Jump to content

Krydos

Chief Executive Officer
 View Profile  See their activity

  • Posts

    26116

  • Joined

  • Last visited

  • Days Won

    934

 Content Type 

Posts posted by Krydos

    When it Rains it Pours

    in News

    Posted

    Last week we had an issue with Brody and Cody, our nameservers, and we have been very busy during the subsequent days rebuilding them and getting everything back online. Since the older brothers were getting so much attention, the youngest brother, Johnny, threw a tantrum and demanded all of our attention. We noticed Johnny was acting up a couple hours ago, and shut him down to take a closer look.

    It turns out the master boot record needed to be rebuilt and the partition data needed to be reconstructed as well. We have access to the hard drive now, and it seems like most of the data is still intact. This could indicate that the hard drive is going bad though, so we've already started making backups of everything.

    It's actually interesting timing because Johnny was already scheduled to be rebuilt in the next month or two anyways, so we've just accelerated that plan. While the backups are being created we will be building a new Johnny on newer hardware and a more reliable hard drive raid array.

    Once all of the backups are ready we will let you know, so you can download them. If you'd like to get your website back online immediately, the Morty and Tommy servers are still operating normally, or you could even move to a VPS as well. If you'd like to stay on Johnny we will get the new server finished and the backups restored as soon as possible, but there is no promised ETA and it may take a week or maybe even longer.

    [Solved] Request for DNS Fix and Removal of Disabled Domain(s)

    in Escalated Requests

    Posted

    11 hours ago, thedannified said:
    • eunoia.social
    • kitakitaproject.site

    Removed.

    11 hours ago, thedannified said:

    thedannified.helioho.st

    Everything is good to go. 

    root@control [~]# dig +short A @ns1.heliohost.org thedannified.helioho.st
65.19.154.90
root@control [~]# dig +short A @ns2.heliohost.org thedannified.helioho.st
65.19.154.90
root@control [~]# dig +short AAAA @ns1.heliohost.org thedannified.helioho.st
2001:470:1:1ee::1002
root@control [~]# dig +short AAAA @ns2.heliohost.org thedannified.helioho.st
2001:470:1:1ee::1002
    1 hour ago, thedannified said:

    Perhaps, it had something to do with my recent account renewal that my mail service/web site kept having the 503 error code

    503 errors are normal after a renewal and can last up to 2 hours.

    I also noticed that the domain thedannified.me does not appear to be purchased at the moment. Are you planning on buying that domain or should we remove it too?

    [Solved] My subdomain is no longer reachable.

    in Escalated Requests

    Posted 

    root@control [~]# dig +short A @ns1.heliohost.org affittimastrogiuseppe.helioho.st
64.62.151.106
root@control [~]# dig +short A @ns2.heliohost.org affittimastrogiuseppe.helioho.st
64.62.151.106
root@control [~]# dig +short AAAA @ns1.heliohost.org affittimastrogiuseppe.helioho.st
2001:470:1:1ee::2009
root@control [~]# dig +short AAAA @ns2.heliohost.org affittimastrogiuseppe.helioho.st
2001:470:1:1ee::2009

    Should be good to go now.

    [Krydos] Account Suspension Appeal

    in Escalated Requests

    Posted

    All of your German logins are from VPNs. You probably just forgot to connect to your German VPN one time, and revealed your country. Obviously our US government is very anti-Iran right now, so it's not worth getting shut down and 7000 other users losing their hosting because we knowingly allowed one Iranian to use our hosting. Our backup system is broken right now, but we should be able to get it working again in the next few days. I'll reply to this email once your backup is available for download.

    When Servers Explode

    in News

    Posted

    First of all, sorry for the long downtime on our main website.

    Over the past few years our main database has just been getting slower and slower. It was last rebuilt in 2017 so it was well overdue for an upgrade. A few days ago the main database was so slow that we decided to take it offline, and rebuild it with a modern operating system and up-to-date software.

    We expected the downtime to last a few hours, but then during the upgrade everything fell apart. While Cody was down, his twin brother Brody got so sad he died too. This happens sometimes with twins because they can't live without each other, which is cute but also very tragic. So then, with both a dead Cody and a dead Brody, we had no nameservers, no main database, no website, no forum, no wiki, etc etc etc.

    But here at HelioHost we never give up. No matter how many servers explode, or how many evil for-profit corporations try to destroy us we will never give up.

    It took a few days, but our main website is back online, both of our nameservers are back online, our forum is working again, and a lot of the stuff going on behind the scenes are working again too. That said, there is still plenty of stuff that isn't working yet. The main issue seems to be that during the upgrade of the nameservers a lot of DNS zones got lost, so some websites are offline. If your domain gives a DNS error when you try to visit it in a browser let us know and we can take a look. It usually only takes a few seconds to recreate the DNS for you.

    We're still working on getting everything functional again, but we're making progress. Thanks for everyone's patience during this crazy rebuild.

    • Like 3
    • Thanks 2

    [Solved] Morty, dns errors in domains, please add the domains again

    in Escalated Requests

    Posted

    2 hours ago, alberto4 said:

    ai2aia.homes

    You spelled this one wrong. It's actually ai2ai.homes.

    2 hours ago, alberto4 said:

    davosparsenn.homes

    This one is wrong too, as it hasn't even been purchased. https://www.namecheap.com/domains/registration/results/?domain=davosparsenn.homes You do have a domain named davosparsenn.com which is working fine.

    2 hours ago, alberto4 said:

    aftershannon.com
    aftershannon.helioho.st
    anabecoaj.helioho.st

    DNS recreated.

    [Solved] Subscription Reactivation

    in Escalated Requests

    Posted

    Here is a breakdown of how your space is being used: 

    Backups       0 MB
Emails      .25 MB
Files    988.97 MB
Trash       .10 MB
Logs      15.33 MB
PSQL          0 MB
MariaDB   44.06 MB
Total   1048.71 MB

    And here is a closer look at the files category from above: 

    78M     /home/bitstream.helioho.st/httpdocs
287M    /home/bitstream.helioho.st/private
12K     /home/bitstream.helioho.st/.composer
0       /home/bitstream.helioho.st/.wp-cli
0       /home/bitstream.helioho.st/wordpress-backups
0       /home/bitstream.helioho.st/.wp-toolkit
8.0K    /home/bitstream.helioho.st/.ssh
227M    /home/bitstream.helioho.st/imggallery.helioho.st
85M     /home/bitstream.helioho.st/kcctest.helioho.st
0       /home/bitstream.helioho.st/tmp
0       /home/bitstream.helioho.st/var
29M     /home/bitstream.helioho.st/usr
12K     /home/bitstream.helioho.st/etc
0       /home/bitstream.helioho.st/dev
287M    /home/bitstream.helioho.st/shootingstarssquaredance.org

     

×
×
  • Create New...