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Tommy and Ricky are both done backing up, and links to download the full backups have been emailed to all of the active accounts. If you didn't get an email for some reason you can download your backup from https://www.heliohost.org/backup/ If you're having trouble downloading your backup let us know and we can help. The backup files contain all of your files, databases, emails, and all of your cPanel settings. If you need any help extracting the information you're looking for from your backup let us know and we can help with that as well. Johnny is now backing up, and we expect that process to take about 3 days to complete. Since Tommy is done backing up we will be taking him offline soon to start installing Plesk.

A few hours ago, with absolutely no prior warning, cPanel unexpectedly revoked all of our licenses, and are now trying to charge us over $17,000 per year to renew them. Obviously since we're a non-profit funded by donations we don't have anywhere near that money to pay their ransom. If you try to log in to cPanel it will give you errors and not let you log in. It looks like FTP is still working though so we strongly recommend you log in and recover your files that way while you still can. We've been a faithful cPanel license holder since 2005, and over the past 16 years we haven't had any issues with them at all until today. Our servers are all inexorably intertwined with cPanel/WHM and all the customizations and systems we've written over the years are worthless without cPanel. We're not entirely sure what we're going to do at this point. EDIT: Please read this next

It's a challenge, the possibility to learn new things and writing articles for my website, that could help others... The offer of a 3-4 days trial is some kind of "sign of heaven", as my "sponsor" left for Italy this morning. Thus, if you set up my VPS on Wednesday, I could pay on Saturday, when he'll be back. This independently of if I keep the VPS or not; consider it as a donation, my way to say thanks and show my admiration.

There are two basic steps to adding a new domain to a VPS Set the A record for the domain on your DNS provider to the ipv4 of your VPS. Add the domain to your Apache or Nginx configuration. For instance if you're using Apache on Ubuntu 20 you could create the file /etc/apache2/sites-available/newdomain.conf and then symlink a copy of that file to /etc/apache2/sites-enabled/ to enable it. Here is some instructions to do this https://linuxize.com/post/how-to-set-up-apache-virtual-hosts-on-ubuntu-20-04/ If you're using Nginx instead of Apache it will be similar.

Removing those quotation marks fixed it. Someone just signed up for a VPS and their subscription says it will continue billing each month rather than billing once and then stopping.

I can install Hestia for you. I see the VPS request and I'll start building it now. Eventually I'm planning on adding a control panel selection to the VPS signup process, but for now it just assumes you want plain SSH only.

I recently signed up for a VPS. I received the server information email at PayPal's main email address. I had the same experience when I signed up for a VPS. Make sure you still paid $4.

Yes, Krydos will email you all of the credentials. Please post your transaction ID. Ill escalate this in the meantime.

All accounts will be deleted after they are backed up. So your website will be removed until we get Plesk installed and your website transferred to the new system.

Plesk supports both Apache and nginx. https://docs.plesk.com/en-US/obsidian/administrator-guide/web-servers/apache-and-nginx-web-servers-linux/apache-with-nginx.70837/ Perhaps some users need .htaccess, so Apache will continue to be the main operation. However, the administrator seems to be thinking about the possibility of introducing nginx. Certainly, the processing speed has a merit for the entire server.

I have absolutely no idea. I've never installed Plesk before. I'm going to get it done as quick as I can though. That's literally the only HelioHost related thing I'm going to be doing for quite a while. If you want to go month to month it's only $4. Hopefully I can get Tommy rebuilt in less than a month. Email is definitely the hardest part of setting up a VPS without a control panel. I believe @Unknown025 did it on his own personal VPS without a control panel though. He might be a good person to ask how he did it.

I wonder what cP is thinking right now now that we dropped them in under 24 hours. cP: "Hey these guys have been a 16 year customer and we're losing money on them, they'll just pay up if we demand 17k no matter how small they are" HH: Switches to Plesk. cP: *pikachu face* (if they had done any research on us, they'd realize we quite literally can't afford their product). As for why cP is so expensive nowadays, digging shows that apparently they'd gotten bought back in late 2018 by a VC firm...which explains the massive price hikes they had. VC firms basically exist to extract as much money as they can from an acquired company. Either it becomes extremely profitable (often at the expense of its customer base) and they ride the gravy train for a while then sell it, or they fail at making it profitable, in which case they squeeze what they can out then pile debt from other investments into it and let it go bankrupt (see Toys r us).

If you think he's joking, go right ahead.

On a VPS you get the entire server to yourself. By default it's just a bare operating system with SSH command line access, but you can install any web based control panel you want except for cPanel. If you install cPanel and pay those bastards a single cent I will delete your VPS myself. One popular configuration is Ubuntu 20 operating system and Hestia free control panel. You can of course do everything from the command line too without a web based control panel. In that case you would just install a web server, such as Apache or Nginx, and then you would need to install Postgresql and import your databases in, and you would need to install a php version as well. Control panels can make all that easier to manage by installing it all for you. Feel free to do some research on control panels before you submit your vps request. Some control panels only work on certain operating systems so you would need to select the custom option, and choose your os. Ubuntu 20 with Hestia does support Apache, Postgresql, and PHP which you use now.

Sorry about that. The VPS signup page is really new, and only 2 people have used it so far. I added NO_SHIPPING to the code which should fix that issue. Let me know if you're still having issues. Thanks for letting me know about it. Thanks for testing our Facebook donations. No one has ever donated via Facebook before so I'm not sure how the fees will compare to Paypal. However, for VPS it would be best to use the actual VPS page because it sets up a subscription that autobills on it's own. With a Facebook donation it doesn't automatically update the expiration date in the database, and I'll have to manually track it.

But still I have a question? Why Plesk and not something like Directadmin or Cyberpanel (a free open source panel)?

how do you download backup files?