Krydos

Your current balance is $13.1816 plus $15 is $28.1816. Based on your usage for the last month the new balance should last you until April 25th. Thanks for topping off your Morty account, and thanks for the donation.

I took a look at your account and found 83 MB unemptied trash.

root@morty [/home/chrisohps.helioho.st/.trash]# ls -lh
total 83M
-rw-r--r--. 1 chrisohps psacln 83M Dec 18 04:05 cjb.zip

After deleting that for you it brought you to 944 MB which is below the 1000 MB limit. Remember to check the box to skip the trash if you want to avoid wasting space on stuff like this in the future. If you're having trouble staying under the 1000 MB limit you can upgrade your account using the link MoneyBroz posted. Are you able to login now?

You had $19.2353 balance plus $20 (plus $5.26 bonus) means you have $44.4984 balance now. Thanks for the Morty payment.

Your storage space as been increased, and you have 48 GB free now.

You can check out the pricing yourself by going to https://heliohost.org/dashboard/upgrade/ and logging in with the username marcomessina. You have 50 GB storage right now so 50% of 50 GB is 25 GB so to increase your storage by 50% for a total of 75 GB would cost you $22.95 every 6 months and you're paying $21.60 every 6 months right now.

TLDR: 50% more storage would cost $1.35 every 6 months.

1 hour ago, emmanuelfosso205 said:

cPanel

We strongly encourage anyone who will listen to avoid cPanel at all costs. Very evil people work for that company, and the control panel is pretty bad too. 

Installed. You can see the current list of modules and their versions for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py

Would you like to increase the storage on your VPS or delete some files?

It looks like 28 accounts had their data corrupted from the power outage, and yours was included. I have restored your account from the most recent backup we had for you. Keep in mind we don't regularly back up accounts for people, and we always encourage people to make frequent backups of their own data. Now that your account works again you should be able restore any newer backup that you made yourself.

Deleted.

HelioHost is happy to announce that we now support PHP 8.5 on the Morty plan. The Tommy plan will be upgraded to have PHP 8.5 soon, and after that Johnny will have it installed too.

Installed. You can see the current list of installed modules for Johnny's Python 3.12 at https://krydos2.heliohost.org/pyinfo/info3.12.py

WSGI control access has been enabled on the domain casamarcial.com.br. To restart your Flask app and load new code changes in simply edit /home/talesaz.heliohost.us/casamarcial.com.br/michi/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

We can add new domains for you. Just let us know the domain name.

No problem. Let us know if you need help with anything else. We used to only allow 2 cron runs per day, and you're running about 1200 per day so I don't consider this an issue that your load is right around 8k per day. 1200 cron runs per day is pretty generous for a free service.

It's probably related to the reboot. Prior to the power outage the server hadn't been rebooted for a year or so.

Try reducing the frequency of the scheduled tasks.

Do you use scheduled tasks (cron)?

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

I have started the reset. You will receive an email in a few minutes with a link. Click the link in that email to continue to reset process. Let us know if you need help with anything else.

Let us know if you're ready to do the account reset.

This morning the city in California where our datacenter is located had a power outage. It took the city a few hours to restore the power, but once the power was back on all of our servers booted up. Everything should be online and fully functional now, but if you notice any issues please let us know.

Does it work now?

In November you asked us to allow PostgreSQL connections to pg-service-dm-khanin-project.d.aivencloud.com on port 23579. Unfortunately our firewall doesn't allow us to whitelist domains. We can only whitelist numerical IP addresses. In November the domain pg-service-dm-khanin-project.d.aivencloud.com resolved to the IP 85.9.195.148. Today that same domain resolves to the IP 85.9.193.5. If the IP continues to change every month I recommend you contact this aivencloud and ask them if they can put you on a static IP. Is it working again now?

I have no idea what the issue is. I submitted your username, solved the captcha, clicked submit, and it spun for like 0.05 seconds and then the message about renewing your account came up. I wonder if your antivirus or router or something is blocking it?