Krydos

5 hours ago, wolstech said:

Remote database access doesn't follow you when the account moves servers.

This has actually been updated and remote PostgreSQL access does get transferred to the new server now.

6 hours ago, victord said:

I received a message indicating that I cant connect.

Most likely you didn't read the second email that says the new IP address that you have been moved to, and you're still trying to connect to the old IP. You need to use this IP now:

host=65.19.154.93
port=5432
user=victord1_mund_dev_user_2
dbname=victord1_mund_dev
password=<set in Plesk>

DKIM, SPF, and DMARC have been set up for the domain aftershannon.com. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Just a reminder that you have 5 days left to get a new payment set up.

Johnny isn't rebuilt yet, so of course you can't login.

It looks like your account is under the storage limit now and is active. I'm going to mark this solved. Let us know if you need help with anything else.

Ok, I added the database to your backup at https://heliohost.org/backup Please be aware that the database is in .frm and .ibd files which are binary, not .sql file which would be text. You will need to do some database recovery to get the data out of there. I've googled it and it seems like there are a lot of different methods to do this. If you succeed at extracting the data from the binary files we would appreciate it if you shared the method you used so we can instruct other people to do the same.

There are two databases where messages is the only table. Can you narrow it down any further?

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/

Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered.

If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.

Remote access enabled. There was no PostgreSQL user named victord1_mund_dev_user so I assume you meant victord1_mund_dev_user_2 which does exist.

host=65.19.154.94
port=5432
user=victord1_mund_dev_user_2
dbname=victord1_mund_dev
password=<set in Plesk>

DNS records set.

Thanks for letting us know that VPS password resets were not working. Try resetting your VPS password at https://heliohost.org/reset now. Let us know if you still have issues.

Since Morty is using MariaDB 11.8 you created some databases with collation that doesn't exist in Tommy's MariaDB 10.5. After converting the collation of those tables to something that the older database understands the move seems to have succeeded now.

DKIM, SPF, and DMARC have been set up for the domain kittforhire.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Reverse DNS for VPS72 has been set to altair.helioho.st.

Remote access enabled.

host=65.19.154.90
port=5432
user=kkaviani_admin
dbname=kkaviani_poems
password=<set in Plesk>

Remote access enabled.

host=65.19.154.90
port=5432
user=mirmil_birdz_admin
dbname=mirmil_birdz
password=<set in Plesk>

I don't see any running process listening on port 3000. Are you sure it's running?

Are you asking for WSGI restart access? https://wiki.helionet.org/Flask#Request_WSGI_Control_Access

The domain altair.helioho.st has been created and is pointing to VPS72.

So, the only table in the database had the name messages, and there were no other tables?

16 hours ago, talesaz said:

could you please confirm if the WSGI restart/reload control is enabled for this specific domain?

Yes, it is.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/

Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered.

If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.

What port is the websocket listening on?

2 hours ago, ksuresh said:

my account was just migrated to the new server and my Python modules were not transferred

This is why we emailed you on April 27th to let you know that the modules wouldn't be transferred, and you would need to request them again. We advised you to request them in advance so there would be no downtime when you were moved 2 weeks later. A few people actually read that email, requested the modules in advance, and had a much smoother upgrade experience.

Installed. https://morty2-info.heliohost.org/pyinfo/info3.14.py

TabError: inconsistent use of tabs and spaces in indentation File "/home/talesaz.heliohost.us/atenahub.app.br/config.py", line 7