Krydos

Yep, any Plesk employee who visits that site is going to assume it's a commercial business unless you take that stuff off the website or at least put a big "This site is just a demo" or something. We don't want to risk losing our discounted licenses so we're trying to be careful.

Sure, there you go https://gradosretail.helioho.st/

The domain gradosretail.helioho.st has been pointed at your VPS.

We have received the $19 payment for the Morty upgrade. I credited your existing Johnny account with $19 plus $5 bonus for a total of $24 which should last you two years as long as you don't have any overages. We'll email you occasionally to let you know how your balance is being used. Our apologies for requiring this upgrade. Plesk gives us a discount of about $2300 per year for the licenses we use on Johnny and Tommy, but one of their requirements is we can't let any commercial businesses use those plans. It would really be devastating for us to lose that discount. Our yearly operating cost is about $7300 so increasing that by $2300 is a significant increase for us. Thank you for being so understanding and helping support our non-profit mission.

So, all of these services are free?

It looks like the last time you renewed your account was 2026-05-09, so your recent renewal was never submitted. We've sometimes seen people's router or antivirus program block you from submitting the renewal. When that happens the spinner just spins forever, but your router or antivirus has blocked you from actually submitting the renewal. I went ahead and started your account renewing, and it worked perfectly fine for me. The spinner only spun for less than a second, and then the renew started as expected. If this happens again to you in the future try using a different internet connection to bypass the router or try disabling your antivirus. Our website works fine as long as your internet connection doesn't block you.

Also if you frequently have issues renewing your account you could also consider moving to the Morty account at https://heliohost.org/dashboard/move/ The Morty server doesn't have inactivity suspensions, and never have to remember to login if you don't want to.

Alright, the VPS finished building, and you should have received an email with the subject "VPS17 has been created!" that contains the username, IP address, etc for your new VPS. I copied your password from the Tommy account so you should be able to login with the same password as before, but if the password doesn't work for the VPS you can try resetting it at https://heliohost.org/reset/

I also installed java and Tomcat for you and installed SSL. You can see Tomcat running at https://vps17.heliohost.us:8443/manager/html Once you login via SSH to your VPS you'll see a file named tomcat.txt in your home directory that contains the username and password to login to the Tomcat manager.

Since you exchanged the Tommy account for a VPS I went ahead and created a full backup of your Tommy account, which you can download from https://heliohost.org/backup/ and deleted the Tommy account.

Let us know if you need help with anything else.

I've started a VPS building for you, that will support Java/Tomcat. We can exchange your $4 that you paid for 2 Tommy accounts towards the VPS.

I guess OP never responded because they realized all of their requested modules were already installed.

DKIM, SPF, and DMARC have been set up for the domain abraxas.wtf. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Unblocked. Are you able to access the wiki now? https://wiki.helionet.org

Sounds good. Thanks for purchasing the Morty plan. Let us know if you need help with anything else.

It's been a week with no response so I'm going to close this as solved because it seems to me like all of the questions have been answered:

1. Q: Why can't I install Moodle? A: You're on Tommy which doesn't support it. You'll need to re-upgrade to Morty if you want to run Moodle.
2. Q Why am I no longer on Morty? A: You ran out of prepaid balance and ignored our emails.
3. Q: Why did I run out of balance earlier than expected? A: You started a bunch of high load cronjobs which burned through your balance quickly due to overage charges.
4. Q: How can I move back to Morty. A: You can move yourself back to Morty with this link https://heliohost.org/dashboard/move/
5. Q: Why am I not receiving HelioHost emails? A: You'll need to check your spam settings or change your contact email address to something that will deliver our emails to your inbox.

If you have more questions or still need help with anything else please feel free to open a new support ticket with this link https://helionet.org/index/forum/45-customer-service/?do=add

Installed. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

DKIM, SPF, and DMARC have been set up for the domain alk.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

What is the error message when you try to install SSL?

The default document root is /natsu-scripts.fr/ and your main domain is in /httpdocs/ I would argue that putting a domain inside the document root of another domain will cause more interference than the default.

I linked the new Stripe subscription to your VPS, and sent you an invoice. I have also canceled the old PayPal subscription so it won't bill again accidentally. Thanks.

Is there some reason why the default document root won't work for you?

Take a look at the modules that are already installed on Tommy's Python 3.12 and then request only the modules that aren't already present https://krydos1.heliohost.org/pyinfo/info3.12.py

I guess the card isn't working with Stripe either. We'll keep your VPS powered on until July 18th.

We have received the donations of $20 USDT. $10 balance plus $2 bonus has been applied to the account mgunlock, and that account has been started moving to Morty. $10 balance plus $2 bonus has been applied to the account diarykely, and that account has also begun moving to Morty. Thanks for the donation. Let us know if you need help with anything else.

You can send us USDT via the Ethereum network with this address

0x914e6880B148655BeD1f48C060eEf49F688EA762

Does it work now?

DKIM, SPF, and DMARC have been set up for the domain h3x.au. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.