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Krydos

Chief Executive Officer
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Posts posted by Krydos

  1. We don't have an automated way to move people between servers yet, but if you want I can make a full backup for you and send you a Johnny invite so you can recreate your account on Johnny. Let us know if you'd like to proceed.

  2. Your account is already active, but for future reference if your account goes inactive you can reactivate it yourself at https://heliohost.org/renew/ Also, keep in mind that the renew process isn't instantaneous and can take anywhere from 30 seconds to 60 minutes depending on how big your account is, how high the server load is, how many tasks there are ahead of you, how long your account has been inactive for, and dozens of other variables. For instance, you posted this topic 3 minutes before your account reactivated itself so you just need to be a little more patient. Also, it may be useful for you to know that if you can't login now that your account is active, you can reset your password at https://heliohost.org/reset/ Let us know if you need help with anything else.

  3. Password resets are now available without admin assistance through the website at https://heliohost.org/reset/ If you forget the password for your Johnny, Tommy, or VPS account this site should allow you to set a new password after verifying your email address. For the last few years any password reset had to be emailed manually by an admin, which was a lot of work for us, and a hassle for our users. Let us know if you run into any errors while resetting your password.

    • Like 2
  4. Since it's been 9 days with no response I went ahead and canceled both subscriptions so you won't get charged again for either.

    VPS9 will send you an email asking if you want to renew on 2024-02-19. If you ignore that email it will be shutdown on 2024-02-20, and then deleted on 2024-03-20.

    VPS85 will send you an email asking if you want to renew on 2024-02-24. If you ignore that email it will be shutdown on 2024-02-25, and then deleted on 2024-03-25.

    Thanks for using our VPS service.

  5. SPF, DKIM, and DMARC have been set up on the domain nexusentrehub.org.ng. We recommend sending a test email to https://www.mail-tester.com/ to make sure everything is set up correctly. If the score is less than 10/10 please post the link to the full report so we can help you with any other issues that there may be.

    I would also like to remind you that sending spam from our servers is against our terms of service, and if we get a single report that your account sent spam your account will be permanently suspended with no second chance. Your example emails seem like spam to me personally, but as long as the people specifically sign up for them, and you don't send them to anyone who hasn't specifically requested the email you might be alright.

    • Like 1
  6. 10 hours ago, nexus2024 said:

    my email cannot yet send out messages.

    How many emails you plan to send per day?
    Where you get the email addresses from?
    How can recipients of your emails unsubscribe?
    Do you have an unsubscribe@yourdomain.com address set up?
    Do you have an abuse@yourdomain.com address set up?
    Does each email have a link to unsubscribe?
    Do you share or sell email addresses that you get to others?
    Post an example of the messages being sent.
     

    • Like 1
  7. It says it was canceled by you on our end 

    image.png.b01ef6e290e18b91bce80a4906795aaa.png

    Not sure what that error about there being an "internal error" means. I guess PayPal messed up somehow? When your VPS expires if the subscription doesn't automatically bill you you will get an email from us with a link to renew it. We don't really have a system in place to renew VPS early, but it could be set up for you if you are afraid of missing the email from us.

  8. There are actually 2 VPS registered under this email address. One with the username roses111 and the other with the username roses. Would you like to cancel just one, or both? I wouldn't want to delete the wrong one when you intended to keep that one.

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