Krydos

I checked your VPS120 and it is already powered on. After you pay for an expired VPS it should power itself on automatically so you don't need to urgently contact us, but if something goes wrong and it doesn't power itself back on within 30 minutes or so you could let us know. Once we receive the support request we will try to get a response to you within 24 hours.

Does it work now?

Yep, Morty never has 502 errors because there are far fewer domains on that server, and it only takes Apache 10 seconds or so to restart. Morty also uses graceful restarts so the old Apache threads continue serving requests while the new Apache threads load up the configuration. On the free hosting plans we use hard Apache restarts which shows 502 errors for a minute or two every time Apache is restarted. You can read more about 502 errors with this link if you want to https://wiki.helionet.org/502_Bad_Gateway

Sorry for the delay. I've been travelling the last few weeks, and somehow managed to miss this one. The requested DNS record has been added. In the future, if you don't receive a reply within 24 hours we encourage users to bump their support requests to make sure we don't miss it.

Since there was no request for the March 23rd backup I'm going to mark this as solved and lock it. If you're still missing any data please use this link to open a new support request. https://helionet.org/index/forum/45-customer-service/?do=add

Which host are you using?

3 hours ago, thirugns said:

https://thirugns.helioho.st/blog/ still shows 503 error.

It's working for me.

3 hours ago, thirugns said:

The other blog https://blog.thirugns.helioho.st/ show  the landing/index page, but when i click any post it also lands on 503.

This one seems to be working fine too.

3 hours ago, thirugns said:

Also the sites have become very  slow after  the migration.

You failed to pay your Morty bill so you were moved to a free hosting server. If you want a fast server you should upgrade back to Morty.

The free hosting servers are much slower than the production Morty plan. We don't recommend running Wordpress on the free hosting because it is very bloated, slow, and causes a lot of load. It's pretty common for people to get suspended for high load running 1 Wordpress site on the free hosting, and you're running 2 Wordpress sites. The 500, 502, 503, and even 504 errors are because the free hosting is very overcrowded and not intended to run such bloated software as Wordpress.

Here are some options for you to consider:

1. FREE: Switch to some other software other than Wordpress. Pretty much any other software will run faster with less errors.
2. FREE: The free hosting server you're on is scheduled to be upgraded in the next month or two anyways, because it is very old and starting to fall apart. If you want to wait for a bit it may get better.
3. FREE: We also have a free hosting server called Johnny that we could move you to. Since Johnny was just rebuilt a few weeks ago, and is very empty still it will be faster than the older, more crowded Tommy you're on now.
4. RECOMMENDED $1 per month: Upgrade back to Morty at https://heliohost.org/dashboard/move/ You've had quite a few issues since you refused to renew your Morty plan, so going back to Morty would fix all of that. This plan has variable billing if you go over 200 GB memory or 10k CPU in a day.
5. $4 per month: We also have VPS plans that run Wordpress well starting at $4 per month https://heliohost.org/vps/subscription/?mem=1&cpu=2&hdd=50&os=ubuntu24 The advantages of a VPS is you have the whole server to yourself so other people can't slow you down, and you have root SSH access.

The backup you downloaded is a full backup from 2024-07-25. I have removed the old backup and added a partial backup from 2026-05-09 when the Johnny server was powered off. To download the new backup just go to https://heliohost.org/backup and request a new link. After downloading the new backup let us know if you're still missing anything.

21 hours ago, funslemmens said:

My account was moved to the new server, so I would like to request remote access to a postgreSQL database.

Remote PostgreSQL is transferred to the new server when your account moves so you don't need to request it again. I just checked and it's already set up. Most likely you didn't read the email you received when your account finished being moved that said if you use remote database connections you may need to update your host to the new IP address that your account is on.

On 6/1/2026 at 5:53 PM, wolstech said:

please note that once you change it in Plesk it can take several hours before the dashboard reflects the change

This person had a VPS, not a Plesk account. I'm not sure where they changed their email address. Maybe on the forum? VPS don't automatically update their email address from the forum if you change the forum email address. This person has already deleted their VPS for some reason though so I guess we'll just mark it as solved.

@thywickedone If you deleted your VPS because you can't change your email address, we can change the email address and rebuild it for you. For VPS by default we just set the email address to whatever your PayPal account is using.

Installed. You can see the current list of modules and their versions for Morty's Python 3.14 at https://morty2-info.heliohost.org/pyinfo/info3.14.py

Yes, if you need more domains added to your account you can follow these steps

1. Click this link https://helionet.org/index/forum/45-customer-service/?do=add to start a new support request.
2. Provide your username.
3. Provide the domain you want added.

It looks like you deleted your account for the reason "performance issues". Tommy is quite slow right now due to being overdue for a rebuild. We're going to be upgrading Tommy in the next month or so which should improve the performance quite a bit. Even after the rebuild Tommy will still be more crowded and slower than our Morty plan though. If you'd like to try Morty for a bit to see if that fixes your issues with performance let us know.

4 hours ago, kitty said:

SPF, DKIM, and DMARC for my domain dark.helioho.st

DKIM, SPF, and DMARC have been set up for the domain dark.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

3 hours ago, wolstech said:

I suspect the DKIM setup tool on our side may not be capable of setting this up on Johnny domains

You suspect correctly. It supports Johnny domains now.

Remote access enabled.

host=65.19.154.90
port=5432
user=dvdbrugnoli_RestaurantManagerADMIN
dbname=dvdbrugnoli_RM
password=<set in Plesk>

20 hours ago, zaisty said:

45.156.84.85

That's not one of our IPs, so you'd have to contact whoever owns that IP address to have reverse DNS set up.

We can create an A record on bladerunner.top pointed to 45.156.84.85 though. Of course you can also use external DNS and create the A record yourself too. Let us know if you'd like more information on how to set up external DNS so you can add and remove DNS records yourself, or if you'd rather we create the A record for you.

6 hours ago, wolstech said:

Datetime, json, and OS are built-in I believe.

Correct.

6 hours ago, wolstech said:

Escalating to have the others installed: sqlite3

SQLite3 is actually built into every Python 3.14 by default too, but we recommend using MariaDB or PostgreSQL because they're easier to get working, and better performance.

6 hours ago, wolstech said:

Beautifulsoup

This module is really ancient and doesn't even work with Python 3.0. For Python 3.14 I installed Beautifulsoup4 instead.

You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

On 5/23/2026 at 3:34 PM, romerojhh said:

I could not find the database backup there... I am wondering if anyone could help me with this?

Please provide the following information:

1. Database name
2. 5-10 table names from the database
3. Any unique string of data that may be in the database

It looks like yesod already figured it out, but for anyone who doesn't already know you can manage your PayPal subscriptions at https://www.paypal.com/myaccount/autopay/ If you cancel it through there it won't automatically try to bill you anymore, but your VPS will stay active until your payment runs out. We have had quite a few people ask for pay-as-you-go billing for VPS so you can just pay with one-time payments instead of setting up a subscription. This is something we will implement eventually, but like most things there is no exact ETA for it.

Did you download your backup from https://heliohost.org/backup ?

DKIM, SPF, and DMARC have been set up for the domain pinahouse.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Installed. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Sounds good. Let us know if you need help with anything else.

Are they gone now? Tommy has been grumpy the last few days because he was scheduled to be upgraded next, and Johnny cut in line. I've had to kill stuck tasks for 3 different people in just the last few days.

Installed. You can see the current list of modules and their versions for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py