Krydos
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Posts posted by Krydos
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Like our autoreply already said "Please be aware that our system rejects binary attachments. If you are submitting a screenshot or attachment please post a link to the file instead of attaching it to the email."
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I emailed a link for you to download the newest backup. It contains your files from 2026-05-08 when the server was powered off, and two binary database files. The database files are .frm and .ibd. It should be possible to extract the data from them. I have googled it and found several different methods of recovering the data out of binary files like this. Let us know if you're able to extract your data and the method you used so we can provide this information to other people who have the same issue.
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I was wondering why that Morty invite wasn't being used. I deleted it and applied the $6 credit to your existing Morty account.
Your current balance is $-0.1523 plus $5 plus $1 bonus brings your new total to $5.8477. Based on your load for the last 30 days your new estimated expiration date is 2026-11-30. If your load increases and you have some overages this could run out sooner though. We'll email you occasionally to let you know how your balance is being used. Thanks for increasing your Morty balance.
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1. heliohost.org subdomains were retired in 2020 https://helionet.org/index/topic/41483-introducing-heliohostus/
2. Please provide the following information about your missing database:
A. Database name.
B. At least 5+ if not all of the tables names.
C. Some unique data string that might be in the database. -
It might be username aspaixao00.
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I checked your VPS120 and it is already powered on. After you pay for an expired VPS it should power itself on automatically so you don't need to urgently contact us, but if something goes wrong and it doesn't power itself back on within 30 minutes or so you could let us know. Once we receive the support request we will try to get a response to you within 24 hours.
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Ok, now that the wiki is accessible go to https://wiki.helionet.org/PHP#PHP_Configuration_Limits and there are 5 pieces of information listed. Please provide us with the answers to those 5 points so we can increase the memory for you.
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You can find the answers to your questions in our recent news posts such as https://helionet.org/index/topic/67995-johnny-upgrade/ and https://helionet.org/index/topic/67733-when-it-rains-it-pours/
Let us know if you have any additional questions after reading the links.
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You've logged in from quite a few different IP addresses, but one of them from 19 hours ago was blocked in the wiki which would result in 403 errors. I unblocked that IP address. Are you able to access https://wiki.helionet.org now?
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What is your IP address? There were so many bots attacking our wiki that we had to block a ton of IP addresses. If you let us know your IP address we can unblock you.
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Does it work now?
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Yep, Morty never has 502 errors because there are far fewer domains on that server, and it only takes Apache 10 seconds or so to restart. Morty also uses graceful restarts so the old Apache threads continue serving requests while the new Apache threads load up the configuration. On the free hosting plans we use hard Apache restarts which shows 502 errors for a minute or two every time Apache is restarted. You can read more about 502 errors with this link if you want to https://wiki.helionet.org/502_Bad_Gateway
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Sorry for the delay. I've been travelling the last few weeks, and somehow managed to miss this one. The requested DNS record has been added. In the future, if you don't receive a reply within 24 hours we encourage users to bump their support requests to make sure we don't miss it.
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Since there was no request for the March 23rd backup I'm going to mark this as solved and lock it. If you're still missing any data please use this link to open a new support request. https://helionet.org/index/forum/45-customer-service/?do=add
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On VPS you can create as many users as you want. Here is a guide I found that should work to add more users to your VPS if you wish. https://www.strongdm.com/blog/create-users-in-linux-with-useradd-command
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Which host are you using?
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3 hours ago, thirugns said:
https://thirugns.helioho.st/blog/ still shows 503 error.
It's working for me.
3 hours ago, thirugns said:The other blog https://blog.thirugns.helioho.st/ show the landing/index page, but when i click any post it also lands on 503.
This one seems to be working fine too.
3 hours ago, thirugns said:Also the sites have become very slow after the migration.
You failed to pay your Morty bill so you were moved to a free hosting server. If you want a fast server you should upgrade back to Morty.
The free hosting servers are much slower than the production Morty plan. We don't recommend running Wordpress on the free hosting because it is very bloated, slow, and causes a lot of load. It's pretty common for people to get suspended for high load running 1 Wordpress site on the free hosting, and you're running 2 Wordpress sites. The 500, 502, 503, and even 504 errors are because the free hosting is very overcrowded and not intended to run such bloated software as Wordpress.
Here are some options for you to consider:
- FREE: Switch to some other software other than Wordpress. Pretty much any other software will run faster with less errors.
- FREE: The free hosting server you're on is scheduled to be upgraded in the next month or two anyways, because it is very old and starting to fall apart. If you want to wait for a bit it may get better.
- FREE: We also have a free hosting server called Johnny that we could move you to. Since Johnny was just rebuilt a few weeks ago, and is very empty still it will be faster than the older, more crowded Tommy you're on now.
- RECOMMENDED $1 per month: Upgrade back to Morty at https://heliohost.org/dashboard/move/ You've had quite a few issues since you refused to renew your Morty plan, so going back to Morty would fix all of that. This plan has variable billing if you go over 200 GB memory or 10k CPU in a day.
- $4 per month: We also have VPS plans that run Wordpress well starting at $4 per month https://heliohost.org/vps/subscription/?mem=1&cpu=2&hdd=50&os=ubuntu24 The advantages of a VPS is you have the whole server to yourself so other people can't slow you down, and you have root SSH access.
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The backup you downloaded is a full backup from 2024-07-25. I have removed the old backup and added a partial backup from 2026-05-09 when the Johnny server was powered off. To download the new backup just go to https://heliohost.org/backup and request a new link. After downloading the new backup let us know if you're still missing anything.
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Invoice sent.
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21 hours ago, funslemmens said:
My account was moved to the new server, so I would like to request remote access to a postgreSQL database.
Remote PostgreSQL is transferred to the new server when your account moves so you don't need to request it again. I just checked and it's already set up. Most likely you didn't read the email you received when your account finished being moved that said if you use remote database connections you may need to update your host to the new IP address that your account is on.
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On 6/1/2026 at 5:53 PM, wolstech said:
please note that once you change it in Plesk it can take several hours before the dashboard reflects the change
This person had a VPS, not a Plesk account. I'm not sure where they changed their email address. Maybe on the forum? VPS don't automatically update their email address from the forum if you change the forum email address. This person has already deleted their VPS for some reason though so I guess we'll just mark it as solved.
@thywickedone If you deleted your VPS because you can't change your email address, we can change the email address and rebuild it for you. For VPS by default we just set the email address to whatever your PayPal account is using.
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4 hours ago, netvve said:
the maximum e-mail size on Morty2 has been set to 25Mb
Morty2 now has a 25 MB email size limit.
4 hours ago, netvve said:Can you please send me (by e-mail) a donation receipt (specifically for tax purposes)?
Payments for services from a non-profit are not tax deductible. Here is some information I found:
QuoteNo, payments made to a non-profit in exchange for goods or services are generally not tax-deductible. The IRS considers these to be transactions, not charitable donations. Payments for Services: If you pay for an item, a consultation, event tickets, or admission, you are receiving a service of equal value. Because you received fair market value in return, you cannot claim a deduction.
I understand that to mean that Morty payments and VPS payments are not tax deductible.
Tommy accounts are different though. We consider Tommy to be free hosting just like Johnny is free hosting. The minimum donations amount of $2 is just a way for us to sort free hosting users into a donor only free server and a non-donor free server. The $2 donation for Tommy is a one-time transaction, and there is no monthly cost so it's not a service.
QuoteTrue Donations: A deductible donation is a voluntary transfer of money or property where you expect absolutely nothing of value in return. Yes, you can claim a tax deduction for a donation where you receive a thank you gift, but only for the portion that exceeds the fair market value of the gift you received. This is known by the IRS as a "quid pro quo" contribution. If you donate $100 to a charity and receive a thank-you gift (like a tote bag, a calendar, or a meal) worth $25, you can only deduct $75.
Since Tommy is exactly the same as Johnny we claim the fair market value of a Tommy account to be $0 so you can claim the whole donation on your taxes.
TLDR: We can issue an invoice for your Morty account, but I suspect you can't claim it as a deduction on your taxes.
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We made a news post about Johnny which you can read at https://helionet.org/index/topic/67733-when-it-rains-it-pours/ We also emailed you several times about it. Once Johnny was finished being rebuilt we made another news post which you can read at https://helionet.org/index/topic/67995-johnny-upgrade/
After reading the links provided above and your emails, which answer all of your questions, let us know if you still have any other questions.
[Inactive] Johnny database record missing
in Escalated Requests
Posted
Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.