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I've reset your account and you should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files after all, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups I also noticed you added a post to an old thread that you're having trouble with your emails being received. This is usually fixed by requesting that SPF, DKIM, and DMARC records be added to your account. Please create a new topic in this same forum with your username and the domain name you want the email DNS set up for. Users cannot configure these themselves yet, but our root admins can get that set up for you, and we can send your request to their attention once you post it. 🙂 We have a longer explanation about email DNS records in our tech docs Wiki that you may also find useful: https://wiki.helionet.org/common-errors/mail-delivery-problems Edited to add: I see you updated your post in the other thread that your email issues were solved, so that's great! If it gives you any more trouble, the above info will still be useful. 😄 And thank you for updating it with what the fix was in your case, this will be helpful for others searching the forum who may have the same problems!

And please look into what's the issue that mail is not receiving from my webmail. DKIM - Name : default._domainkey.[mydomain_name] Content : [as per your previous thread] DMARC - Name : _dmarc.[mydomain_name] Content : v=DMARC1; p=none SPF - Name : [mydomain_name] Content : v=spf1 ip4:[ip4_address] ip6:[ip6_address] ~all MX - Name : [mydomain_name] Mail Server : [mydomain_name] Priority : 0 Update 1 : Undelivered Mail message from Gmail - host gmail-smtp-in.l.google.com[142.251.2.26] said: 550-5.7.1 [[ip4_address] 12] Gmail has detected that this message is likely 550-5.7.1 unsolicited mail. To reduce the amount of spam sent to Gmail, this 550-5.7.1 message has been blocked. For more information, go to 550 5.7.1 https://support.google.com/mail/?p=UnsolicitedMessageError 41be03b00d2f7-7f40bab0e1csi1588052a12.602 - gsmtp (in reply to end of DATA command) Update 2 : Working now. The problem was - SSL/TLS certificate for mail was not selected. Update 3 : It had to reset my account for some reason, and after fixing all back, gmail again started rejecing my mail. If this happens, just give 3-5 days, and will automatically solve the issue. Moreover you can raise your issue by visiting https://support.google.com/mail/troubleshooter/2696779?hl=en-GB&ref_topic=7280460&sjid=12533985547570789562-AP I raised the issue but, but the problem solved automatically as the status of my issue is still In Progress. You can check the status visiting https://support.google.com/mail?hl=en-GB&sjid=12533985547570789562-AP#topic=7065107

Scheduled tasks are jailed to your home folder, so they cannot see the node binaries. The easiest solution is to make a web endpoint that can be called to trigger it (e.g. https://domain.heliohost.us/api/cron), and have the task call it using the fetch URL option to trigger it. Not sure how this would be done in Node specifically, but this is the typical solution used for other languages like PHP. You may need a separate subdomain for it if its a separate application.

Dear Support Team, I am requesting to change the domain name associated with my account (username matinmahzad). My current domain is matinmahzad.helioho.st, and I would like to update it to SeismicFlow.helioho.st. Please let me know if there are any steps I need to take on my end or any additional information you require to complete this update. Thank you for your assistance.

Domain changed. It can take up 2 hours to start working.

DKIM, SPF, and DMARC have been set up for the domain profreview.heliohost.us. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

This user got help over Discord and it seems the issue is resolved. 🙂 For others reading this: We strongly recommend following the Node.js tutorial in our Wiki to get a Node app up and running, and then you can build the rest of your app using the recommended structure. Following this guide will also ensure your Node app uses Passenger, which is a server feature that'll help try to keep your account load within the account load limits. Unfortunately Node uses a lot of server resources, and is a common reason that users get their accounts suspended for high server usage. As well, changes to Node.js settings (like changing version number, for example) can take up to 2 hours to start working, as they require an Apache server restart, which happens every 2 hours.