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Krydos

Chief Executive Officer
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Posts posted by Krydos

    [HH#907059] Re: Tommy Upgrade

    in Email Support

    Posted

    Thanks for the feedback. If you don't want to receive emails from us you can unsubscribe at https://heliohost.org/unsubscribe/ or you can simply delete your account at https://heliohost.org/dashboard/delete/

    Keep in mind if you unsubscribe you will no longer receive reminders to login, notifications of when your account goes inactive, you won't be able to email support anymore, you won't be able to reset your password, you won't be notified when you get moved to another server, you won't be notified if your IP address changed, or emails like this one about server upgrades. The only emails you'll receive if you unsubscribe are the terms of service change emails, which we're required by law to deliver, but deleting your account will stop the terms of service emails too.

    [Solved] please unsuspend my account

    in Escalated Requests

    Posted

    99% of the CPU usage is from systemd which primarily comes from cron jobs and SFTP. If you missed the news post and the email from yesterday, we have a new server named Tommy2 that we're going to be moving everyone to. That should solve the 502 and 504 errors. Are you interested in moving over to the new server now or do you want to wait a bit?

    Tommy Upgrade

    in News

    Posted

    Tommy is getting upgraded! Johnny may have thrown a tantrum and demanded to jump ahead of his place in line, but our exclusive donor server hasn't been forgotten, and is finally going to get even faster and even more up-to-date.

    We will be starting a major upgrade soon, and wanted to let you know what to expect.

    What is changing:

    • PHP: All of the versions of PHP currently available on Tommy will still be available after the upgrade.
    • Node.js: We are adding versions 26 and 25. All other versions of Node.js currently available on Tommy will remain available after the upgrade.
    • Python: We are adding version 3.14. Version 3.9 will remain the same. Version 3.12 will be removed.
    • Django: We are adding version 6.0.7 running on Python 3.14. We are removing version 6.0.3 running on Python 3.12.
    • Flask: We are adding version 3.1.3 running on Python 3.14. We are removing version 3.0.3 running on Python 3.12.
    • MariaDB: We are adding version 12.3. We are removing version 10.5.
    • PostgreSQL: We are adding version 18.4. We are removing version 13.23.

    Unfortunately, we don't have a way of tracking which accounts are using which Python modules right now. So if you're using any modules, please take a look at https://tommy2-info.heliohost.org/pyinfo/info3.14.py as soon as possible, and request any modules that you'll need that aren't already available. In the future, we plan to add a system for tracking which modules each account needs, allowing us to pre-install them before an account is moved. For now, you will need to re-request them. You can use this link https://helionet.org/index/forum/45-customer-service/?do=add to let us know if any modules you need are missing.

    Another thing to keep in mind during an upgrade like this is that your IP address will be changing. If you use our nameservers, ns1.heliohost.org and ns2.heliohost.org, your DNS records will be updated to the new values for you. If you use external DNS, such as Cloudflare, you'll need to manually update your DNS records yourself. You will receive an email with the correct values when it's time to change them. If you don't want downtime due to incorrect DNS records, you could temporarily use our DNS until you're moved, and then go back to the external DNS afterwards.

    You will receive an email when your account begins its migration to the new hardware, and a second email when the move has completed. We are taking volunteers to be the first ones to experience the upgraded speed and features, so if you're ready to move, let us know. If you need a little more time to make sure your website is ready for the upgrade, let us know, and we can move you to the end of the list too. If we don't hear from your we will assume you're ready to move now.

    Let us know if you have any questions.

    [Solved] Need help investigation on download speedof file from vps to pc

    in Escalated Requests

    Posted

    I tested the download speed of your VPS. 

    sftp> ls -lh
-rw-r--r--    ? 0        0            3.5G Jul 24 17:21 largefile.bin
sftp> get largefile.bin
Fetching /root/tmp/largefile.bin to largefile.bin
largefile.bin                                 100% 3600MB  58.1MB/s   01:01
sftp>

    It downloaded a 3.6 GB file in 1 minute and 1 second at about 58.1 MB/s. It seems like the VPS is fine and your internet connection is probably the bottleneck.

    [HH#806306] Adding a domain

    in Email Support

    Posted

    We usually recommend people just do a redirect to the preferred domain. So if someone knows about seand.helioho.st already and goes to it they redirected to the fancy new seand.net domain instead with a 301 permanent redirect. This means that search engines and bookmarks, etc that had the old free domain will update their links.

    Is there any reason you need both domains to work and both show the same content or do you have a preferred domain that you would rather have people on?

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