.

So, all of these services are free?

It looks like the last time you renewed your account was 2026-05-09, so your recent renewal was never submitted. We've sometimes seen people's router or antivirus program block you from submitting the renewal. When that happens the spinner just spins forever, but your router or antivirus has blocked you from actually submitting the renewal. I went ahead and started your account renewing, and it worked perfectly fine for me. The spinner only spun for less than a second, and then the renew started as expected. If this happens again to you in the future try using a different internet connection to bypass the router or try disabling your antivirus. Our website works fine as long as your internet connection doesn't block you.

Also if you frequently have issues renewing your account you could also consider moving to the Morty account at https://heliohost.org/dashboard/move/ The Morty server doesn't have inactivity suspensions, and never have to remember to login if you don't want to.

Alright, the VPS finished building, and you should have received an email with the subject "VPS17 has been created!" that contains the username, IP address, etc for your new VPS. I copied your password from the Tommy account so you should be able to login with the same password as before, but if the password doesn't work for the VPS you can try resetting it at https://heliohost.org/reset/

I also installed java and Tomcat for you and installed SSL. You can see Tomcat running at https://vps17.heliohost.us:8443/manager/html Once you login via SSH to your VPS you'll see a file named tomcat.txt in your home directory that contains the username and password to login to the Tomcat manager.

Since you exchanged the Tommy account for a VPS I went ahead and created a full backup of your Tommy account, which you can download from https://heliohost.org/backup/ and deleted the Tommy account.

Let us know if you need help with anything else.

I've started a VPS building for you, that will support Java/Tomcat. We can exchange your $4 that you paid for 2 Tommy accounts towards the VPS.

I guess OP never responded because they realized all of their requested modules were already installed.

DKIM, SPF, and DMARC have been set up for the domain abraxas.wtf. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Unblocked. Are you able to access the wiki now? https://wiki.helionet.org

Sounds good. Thanks for purchasing the Morty plan. Let us know if you need help with anything else.

It's been a week with no response so I'm going to close this as solved because it seems to me like all of the questions have been answered:

1. Q: Why can't I install Moodle? A: You're on Tommy which doesn't support it. You'll need to re-upgrade to Morty if you want to run Moodle.
2. Q Why am I no longer on Morty? A: You ran out of prepaid balance and ignored our emails.
3. Q: Why did I run out of balance earlier than expected? A: You started a bunch of high load cronjobs which burned through your balance quickly due to overage charges.
4. Q: How can I move back to Morty. A: You can move yourself back to Morty with this link https://heliohost.org/dashboard/move/
5. Q: Why am I not receiving HelioHost emails? A: You'll need to check your spam settings or change your contact email address to something that will deliver our emails to your inbox.

If you have more questions or still need help with anything else please feel free to open a new support ticket with this link https://helionet.org/index/forum/45-customer-service/?do=add