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Krydos

Chief Executive Officer
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Posts posted by Krydos

  1. The August estimate was based on your current load average over the previous 30 days which at the time was about $1.00 per month. If you start having overages you get billed more per day. On 2026-05-02 you added a bunch of cronjobs that ran really frequently and were causing you to have overages every day. 

    +----------+--------+
    | username | bill   |
    +----------+--------+
    | costacja | 0.4386 |
    | costacja | 0.3904 |
    | costacja | 0.3625 |
    | costacja | 0.3495 |
    | costacja | 0.3243 |
    | costacja | 0.3127 |
    | costacja | 0.3113 |
    | costacja | 0.3060 |
    | costacja | 0.3051 |
    | costacja | 0.3242 |
    | costacja | 0.3387 |
    | costacja | 0.3272 |
    | costacja | 0.3485 |
    | costacja | 0.3823 |
    | costacja | 0.2885 |
    +----------+--------+

     

    29 minutes ago, costacja said:

    What can I do?

    You can move back to Morty if you want at https://heliohost.org/dashboard/move/

  2. I have canceled the account move, and you'll stay on Morty. Your current balance is $-0.6665 plus $5 plus $1 bonus brings your new total to $5.3335. Based on your load for the last 30 days your new estimated expiration date is 2026-12-14. If your load increases this could run out sooner though. We'll email you occasionally to let you know how your balance is being used. Thanks for increasing your Morty balance.

  3. Since rvan.net is your main domain you'll need to do a reset to remove it. A reset deletes all your files and restores your account to the default empty state, and allows you to set a new main domain. We recommend making sure you have a backup of everything you need prior to starting the reset. Let us know if you're ready to do the reset or if you have any questions.

  4. I have started your reset, and in a few minutes you should receive an email from no-reply@heliohost.org (not this email from support@heliohost.org) with a link. Click the link in that reset email to take the next step in the reset process. If you want any of your files form before the reset I made a full backup which you can download from https://heliohost.org/backup if needed.

  5. I have started your reset, and in a few minutes you should receive an email from no-reply@heliohost.org (not this email from support@heliohost.org) with a link. Click the link in that reset email to take the next step in the reset process. If you need any of your files form before the reset I made a full backup which you can download from https://heliohost.org/backup if needed. During the reset process your DNS records should get recreated as well, but let us know if you're still having DNS issues after the reset is complete.

  6. Your current balance was $1.0443 plus $10.00 plus $2.00 bonus brings your new total to $13.0443. Based on your load from the last 30 days your new estimated expiration date is 2027-07-30, but if your load increases it could run out sooner. We will email you occasionally to let you know how your balance is being used. Thanks for increasing your Morty balance.

  7. We've temporarily closed our automated VPS signups to make some upgrades to our billing system. In the meantime we can still build VPS manually. If you're interested in signing up for a VPS please select the plan you want from https://heliohost.org/vps and submit your email address. After your VPS request is submitted post at https://helionet.org or chat with us at https://heliohost.org/chat and we can manually email you an invite link to get your VPS set up. We hope to get the automated VPS builds without needing to contact support soon. Let us know if you have any questions.

  8. Oh sorry, I somehow missed the "no Hestia" part. There was a problem with the VPS task processor, but it has been resolved now. It looks like your VPS finished building WITHOUT Hestia about 15 minutes ago. Are you able to login now?

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