Krydos

DKIM, SPF, and DMARC have been set up for the domain scutoid.top. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Here is your storage usage:

Backups       0 MB
Emails        0 MB
Files    520.49 MB
Trash    479.49 MB
Logs       1.59 MB
PSQL          0 MB
MySQL     48.82 MB
Total   1050.39 MB

When you delete something through the Plesk file manager you may want to check the box to skip the trash. I cleared the trash for you, and you're under the limit again. You should be able to login now, but your websites may continue to show 503 errors for a while until the next Apache restart.

Not sure how I missed that one. Try now.

Installed. You can see the current list of installed modules and their versions for Johnny's Python 3.12 at https://krydos2.heliohost.org/pyinfo/info3.12.py

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Remote access enabled.

host=65.19.154.90
port=5432
user=kelueders_admin
dbname=kelueders_djangodelights
password=<set in Plesk>

6 hours ago, cnorman2000 said:

I would like to cancel the subscription I have made with you

I don't see any subscriptions under this email address. It looks like you have a Tommy account, which is a one-time donation, and then you can use it for however long you want. You could continue to use the same Tommy account for free for the next 20 years without paying us anything else if you wanted to. If you have a subscription under a different email address please let us know, but as far as I can tell there is nothing to cancel.

Thanks in advance.

Your account is still over the 1000 MB limit by 47 MB. Would you like to regain access to your account for free by telling us which files or directories to delete, or would you like to increase your account's storage space at https://heliohost.org/dashboard/storage/ ?

Can you login with the new password now?

Go to https://heliohost.org/password/ and submit the username jimbobdeluxe and the new password you want to use.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Are you the owner of the h...n PayPal account, or who is?

If you send and email to support@heliohost.org from the haydyn email address saying that you allow this other email address to access your account we can add this px128 email to the VPS account.

Have you tried https://heliohost.org/reset/ already?

WSGI control access has been enabled on the domain revokeauth.com. To restart your Flask app and load new code changes in simply edit /home/revokeauth.com/httpdocs/api/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

Are you aware that WSGI control access uses about 260 GB memory per day, and your Morty bill will probably be about $1.91 or more per month?

Installed. You can see the modules and their versions on Morty's Python 3.12 with this link https://krydos3.heliohost.org/pyinfo/info3.12.py

I don't see anything obvious to delete.

Backups       0 MB
Emails    21.04 MB
Files   1816.65 MB
Trash       .01 MB
Logs       9.13 MB
PSQL          0 MB
MySQL    285.84 MB
Total   2132.67 MB

You're 132 MB over your limit.

881M    /home/hostmysiteplease.helioho.st/httpdocs
12K     /home/hostmysiteplease.helioho.st/harlemtechnologies.com
259M    /home/hostmysiteplease.helioho.st/conarim.com
221M    /home/hostmysiteplease.helioho.st/dhamira.co.ke
87M     /home/hostmysiteplease.helioho.st/waa.co.ke
8.0K    /home/hostmysiteplease.helioho.st/nilijua.xyz
24K     /home/hostmysiteplease.helioho.st/private
12K     /home/hostmysiteplease.helioho.st/.composer
109M    /home/hostmysiteplease.helioho.st/yourcompanysolutions.online
8.0K    /home/hostmysiteplease.helioho.st/mwenendo.xyz
263M    /home/hostmysiteplease.helioho.st/mvuke.cloud
4.0K    /home/hostmysiteplease.helioho.st/node
0       /home/hostmysiteplease.helioho.st/wordpress-backups
0       /home/hostmysiteplease.helioho.st/.wp-cli

If you let us know what to delete we can delete it for you to get you back under the limit. You can also regain access to your account instantly without help from an admin if you want to upgrade your storage at https://heliohost.org/dashboard/storage/

Glad your account is still working after the domain shenanigans.

Not sure what you're even asking for.

root@control [~]# dig +short A @ns1.heliohost.org webmail.tenkyuu.dev
64.62.151.106
root@control [~]# dig +short A @ns2.heliohost.org webmail.tenkyuu.dev
64.62.151.106
root@control [~]# dig +short AAAA @ns1.heliohost.org webmail.tenkyuu.dev
2001:470:1:1ee::2009
root@control [~]# dig +short AAAA @ns2.heliohost.org webmail.tenkyuu.dev
2001:470:1:1ee::2009
root@control [~]# dig +short A @ns1.heliohost.org webmail.bochard.net
64.62.151.106
root@control [~]# dig +short A @ns2.heliohost.org webmail.bochard.net
64.62.151.106
root@control [~]# dig +short AAAA @ns1.heliohost.org webmail.bochard.net
2001:470:1:1ee::2009
root@control [~]# dig +short AAAA @ns2.heliohost.org webmail.bochard.net
2001:470:1:1ee::2009

The DNS looks fine to me. Did you enable webmail in the mail settings?

We were discussing this in the admin channel and our policy is when people decide they want to swap their main domain and an addon domain, like you just did, we will be requiring them to reset their account and start over entirely because we've done like 15 of these addon domain to main domain swaps now and every single one of them have broken the account in some irreparable way and the result is they end up needing to do a reset anyways. Looks like you broke your account by doing this as well. We usually try to talk people out of it because it's so much work for something that ultimately doesn't matter at all which domain is main and which domain is the addon.

DKIM, SPF, and DMARC have been set up for the domain appuris.com. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

The hourly sending limit of the email address that tried to exceed the 10 per hour limit has been increased to 50 emails per hour. The default limit of 50 emails per day remains the same for now. If you try to send more than 50 emails per day email sending privileges will be removed. This is the default limit, and since you didn't really answer question 1 (or any of the questions really) I assume the default limit is fine, and it's only the hourly limit that you need raised.

A second IPv4 would cost $2 per month. It looks like you're paying $5 per month now so that would bring the total to $7 per month.

10 hours ago, Unknown025 said:

I believe that additional IP addresses cost an additional $1 each

We would lose money if we sold IPv4 for less than we pay for them.

On 7/2/2025 at 11:45 AM, dispater6 said:

Please get back to me through my email, mzking900@gmail.com

If you click the follow button in the top right corner you will get email notifications when there are replies to this forum thread. You can also email support@heliohost.org if you want our replies to go to your email.