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Krydos

Chief Executive Officer
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Posts posted by Krydos

    [HH#806306] Adding a domain

    in Email Support

    Posted

    We usually recommend people just do a redirect to the preferred domain. So if someone knows about seand.helioho.st already and goes to it they redirected to the fancy new seand.net domain instead with a 301 permanent redirect. This means that search engines and bookmarks, etc that had the old free domain will update their links.

    Is there any reason you need both domains to work and both show the same content or do you have a preferred domain that you would rather have people on?

    [Krydos] Having some issues I can't track

    in Escalated Requests

    Posted

    On 7/16/2026 at 2:24 PM, chrisohps said:

    I've always logged in and accessed my account via tommy.heliohost.  today I noticed I'm on morty2.heliohost.  Did my subscription to tommy lapsed?

    First of all, Morty is the better server. Tommy is slower and older. You were originally on Morty and you have a $16 balance still, but you downgraded yourself to Tommy for some reason. I asked you why, but you never responded to me. There's really no good reason for you to to be on Tommy, especially since you already have more than a year's worth of Morty credit.

    5 hours ago, chrisohps said:

    Are there references on how to dispute the commercial flagging or how to prove it is not part of a commercial business?

    Is this a real business or is it just a demo site?

    image.thumb.png.6255b28e50e13810a0fe4a5e93af29cf.png

    Free Morty Trials

    in News

    Posted

    When the Johnny server crashed we decided to give out free Morty trials to any affected users who wanted to get their website back online as soon as possible, since it would take a few weeks to get Johnny running again. We gave those free trials with no credit card required, no commitment, and without even a concrete end date for the trial, etc. Just HelioHost being generous, and trying to help people out like we always do.

    We gave out about 50 trials with no expectations that anyone would pay to stay on Morty, and honestly we thought 100% of the free trials would just happily move back to Johnny without a single upgrade. We were completely shocked and overjoyed to see that we received nearly $100 of upgrades from the free trials for Johnny people.

    The next round of free trials has begun, and this time around we're intentionally targeting businesses who are running their website on Tommy or Johnny. We've noticed that a lot of start-up entrepreneurs test out their website on our free hosting, with the intention of moving to AWS, or some other ridiculously expensive hosting option once they start to do some actual business. We figured it would be a good idea to show people that they don't have to leave HelioHost if they want blazing fast speeds and amazing uptime for their business.

    Once again, no credit card is required, there is no commitment, and we don't even really have a concrete end date for the trial but we expect it to last a month or so for people to get a chance to test Morty out thoroughly. Honestly, most free trials are basically "if you forget to cancel we'll automatically bill you some ridiculously high price" which is just evil corporations trying to prey on forgetful people, so it's understandable that we've had a few skeptical people get upset about receiving a free trial. I refuse to accept any free trials like that because it's not worth the risk of forgetting to cancel and getting billed. This isn't one of those scams. If you forget about the trial, we'll just move you back to the plan you were on before without getting billed anything. No big deal.

    If you're running a small business on Tommy or Johnny please contact us to let us know so we can get you a free trial as well, and make sure your business is being hosted on the plan that it needs to be on.

    [Solved] Account Moved

    in Escalated Requests

    Posted

    Yep, any Plesk employee who visits that site is going to assume it's a commercial business unless you take that stuff off the website or at least put a big "This site is just a demo" or something. We don't want to risk losing our discounted licenses so we're trying to be careful.

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