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The Johnny backups should be ready to go. If you created your account before 2024-03-08, and you were on the Johnny server you should be able to go to https://heliohost.org/backup/ to download the best backup we could recover for you. Like we mentioned in a previous news post, anyone who created their account after 2024-03-08 will have to use whatever personal backups you created yourself. Please let us know if anything is missing from your backup, because the server is still powered on so we may be able to find something more for you.

The 503 is why it won't issue, but I don't know why there's a 503 error on the webmail. Mail service is enabled on that domain and the DNS is correct... Escalating to Krydos.

There are also 16 accounts with an exception to the March 8 date due to manual backups being created by staff during routine support and maintenance tasks. That list is here: https://helionet.org/index/topic/61405-johnny-rollback-to-march/?do=findComment&comment=274060 If your account appears on that list, a backup newer than March 8 is available for your Johnny account from https://heliohost.org/backup/