Krydos

I have created a full backup, and reset your account. If you need any of your files from before the reset you can download them from https://heliohost.org/backup The instructions for extracting the backup can be found at https://wiki.helionet.org/Account_Backups In a few minutes you'll receive an email with a link to take the next step in the reset process. I recommend setting your .love domain as your main domain after the reset. You will still have your 7000 MB storage space after the reset. Let us know if you need help with anything else.

Here is your storage space usage

Backups       0 MB
Emails   185.14 MB
Files   6029.23 MB
Trash         0 MB
Logs     126.69 MB
PSQL       8.98 MB
MariaDB     .33 MB
Total   6350.37 MB

And here is a more detailed look at the files category

1.5M    /home/sunamong.heliohost.org/public_html
72K     /home/sunamong.heliohost.org/error_docs
80M     /home/sunamong.heliohost.org/themiracle.love
1.5M    /home/sunamong.heliohost.org/.composer
4.0K    /home/sunamong.heliohost.org/.config
8.0K    /home/sunamong.heliohost.org/.phpenv
120K    /home/sunamong.heliohost.org/.rbenv
12K     /home/sunamong.heliohost.org/.ssh
0       /home/sunamong.heliohost.org/cache
16K     /home/sunamong.heliohost.org/etc
0       /home/sunamong.heliohost.org/httpdocs
32K     /home/sunamong.heliohost.org/includes
0       /home/sunamong.heliohost.org/perl5
8.0K    /home/sunamong.heliohost.org/private
0       /home/sunamong.heliohost.org/public_ftp
100K    /home/sunamong.heliohost.org/ssl
7.1M    /home/sunamong.heliohost.org/tmp
19M     /home/sunamong.heliohost.org/git
24K     /home/sunamong.heliohost.org/.nodenv
2.3G    /home/sunamong.heliohost.org/love
3.5G    /home/sunamong.heliohost.org/.npm
68M     /home/sunamong.heliohost.org/.cache
0       /home/sunamong.heliohost.org/var
30M     /home/sunamong.heliohost.org/usr
0       /home/sunamong.heliohost.org/dev
0       /home/sunamong.heliohost.org/.vscode

3.5 GB of node modules in .npm. Want me to delete that for you? I also noticed that your account is a cPanel transfer account. These old transfer accounts tend to have a lot of issues and strange bugs, so we recommend doing a reset on them anyways. This will also reset your storage back to 0 MB used.

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account:

1. You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost.
2. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you.
3. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

Glad you got it working. Let us know if you need help with anything else.

Your DNS records are wrong. You received this email 7 hours ago which you ignored

You're welcome to use external DNS, but if you do we can't change the A and AAAA records for you. If you use ns1.heliohost.org and ns2.heliohost.org we can update your DNS records for you when you move between servers which results in zero downtime, but since you're using external DNS you have to manually update the DNS records as the email instructed you to. Failure to change the DNS records results in a 503 from Tommy for a few hours, and then a queued page after that.

2 GB memory, 2 CPUs, and 50 GB storage is $7.00 per month, or $37.80 per 6 months with the 10% discount. Here is a link you can use to pay for your VPS. https://heliohost.org/vps/pay/?code=VIKPr17yUsIKJ52w

Your new payment has been linked to your VPS and it has been powered back on. If you're having issues making a payment just tell us that and we can keep your VPS powered on for some extra time. If you ignore our emails and don't say anything to us we assume you've abandoned your VPS and just power it off to save server resources for paying customers.

Installed. You can see the current list of installed modules and their versions for Morty's Python 3.12 at https://krydos3.heliohost.org/pyinfo/info3.12.py

1 hour ago, jhromany said:

I have removed files and I’m now under the quota.

The quota includes the trash, and since you didn't clear the trash you're still over the limit.

Backups       0 MB
Emails        0 MB
Files     12.94 MB
Trash    970.56 MB
Logs       4.90 MB
PSQL          0 MB
MariaDB   69.16 MB
Total   1057.56 MB

When you delete a file, if you don't check this box

the file still takes up space on your account. You can also just occasionally go to /home/sisintex.heliohost.us/.trash and delete everything inside there before you exceed your limit. If you like having 970+ MB of junk sitting in the trash another option is you can use the link MoneyBroz posted to increase your storage.

11 hours ago, lostandfound said:

Because of this bug, remote MySQL access is not actually enabled, and my backend on Railway still receives connection errors.

Could you please manually whitelist % for my database user?

It looks like remote MariaDB is already enabled.

MariaDB [(none)]> select user, host from mysql.user where user like 'lostandfound_%';
+-------------------+------+
| User              | Host |
+-------------------+------+
| lostandfound_user | %    |
+-------------------+------+
1 row in set (0.048 sec)

22 minutes ago, wolstech said:

Maybe a Plesk bug?

I can try updating Plesk. I believe we're an update or two behind.

It looks like PayPal attempted to bill you on 2025-11-25 and failed. PayPal will automatically try billing you again on 2025-11-30. There is no way for us to force PayPal to attempt to bill again before then. If the payment fails again on 2025-11-30 we will email you.

Set.

# dig +noall +answer -x 64.71.156.101
101.156.71.64.in-addr.arpa. 21539 IN    CNAME   101.subnet96.156.71.64.in-addr.arpa.
101.subnet96.156.71.64.in-addr.arpa. 14339 IN PTR fatehsystems.com.
# dig +noall +answer -x 2001:470:1:1ee::21
1.2.0.0.0.0.0.0.0.0.0.0.0.0.0.0.e.e.1.0.1.0.0.0.0.7.4.0.1.0.0.2.ip6.arpa. 14400 IN PTR fatehsystems.com.

I created a new Stripe subscription for $41.85 every 6 months for 2 GB memory, 2 CPUs, and 125 GB storage. Since your current subscription for $37.80 wasn't going to expire until 2026-03-23 that means at the higher upgraded rate you had enough credit left from the previous billing to last about 106 days. I canceled the $37.80 subscription for you, and created a new subscription for $41.85 with 106 days of free trial using the same billing method you were using before. You should be billed automatically for $41.85 on 2026-03-12 to the Visa card ending with 5064. If the payment fails to go through we will email you to let you know. MoneyBroz is doing the storage space upgrade now which requires a reboot and a short downtime. He will update this thread once that process is finished.

In that case we recommend adding the new domain as an addon domain (not an alias) and then you can use .htaccess to redirect all the traffic from journalpulse.heliohost.us to synapsejournals.dedyn.io. I set the new domain as your main domain, and the heliohost.us subdomain as an addon. I also put an .htaccess file on the journalpulse.heliohost.us with these contents:

RewriteEngine on
RewriteCond %{HTTP_HOST} ^journalpulse.heliohost.us [NC,OR]
RewriteCond %{HTTP_HOST} ^www.journalpulse.heliohost.us [NC]
RewriteRule ^(.*)$ https://synapsejournals.dedyn.io/$1 [R=301,L,NC]

This should redirect everything to the new domain with a permanent redirect which means search engines and browsers should update their links. This .htaccess should preserve the path and filename so if someone goes to journalpulse.heliohost.us/path1/file2 it should send them to synapsejournals.dedyn.io/path1/file2, but if you're having any issues feel free to customize the .htaccess as you need. Eventually if you stop seeing any traffic to the heliohost.us subdomain in your web statistics let us know and we can remove the domain entirely to save server resources. Let us know if you need help with anything else.

The rebuild has been started and you'll get an email in a bit when it finishes. Your next free rebuild will be available on 2025-12-25.

Are you planning on redirecting all traffic from journalpulse.heliohost.us to synapsejournals.dedyn.io, or is there a reason you need to keep using both domains?

Installed. You can see the current list of installed modules and their versions for Johnny's Python 3.12 at https://krydos2.heliohost.org/pyinfo/info3.12.py

No problem. Let us know if you need help with anything else.

You had several backups taking up a total of about 741 MB of space. I deleted those for you. If you have some scheduled backups you may want to disable those, or script them so they send the backup somewhere external because any undeleted backups count towards your 1000 MB limit. If 1000 MB isn't enough you can increase the storage space yourself with the link MoneyBroz posted. Are you able to login now?

Glad it's working for you. Let us know if you need help with anything else.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Does it work now?

Your email sending limit has been increased.

33 minutes ago, msbsurfi said:

3. As there is no promotional email sent, I think they do not need to unsubscribe. All the mails will be verifications or some events triggered by them in the website. (Transaction info etc). If they want to unsubscribe, they are to stop using the system. I can delete accounts on request.

4. No

5. No (But I will monitor any abuse)

6. No

Once you fix these you can have your limit increased. 4 and 5 take like 30 seconds. 6 can just be a link to your website with instructions to contact you or a link to delete their account, which doesn't take much effort either. Likewise on 3 you should probably provide some automated way for them to delete their account, or at least instructions on how to contact you to have you manually delete their account.

Do you still need this database?