Krydos

Installed. You can see the current list of installed modules and their versions for Morty's Python 3.12 at https://krydos3.heliohost.org/pyinfo/info3.12.py

1 hour ago, jhromany said:

I have removed files and I’m now under the quota.

The quota includes the trash, and since you didn't clear the trash you're still over the limit.

Backups       0 MB
Emails        0 MB
Files     12.94 MB
Trash    970.56 MB
Logs       4.90 MB
PSQL          0 MB
MariaDB   69.16 MB
Total   1057.56 MB

When you delete a file, if you don't check this box

the file still takes up space on your account. You can also just occasionally go to /home/sisintex.heliohost.us/.trash and delete everything inside there before you exceed your limit. If you like having 970+ MB of junk sitting in the trash another option is you can use the link MoneyBroz posted to increase your storage.

11 hours ago, lostandfound said:

Because of this bug, remote MySQL access is not actually enabled, and my backend on Railway still receives connection errors.

Could you please manually whitelist % for my database user?

It looks like remote MariaDB is already enabled.

MariaDB [(none)]> select user, host from mysql.user where user like 'lostandfound_%';
+-------------------+------+
| User              | Host |
+-------------------+------+
| lostandfound_user | %    |
+-------------------+------+
1 row in set (0.048 sec)

22 minutes ago, wolstech said:

Maybe a Plesk bug?

I can try updating Plesk. I believe we're an update or two behind.

It looks like PayPal attempted to bill you on 2025-11-25 and failed. PayPal will automatically try billing you again on 2025-11-30. There is no way for us to force PayPal to attempt to bill again before then. If the payment fails again on 2025-11-30 we will email you.

Set.

# dig +noall +answer -x 64.71.156.101
101.156.71.64.in-addr.arpa. 21539 IN    CNAME   101.subnet96.156.71.64.in-addr.arpa.
101.subnet96.156.71.64.in-addr.arpa. 14339 IN PTR fatehsystems.com.
# dig +noall +answer -x 2001:470:1:1ee::21
1.2.0.0.0.0.0.0.0.0.0.0.0.0.0.0.e.e.1.0.1.0.0.0.0.7.4.0.1.0.0.2.ip6.arpa. 14400 IN PTR fatehsystems.com.

I created a new Stripe subscription for $41.85 every 6 months for 2 GB memory, 2 CPUs, and 125 GB storage. Since your current subscription for $37.80 wasn't going to expire until 2026-03-23 that means at the higher upgraded rate you had enough credit left from the previous billing to last about 106 days. I canceled the $37.80 subscription for you, and created a new subscription for $41.85 with 106 days of free trial using the same billing method you were using before. You should be billed automatically for $41.85 on 2026-03-12 to the Visa card ending with 5064. If the payment fails to go through we will email you to let you know. MoneyBroz is doing the storage space upgrade now which requires a reboot and a short downtime. He will update this thread once that process is finished.

In that case we recommend adding the new domain as an addon domain (not an alias) and then you can use .htaccess to redirect all the traffic from journalpulse.heliohost.us to synapsejournals.dedyn.io. I set the new domain as your main domain, and the heliohost.us subdomain as an addon. I also put an .htaccess file on the journalpulse.heliohost.us with these contents:

RewriteEngine on
RewriteCond %{HTTP_HOST} ^journalpulse.heliohost.us [NC,OR]
RewriteCond %{HTTP_HOST} ^www.journalpulse.heliohost.us [NC]
RewriteRule ^(.*)$ https://synapsejournals.dedyn.io/$1 [R=301,L,NC]

This should redirect everything to the new domain with a permanent redirect which means search engines and browsers should update their links. This .htaccess should preserve the path and filename so if someone goes to journalpulse.heliohost.us/path1/file2 it should send them to synapsejournals.dedyn.io/path1/file2, but if you're having any issues feel free to customize the .htaccess as you need. Eventually if you stop seeing any traffic to the heliohost.us subdomain in your web statistics let us know and we can remove the domain entirely to save server resources. Let us know if you need help with anything else.

The rebuild has been started and you'll get an email in a bit when it finishes. Your next free rebuild will be available on 2025-12-25.

Are you planning on redirecting all traffic from journalpulse.heliohost.us to synapsejournals.dedyn.io, or is there a reason you need to keep using both domains?

Installed. You can see the current list of installed modules and their versions for Johnny's Python 3.12 at https://krydos2.heliohost.org/pyinfo/info3.12.py

No problem. Let us know if you need help with anything else.

You had several backups taking up a total of about 741 MB of space. I deleted those for you. If you have some scheduled backups you may want to disable those, or script them so they send the backup somewhere external because any undeleted backups count towards your 1000 MB limit. If 1000 MB isn't enough you can increase the storage space yourself with the link MoneyBroz posted. Are you able to login now?

Glad it's working for you. Let us know if you need help with anything else.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Does it work now?

Your email sending limit has been increased.

33 minutes ago, msbsurfi said:

3. As there is no promotional email sent, I think they do not need to unsubscribe. All the mails will be verifications or some events triggered by them in the website. (Transaction info etc). If they want to unsubscribe, they are to stop using the system. I can delete accounts on request.

4. No

5. No (But I will monitor any abuse)

6. No

Once you fix these you can have your limit increased. 4 and 5 take like 30 seconds. 6 can just be a link to your website with instructions to contact you or a link to delete their account, which doesn't take much effort either. Likewise on 3 you should probably provide some automated way for them to delete their account, or at least instructions on how to contact you to have you manually delete their account.

Do you still need this database?

3 hours ago, beporter said:

Sorry was that “why” directed at me?

Yeah, I don't really understand why you're even doing this.

3 hours ago, beporter said:

I listed a couple alternatives in my original post

Why not make a PHP file that reads the contents of another .php, and displays the contents? That seems infinitely easier, and more secure. For instance, index_source.php could show the source of index.php.

5 minutes ago, msbsurfi said:

A payment has been made. Please check.

The account msbsurfi is being moved from Johnny to Tommy.

18 minutes ago, msbsurfi said:

Is it $2 or $1 for a already existing johnny account? In the upgrade page of dashboard I see $1

Fixed. We changed the price of Tommy from $1 to $2 in June, but sort of left the Johnny upgrades at $1 for a while since Johnny accounts are relatively difficult to get in the first place. You can read more about it here 

8 minutes ago, msbsurfi said:

r...4@gmail.com

Changed.

Wolstech pointed out that the username dmcrac is a VPS, so the wiki I linked won't work for that. What email address would you like the VPS to have?

48 minutes ago, msbsurfi said:

I need a stripe link to pay.

https://buy.stripe.com/6oU7sNcs6207fjP1udco009

48 minutes ago, msbsurfi said:

I also need to change the email address of another account (Username: dmcrac )

https://wiki.helionet.org/FAQ#How_do_I_change_the_contact_email_address_on_my_account?

Why?

2 hours ago, softhauz said:

Please enable WSGI restart access

WSGI control access has been enabled on the domain softhauz.ca. To restart your Django app and load new code changes in simply edit /home/softhauz.ca/httpdocs/softhauz/softhauz/dispatch.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

2 hours ago, softhauz said:

1 month only and disable it afterwards. Am I able to request enabling it again in the future, after it's disabled?

Just let us know when you're ready to turn it off. We generally try to respond to support requests within 24 hours. Also keep in mind that most of your posts above were at 4:00am - 4:30am range my time, so I am basically never awake at that time, and support requests will take longer during those times of the day.