Please be aware that replying to your own case will delay response time, as our system moves you to the back of the line each time a reply is added.
Also, when the contents of a post contains the typical characteristics of AI-generated content (very wordy and verbose, predictable paragraph structure), this can be less interesting for our human volunteers to read and respond to.
All staff are real humans.
We like to read and reply to posts made by real humans, even if they contain spelling mistakes or errors if English is not a person's first language.
All those human staff members are unpaid volunteers who assist here in their free time.
They have responsibilities outside of HelioHost such as a full time job.
They are not always online to read forum posts.
In the meantime, please ensure you review our support response timelines (SLAs and ETAs), at: https://wiki.helionet.org/ETA
For guidance on how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work?
Help is generally provided within 24 hours, and we encourage users to bump their requests if it's been more than 24 hours with no response, in case we missed it somehow.
Our best efforts to respond within 24 hours can be impacted by several factors, including but not limited to:
Time zone differences (most staff are based in North America)
Work
School
Family
Other real-life commitments
Please be patient until you receive a response, as we work cases in the order received with the oldest requests first.