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Welcome to HelioHost! 🐰 I've added those subdomains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Deleted. Thank you for using HelioHost.

Domains must have a suffix or TLD on them. Do you want these to be montiforever.helioho.st and svariongames.helioho.st?

You won't be able to choose any other OS than what is listed and you cannot use your own isos. if you would like to request an OS we can probably upload it and have it added to the available OSes. Don't know the answer to the 2nd question, Krydos or wolstech can offer a better answer on that than i can.

1. Yes, in fact you can have a VPS and a tommy account simultaneously. 2. Debian isn't a common OS that users order for a VPS so we don't really add a new release unless necessary (such as an OS going EOL). Ubuntu is recommend because it's more user friendly and easier to use than Debian, also with Ubuntu it will install itself unlike Debian which requires a manual build which can take a while depending on what time you order the VPS. AlmaLinux is the only other self install OS 3. Yes you can change the OS at anytime. 4. Yes as long as you are not sending spam or anything. 5. Yes, you will be able to upgrade by clicking the upgrade button of your VPS account on the heliohost.org page. 6. The VPS would try to renew on the due date. if it fails, we'll let it retry for 5 days then on the 6th day, we'll email you and ask if you would like to setup a new subscription. if the email is ignored, then the VPS will be shut down and we'll hold onto the data for 36 days in case you would like to come back. if you ever need more time to make a payment, we would be more than welcome to give you an extension until you are able to do so.

Backups deleted. I also disabled the scheduled job so it doesn't just immediately fill up again tonight when it runs. The account might take up to 2 hours to start working again.

Your new payment has been linked to your VPS and it has been powered back on. If you're having issues making a payment just tell us that and we can keep your VPS powered on for some extra time. If you ignore our emails and don't say anything to us we assume you've abandoned your VPS and just power it off to save server resources for paying customers.

Please have a look at the ETA guidelines for support requests in our Wiki: https://wiki.helionet.org/ETA

Once again, we don't know which account is yours, so I can't be sure. However, if you're based in Iran (or any of the other countries the US prohibits doing business with), then yes. Here's a link to our terms of service if you'd like to read it for yourself: https://wiki.helionet.org/hosting/terms.

You can do this yourself, refer to this wiki article for details: https://wiki.helionet.org/MariaDB#User_Section

Thanks for your quick response!

Your website looks fine to me. A root administrator was conducting some server maintenance earlier, so you may have seen that error as a result, but it's fine now. If you're still seeing the SNI error, clear your browser cache.

Account texu has been unsuspended. It might take a few minutes to work again. If you need more than the 10 domains you already have, you can purchase a paid account here: https://heliohost.org/morty/ Each paid account is good for 10 additional domains, and is valid as long as you keep the bill paid. Creating another account that is not on Morty will result in a ban.

Domain removed.

Domain added. it can take up to 2 hours to start working.

Account texu has been unsuspended. It might take a few minutes to work again. All of your subdomains are still attached to it.

That account can't have domains added because it's currently suspended for violating the multiple account policy. Any accounts beyond your first MUST be on Morty, which requires a recurring fee. You already have a free account (texu) on Johnny. It is not possible to have more than 10 domains without a paid Morty account.

Hello! I've added those subdomains to your account for you. You may see the folders for them inside Plesk soon, but it may take up to 2 hours for them to work completely. This is because an Apache restart is needed to finalize domain changes, and the restart begins every 2 hours or so. If after a full 2 hours the new subdomains don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Your account has been unsuspended.

You had several backups taking up a total of about 741 MB of space. I deleted those for you. If you have some scheduled backups you may want to disable those, or script them so they send the backup somewhere external because any undeleted backups count towards your 1000 MB limit. If 1000 MB isn't enough you can increase the storage space yourself with the link MoneyBroz posted. Are you able to login now?

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

Account has been reset, you should receive an email to recreate your account shortly.

Dear Heliohost crew, I needed VPS closer geographically, that is, in Europe, and currently don't need a service in USA. Thank you for being my first provider, thanks to you I was able to host stuff for myself and friends. Until next time

If you want to use HelioHost's nameservers, please use ns1.heliohost.org and ns2.heliohost.org. We have a guide here on how to set things up in Namecheap: https://wiki.helionet.org/Namecheap_DNS_Records For the VPS email issue, I'll drop some info in the other thread you raised for that here: https://helionet.org/index/topic/64883-vps-ubuntu-email-conf/

Krydos can verify the payment and do this for you.

Stop creating multiple topics for one issue, your question has already been answered so if you want to reply then reply in the original topic instead.

We have a guide here on how to set up email inside Hestia control panel running on a VPS: https://wiki.helionet.org/VPS_Email Please give that a try and let us know if you get stuck.