Krydos

Why did you unsubscribe from our emails? Was it a mistake? Why did you expect to get an email after telling us you didn't want to receive any emails anymore?

DKIM, SPF, and DMARC have been set up for all your domains.

3 hours ago, netvve said:

SPF:
“SPF: v=spf1 a mx ip4:65.19.154.93 ip4:65.19.154.94 ip4:64.62.151.106 ip6:2001:470:1:1ee::2009 ip6:2001:470:1:1ee::1011 ip6:2001:470:1:1ee::3004 include:_spf.google.com include:smtp.spf.ziggo.nl ~all”

Can you explain why you need to send emails from Morty (which has been deleted) and Johnny (which your account is no longer on)?

I think this SPF makes more sense:

"v=spf1 ip4:65.19.154.93 ip6:2001:470:1:1ee::1011 include:_spf.google.com include:smtp.spf.ziggo.nl ~all"

What is the correct DKIM value?

DNS recreated.

Pings are working currently. Thanks.

It looks like you're using Porkbun NS for that domain so you'll have to add the DNS records yourself from your Porkbun account.

Does it work now?

Does it work now?

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Like our autoreply already said "Please be aware that our system rejects binary attachments. If you are submitting a screenshot or attachment please post a link to the file instead of attaching it to the email."

I emailed a link for you to download the newest backup. It contains your files from 2026-05-08 when the server was powered off, and two binary database files. The database files are .frm and .ibd. It should be possible to extract the data from them. I have googled it and found several different methods of recovering the data out of binary files like this. Let us know if you're able to extract your data and the method you used so we can provide this information to other people who have the same issue.

I was wondering why that Morty invite wasn't being used. I deleted it and applied the $6 credit to your existing Morty account.

Your current balance is $-0.1523 plus $5 plus $1 bonus brings your new total to $5.8477. Based on your load for the last 30 days your new estimated expiration date is 2026-11-30. If your load increases and you have some overages this could run out sooner though. We'll email you occasionally to let you know how your balance is being used. Thanks for increasing your Morty balance.

1. heliohost.org subdomains were retired in 2020 https://helionet.org/index/topic/41483-introducing-heliohostus/

2. Please provide the following information about your missing database:

A. Database name.
B. At least 5+ if not all of the tables names.
C. Some unique data string that might be in the database.

It might be username aspaixao00.

I checked your VPS120 and it is already powered on. After you pay for an expired VPS it should power itself on automatically so you don't need to urgently contact us, but if something goes wrong and it doesn't power itself back on within 30 minutes or so you could let us know. Once we receive the support request we will try to get a response to you within 24 hours.

Ok, now that the wiki is accessible go to https://wiki.helionet.org/PHP#PHP_Configuration_Limits and there are 5 pieces of information listed. Please provide us with the answers to those 5 points so we can increase the memory for you.

You can find the answers to your questions in our recent news posts such as https://helionet.org/index/topic/67995-johnny-upgrade/ and https://helionet.org/index/topic/67733-when-it-rains-it-pours/

Let us know if you have any additional questions after reading the links.

You've logged in from quite a few different IP addresses, but one of them from 19 hours ago was blocked in the wiki which would result in 403 errors. I unblocked that IP address. Are you able to access https://wiki.helionet.org now?

What is your IP address? There were so many bots attacking our wiki that we had to block a ton of IP addresses. If you let us know your IP address we can unblock you.

Does it work now?

Yep, Morty never has 502 errors because there are far fewer domains on that server, and it only takes Apache 10 seconds or so to restart. Morty also uses graceful restarts so the old Apache threads continue serving requests while the new Apache threads load up the configuration. On the free hosting plans we use hard Apache restarts which shows 502 errors for a minute or two every time Apache is restarted. You can read more about 502 errors with this link if you want to https://wiki.helionet.org/502_Bad_Gateway

Sorry for the delay. I've been travelling the last few weeks, and somehow managed to miss this one. The requested DNS record has been added. In the future, if you don't receive a reply within 24 hours we encourage users to bump their support requests to make sure we don't miss it.

Since there was no request for the March 23rd backup I'm going to mark this as solved and lock it. If you're still missing any data please use this link to open a new support request. https://helionet.org/index/forum/45-customer-service/?do=add

On VPS you can create as many users as you want. Here is a guide I found that should work to add more users to your VPS if you wish. https://www.strongdm.com/blog/create-users-in-linux-with-useradd-command