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I was running a repair process which apparently messed up the Apache config file for some domains for a bit until Apache restarted. It was unexpected that the repair process would cause websites to go offline so we'll keep that in mind if we need to repair anything again in the future.

Hi stasi, I'm not very familiar with Plesk yet, so I'll escalate your request so Krydos can comment. It looks like Apache restarted a few minutes ago though, so your site looks to be working fine now.

Remote MySQL settings Host: 65.19.141.77 Port: 3306 From the computer that the MySQL connection is originating from you can try going to this URL http://portquiz.net:3306/ If that page times out it means your firewall, router, or ISP is blocking outbound port 3306.

This is a MySQL database so you can enable remote connections yourself through Plesk. You only need to have an admin do it for you if it's a PostgreSQL database. Added. It's not possible for users to create subdomains on their own yet either. Added. For the domains I see you're using Cloudflare so if you haven't already you'll need to create A records for each one with the value 65.19.141.77 and if you want to support IPv6 as well you can create AAAA records for 2001:470:1:1ee::2002. These types of config are intentionally locked, and we won't be handing over control ever on shared hosting. People do ridiculous things like request us to set the max upload size to 10 GB when their account can only even hold 1000 MB. Settings values like this wrong can cause serious load and downtime for other accounts on the server. If you need to be able to change them yourself you'll have to get a VPS where you have root control over everything and you're the only user on the server. If you want to request a value we can sanity check it and make the changes for you. We can make changes like this on a domain level so only one of your domains uses the new value, and the rest of the server continues using the default. Let us know if you have any other questions. You will be able to do this on your own eventually, but for now we can change it for you if you don't like the default. Let us know if you have any other questions.

This support request is being escalated to our root admins.

Remote access enabled. I know for cPanel PostgreSQL usernames had to be different from database names. So when I saw a database named tomaszrozko97_db I just assumed it wasn't possible to have a user with that same name. Maybe Plesk doesn't have that limitation anymore.