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For the first time in HelioHost history we are going to upgrade one of our servers with zero downtime. Normally when we do an upgrade it's because of some catastrophe, like a hard drive crash, or we just power off the old server causing everyone's website to be offline for a few weeks until we finish building the new server. We're happy to announce that the new Tommy server is already fully built with all the latest software and ready to go. In fact, all new donors are already receiving invites to the new server. The next step is to move everyone from the old Tommy to the new Tommy. The old Tommy has been running continuously for over 3 years. Over that time he has endured quite a few ordeals, and it's actually quite amazing that he is still running as well as he is. Unfortunately the old software and the old hardware has become quite slow, and we've decided it's time for our donors to be on a faster server. We are adding a lot of new features, and dropping a few old options listed below: PHP - We are adding version 8.3. The versions 8.2, 8.1, 8.0, 7.4, 7.0, and 5.6 will remain the same. We are removing versions 7.3, 7.2, 7.1, 5.5, 5.4, 5.3, and 5.2. Node.js - We are adding versions 22, 21, 20, and 18. The version 16 will remain the same. We are removing versions 17, 14, 12, 10, 8. Python - We are adding versions 3.12, and 3.9. We are removing versions 3.10, 3.6, and 2.7. Everyone who uses Python will need to request modules to be installed again. Django - We are adding version 5.0.7 running on Python 3.12. We are removing version 4.1.1 running on Python 3.10. Flask - We are adding version 3.0.3 running on Python 3.12. We are removing version 2.2.2 running on Python 3.10. If you're currently using a version on Tommy that is being removed we strongly recommend you start testing and upgrading your software as soon as possible to use a version that is available on the new server. If you need more time to test your software let us know and we can delay your account move to the new server. If it's not possible for you to use a newer version of the software, such as if you have PHP software that was last updated in 2007 and it will only run on PHP 5.2 please let us know so we can help get you moved over to a VPS plan that will support those ancient versions. If we don't hear from you, we will assume you're ready to move immediately. We're also taking volunteers to move first, so if you're eager to try out the new server let us know and we can move you to the top of the list.

No problem. Let us know if you need anything else

Just logged in and saw the alias added.Thanks for your help

Aliases are fixed already, there's just no UI to add them and it's not thoroughly tested (though "accidental testing" of the fix shows it works...). We can add an alias manually if they want one (in this case it would require removing the addon domain first).