Krydos

Installed. You can see the current list of modules and their versions for Morty's Python 3.14 at https://morty2-info.heliohost.org/pyinfo/info3.14.py

Yes, if you need more domains added to your account you can follow these steps

1. Click this link https://helionet.org/index/forum/45-customer-service/?do=add to start a new support request.
2. Provide your username.
3. Provide the domain you want added.

It looks like you deleted your account for the reason "performance issues". Tommy is quite slow right now due to being overdue for a rebuild. We're going to be upgrading Tommy in the next month or so which should improve the performance quite a bit. Even after the rebuild Tommy will still be more crowded and slower than our Morty plan though. If you'd like to try Morty for a bit to see if that fixes your issues with performance let us know.

4 hours ago, kitty said:

SPF, DKIM, and DMARC for my domain dark.helioho.st

DKIM, SPF, and DMARC have been set up for the domain dark.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

3 hours ago, wolstech said:

I suspect the DKIM setup tool on our side may not be capable of setting this up on Johnny domains

You suspect correctly. It supports Johnny domains now.

Remote access enabled.

host=65.19.154.90
port=5432
user=dvdbrugnoli_RestaurantManagerADMIN
dbname=dvdbrugnoli_RM
password=<set in Plesk>

20 hours ago, zaisty said:

45.156.84.85

That's not one of our IPs, so you'd have to contact whoever owns that IP address to have reverse DNS set up.

We can create an A record on bladerunner.top pointed to 45.156.84.85 though. Of course you can also use external DNS and create the A record yourself too. Let us know if you'd like more information on how to set up external DNS so you can add and remove DNS records yourself, or if you'd rather we create the A record for you.

6 hours ago, wolstech said:

Datetime, json, and OS are built-in I believe.

Correct.

6 hours ago, wolstech said:

Escalating to have the others installed: sqlite3

SQLite3 is actually built into every Python 3.14 by default too, but we recommend using MariaDB or PostgreSQL because they're easier to get working, and better performance.

6 hours ago, wolstech said:

Beautifulsoup

This module is really ancient and doesn't even work with Python 3.0. For Python 3.14 I installed Beautifulsoup4 instead.

You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

On 5/23/2026 at 3:34 PM, romerojhh said:

I could not find the database backup there... I am wondering if anyone could help me with this?

Please provide the following information:

1. Database name
2. 5-10 table names from the database
3. Any unique string of data that may be in the database

It looks like yesod already figured it out, but for anyone who doesn't already know you can manage your PayPal subscriptions at https://www.paypal.com/myaccount/autopay/ If you cancel it through there it won't automatically try to bill you anymore, but your VPS will stay active until your payment runs out. We have had quite a few people ask for pay-as-you-go billing for VPS so you can just pay with one-time payments instead of setting up a subscription. This is something we will implement eventually, but like most things there is no exact ETA for it.

Did you download your backup from https://heliohost.org/backup ?

DKIM, SPF, and DMARC have been set up for the domain pinahouse.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Installed. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Sounds good. Let us know if you need help with anything else.

Are they gone now? Tommy has been grumpy the last few days because he was scheduled to be upgraded next, and Johnny cut in line. I've had to kill stuck tasks for 3 different people in just the last few days.

Installed. You can see the current list of modules and their versions for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Yeah, there is a backup from March 23rd when the account was archived. Let us know if you're missing anything from the May 8th backup, and we can try sending you the March 23rd backup instead.

Request a new download link from https://heliohost.org/backup/ I added the backup from May 8th when Johnny was powered off.

DNS recreated.

Remote access enabled.

host=64.62.151.106
port=5432
user=alexandrepascoal_raptor
dbname=alexandrepascoal_eagleeye
password=<set in Plesk>

Installed. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Go to https://heliohost.org/backup and enter your new live.com email address to download your backup from May 8th when the server was powered off.

2 weeks from May 7th is May 21st. It's now May 24th so your VPS has been powered off. It can still be renewed if you want though. https://heliohost.org/vps/pay/?code=0mUdTg6zUSJFE5QM

DNS records added.

The free plan is now back, and better than ever!

The Johnny rebuild has been completed and free signups will be opening in about 30 minutes. If you don't already have an account you can signup at https://heliohost.org/signup/ We expect signups to fill pretty quickly, so be ready to click as fast as you can.

On May 9th we emailed all of the active Johnny users, and offered them a free trial on Morty to get their websites back online during the rebuild. If you are one of those free users currently on Morty we will be emailing you to ask if you want to stay on Morty or go back to Johnny. If you want to stay on Morty you can use this link https://buy.stripe.com/7sI8wOe4p40y9q0147 to pay $5 which will last about 6 months without overages. If you make a payment let us know so we can make sure it gets applied to your account. If we don't hear back from your we will move you to Johnny automatically in a few days.

If you decided not to accept a free trial, you can recreate your Johnny account by going to https://heliohost.org/status/ and entering your email or username. The website will recreate your account for you on the new Johnny server. The new account will be empty so if you want to restore your previous website you'll need to download your backup from https://heliohost.org/backup/ or use a backup that you made yourself.

Keep in mind that if your backup is missing anything we may still be able to recover it for you. Just let us know what you're missing, and we can take a look.

The new Johnny also has a number of upgrades such as Python 3.14, MariaDB 12.2, PostgreSQL 18.4, etc. If your script isn't working, make sure you're using the correct shebang version. Let us know if you have any questions.

I have added a more recent backup for you. Try downloading your backup from https://heliohost.org/backup/ again.

If you'd like to stay on Morty you can also use Stripe to pay. This link will charge $5 USD which would last about 6 months on Morty as long as you don't have any overages. https://buy.stripe.com/7sI8wOe4p40y9q0147 We can also provide a $10 link which lasts about 1 year or a $19 link which would last about 2 years.