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Krydos

Chief Executive Officer
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Posts posted by Krydos

    Request for DNS Fix and Removal of Disabled Domain(s)

    in Escalated Requests

    Posted

    11 hours ago, thedannified said:
    • eunoia.social
    • kitakitaproject.site

    Removed.

    11 hours ago, thedannified said:

    thedannified.helioho.st

    Everything is good to go. 

    root@control [~]# dig +short A @ns1.heliohost.org thedannified.helioho.st
65.19.154.90
root@control [~]# dig +short A @ns2.heliohost.org thedannified.helioho.st
65.19.154.90
root@control [~]# dig +short AAAA @ns1.heliohost.org thedannified.helioho.st
2001:470:1:1ee::1002
root@control [~]# dig +short AAAA @ns2.heliohost.org thedannified.helioho.st
2001:470:1:1ee::1002
    1 hour ago, thedannified said:

    Perhaps, it had something to do with my recent account renewal that my mail service/web site kept having the 503 error code

    503 errors are normal after a renewal and can last up to 2 hours.

    I also noticed that the domain thedannified.me does not appear to be purchased at the moment. Are you planning on buying that domain or should we remove it too?

    [Solved] My subdomain is no longer reachable.

    in Escalated Requests

    Posted 

    root@control [~]# dig +short A @ns1.heliohost.org affittimastrogiuseppe.helioho.st
64.62.151.106
root@control [~]# dig +short A @ns2.heliohost.org affittimastrogiuseppe.helioho.st
64.62.151.106
root@control [~]# dig +short AAAA @ns1.heliohost.org affittimastrogiuseppe.helioho.st
2001:470:1:1ee::2009
root@control [~]# dig +short AAAA @ns2.heliohost.org affittimastrogiuseppe.helioho.st
2001:470:1:1ee::2009

    Should be good to go now.

    [Krydos] Account Suspension Appeal

    in Escalated Requests

    Posted

    All of your German logins are from VPNs. You probably just forgot to connect to your German VPN one time, and revealed your country. Obviously our US government is very anti-Iran right now, so it's not worth getting shut down and 7000 other users losing their hosting because we knowingly allowed one Iranian to use our hosting. Our backup system is broken right now, but we should be able to get it working again in the next few days. I'll reply to this email once your backup is available for download.

    When Servers Explode

    in News

    Posted

    First of all, sorry for the long downtime on our main website.

    Over the past few years our main database has just been getting slower and slower. It was last rebuilt in 2017 so it was well overdue for an upgrade. A few days ago the main database was so slow that we decided to take it offline, and rebuild it with a modern operating system and up-to-date software.

    We expected the downtime to last a few hours, but then during the upgrade everything fell apart. While Cody was down, his twin brother Brody got so sad he died too. This happens sometimes with twins because they can't live without each other, which is cute but also very tragic. So then, with both a dead Cody and a dead Brody, we had no nameservers, no main database, no website, no forum, no wiki, etc etc etc.

    But here at HelioHost we never give up. No matter how many servers explode, or how many evil for-profit corporations try to destroy us we will never give up.

    It took a few days, but our main website is back online, both of our nameservers are back online, our forum is working again, and a lot of the stuff going on behind the scenes are working again too. That said, there is still plenty of stuff that isn't working yet. The main issue seems to be that during the upgrade of the nameservers a lot of DNS zones got lost, so some websites are offline. If your domain gives a DNS error when you try to visit it in a browser let us know and we can take a look. It usually only takes a few seconds to recreate the DNS for you.

    We're still working on getting everything functional again, but we're making progress. Thanks for everyone's patience during this crazy rebuild.

    • Like 2
    • Thanks 1

    [Solved] Morty, dns errors in domains, please add the domains again

    in Escalated Requests

    Posted

    2 hours ago, alberto4 said:

    ai2aia.homes

    You spelled this one wrong. It's actually ai2ai.homes.

    2 hours ago, alberto4 said:

    davosparsenn.homes

    This one is wrong too, as it hasn't even been purchased. https://www.namecheap.com/domains/registration/results/?domain=davosparsenn.homes You do have a domain named davosparsenn.com which is working fine.

    2 hours ago, alberto4 said:

    aftershannon.com
    aftershannon.helioho.st
    anabecoaj.helioho.st

    DNS recreated.

    [Solved] Subscription Reactivation

    in Escalated Requests

    Posted

    Here is a breakdown of how your space is being used: 

    Backups       0 MB
Emails      .25 MB
Files    988.97 MB
Trash       .10 MB
Logs      15.33 MB
PSQL          0 MB
MariaDB   44.06 MB
Total   1048.71 MB

    And here is a closer look at the files category from above: 

    78M     /home/bitstream.helioho.st/httpdocs
287M    /home/bitstream.helioho.st/private
12K     /home/bitstream.helioho.st/.composer
0       /home/bitstream.helioho.st/.wp-cli
0       /home/bitstream.helioho.st/wordpress-backups
0       /home/bitstream.helioho.st/.wp-toolkit
8.0K    /home/bitstream.helioho.st/.ssh
227M    /home/bitstream.helioho.st/imggallery.helioho.st
85M     /home/bitstream.helioho.st/kcctest.helioho.st
0       /home/bitstream.helioho.st/tmp
0       /home/bitstream.helioho.st/var
29M     /home/bitstream.helioho.st/usr
12K     /home/bitstream.helioho.st/etc
0       /home/bitstream.helioho.st/dev
287M    /home/bitstream.helioho.st/shootingstarssquaredance.org

     

    [Solved] Application to be a volunteer on Morty Upgrade

    in Escalated Requests

    Posted

    Alright, we've started your account moving to the new version of Morty. We've tested the server quite a bit, but since it's so new there could still be some issues. If you notice anything weird please let us know immediately so we can fix it for the other Morty customers who come after you. I see you're using our nameservers, so the DNS records should get updated for you automatically with zero downtime. Thanks for volunteering to go first.

    [Solved] Application to be a volunteer on Morty Upgrade

    in Escalated Requests

    Posted

    1 hour ago, MoneyBroz said:

    to be a volunteer

    Probably referring to the latest news post.  

    2 hours ago, Krydos said:

    We are taking volunteers to be the first ones to experience the upgraded speed and features, so if you're ready to move, let us know.

    You've been added to the list of first to move. You'll receive an email when the move begins. Thanks for volunteering.

    Morty Upgrade

    in News

    Posted

    Morty is getting upgraded! Our fastest and most up-to-date server is getting even faster and even more up-to-date.

    We will be starting a major upgrade soon, and wanted to let you know what to expect if you're on the Morty plan.

    What is changing:

    • PHP: All of the versions of PHP currently available on Morty will still be available after the upgrade.
    • Node.js: We are adding versions 25 and 24. All other versions of Node.js currently available on Morty will remain available after the upgrade.
    • Python: We are adding version 3.14. Version 3.9 will remain the same. Version 3.12 will be removed.
    • Django: We are adding version 6.0.4 running on Python 3.14. We are removing version 6.0.3 running on Python 3.12.
    • Flask: We are adding version 3.1.3 running on Python 3.14. We are removing version 3.0.3 running on Python 3.12.

    Unfortunately, we don't have a way of tracking which accounts are using which Python modules right now. So if you're using any modules, please take a look at https://morty2-info.heliohost.org/pyinfo/info3.14.py as soon as possible, and request any modules that you'll need that aren't already available. In the future, we plan to add a system for tracking which modules each account needs, allowing us to pre-install them before an account is moved. For now, you will need to re-request them. You can reply to this email or click the contact support button below to let us know if any modules you need are missing.

    Another thing to keep in mind during an upgrade like this is that your IP address will be changing. If you use our nameservers, ns1.heliohost.org and ns2.heliohost.org, your DNS records will be updated to the new values for you. If you use external DNS, such as Cloudflare, you'll need to manually update your DNS records yourself. You will receive an email with the correct values when it's time to change them. If you don't want downtime due to incorrect DNS records, you could temporarily use our DNS until you're moved, and then go back to the external DNS afterwards.

    You will receive an email when your account begins its migration to the new hardware, and a second email when the move has completed. We are taking volunteers to be the first ones to experience the upgraded speed and features, so if you're ready to move, let us know. If you need a little more time to make sure your website is ready for the upgrade, let us know, and we can move you to the end of the list too. If we don't hear from your we will assume you're ready to move now.

    Let us know if you have any questions.

    [Solved] Rebuild VPS

    in Escalated Requests

    Posted

    I have started the rebuild, and you'll get an email in 10-30 minutes when it is complete. Your next free rebuild will be available on 2026-05-24. If you need a rebuild before then they can be purchased for $1 each.

    Ubuntu 26 on VPS

    in News

    Posted

    Happy New LTS Ubuntu Day! To those who celebrate the holiday anyways. The resolute raccoon just showed up at HelioHost and demanded a spot on our VPS operating system list, so we were happy to add him. He's too darn cute to say no to.

    For those who don't know what is going on, every two years in April the Ubuntu operating system releases their new long term support stable version, and it always has a cute animal name with an alliteration adjective. Two years ago it was noble numbat, which sounds suspiciously uncute until you google it, and now it's resolute raccoon, which everyone can agree is about as cute as it gets.

    We've added Ubuntu 26 to our custom VPS OS selection. Since it's so new, it will be a few months before we make it the default though. If you choose any of the VPS options that aren't on the custom page it will continue to build with Ubuntu 24 for now. If you have an existing VPS you can request a free rebuild to try out the new version if you want, but make sure all of your software that you're planning on running supports it. We've also added AlmaLinux 10, Rocky 10, and Debian 13 for the people who prefer those operating systems. Let us know if you have any questions about the new OS options.

    [Solved] Account suspended for no reason

    in Suspended and Queued Accounts

    Posted

    Between 2026-04-13 05:46:59 and 2026-04-14 05:46:59 your account used 10063.00 CPU. The daily limit on Johnny is 10k, and if you exceed this limit you are suspended. All of your load just comes from PHP and it looks like you're running Laravel. If you need more than 10k CPU per day we recommend upgrading to Morty which allows unlimited CPU. You can move your account at https://heliohost.org/dashboard/move/ if you want to. You may also be able to block bots in .htaccess to reduce your load, or switch to different software, uninstall any unneeded plugins, etc. You should also keep an eye on https://heliohost.org/dashboard/load/ to see your load before you get suspended.

    4 hours ago, astaroth said:

    no reason

    When you try to login or go to your website URL and it reads

    Quote

    Your website has been disabled because it exceeded the 24 hour limit of 200 GB memory or 10,000 CPU. If you would like to have your account unsuspended please let us know by opening a support ticket on our forums, and explaining what you will do to reduce the load your website causes. If you're not sure why your website caused so much load we might be able to help you with that as well.

    How can you say that is for "no reason"? I feel like that is pretty clear why you were suspended, and it explains the exact reason. If you have any suggestions on how to make it clearer to people that they aren't being suspended for "no reason" we would love to hear it. One idea we're planning on implementing is emailing people when they're close to hitting the limit or when they get suspended. Any other ideas would be helpful though.

    [Solved] Johnny not responding to PHP

    in Escalated Requests

    Posted

    It looks like there were a few 504 errors on the domain stimulance.co between 2026-04-22 15:17:50 and 2026-04-22 16:31:18. I checked the load for Johnny during that range and it was between 9.32 and 16.14 so pretty normal and not too bad. 504 errors like this on PHP can happen due to quite a few things such as DDoS, zombie PHP processes, or just too many people trying to use PHP at the same time. Generally an Apache restart clears it up or if it's a DDoS it clears itself once the attacking IPs are blocked or stop attacking. It also kind of depends on your software. Some PHP software like Wordpress is extremely bloated and normal page loads take 5-10 seconds on Johnny anyways. If your PHP software is super slow on a good day, then it's even more likely to show a 504 error when the server is busy. Highly optimized fast PHP sites that normally only take 100 milliseconds to load a page on a good day may slow down to 5 seconds per page load when the server is busy, but won't show a 504 error.

    Wolstech already said it, but the best option is to upgrade to Morty https://heliohost.org/dashboard/move/ if you want better uptime. Our mission as a non-profit is to provide free hosting to as many people as possible so the free plan is kind of overloaded by design. Our mission isn't to provide 100% uptime, super-fast, free hosting to only 10 people, so as long as the uptime is above 97% we consider it "good enough" for a free plan and load as many more free users as we can on there.

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