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This support request is being escalated to our root admin.

It's Ricky, not Tommy, for that account, and it failed due to an internal server error. Please check your email for an invite to RIcky to try again.

In Linux files that start with a dot are hidden files, so file manager and ftp might not show them by default. If you want the file to show when you view a directory listing you need to enable the viewing of hidden files.

We recommend using mysql instead of sqlite because it's a lot easier to set up and more secure.

Hello, I thought I'd take a couple of minutes to say just how much I appreciate HelioHost and I'm really glad it's still around, as without it I would not be where I am today. Before HelioHost I was using silly things like Weebly and/or Webs, not doing proper coding just placing together a website and seeing what came out of it. Then when I was in school, someone I knew had started making a website by coding in HTML and CSS and they mentioned it was hosted on a subdomain by HelioHost, so I took a look, back then it was a nightmare to get your website up and running on HelioHost, or I was just really stupid.. probably the second one. After I managed to get it sorted out and running, I logged in and was amazed at what I saw. I loved the freedom I got with the free webhosting and subdomain, it was a whole new world. Then I was purchased a CSS/HTML book and I started taking tips from that and tips from the internet, and over time I progressed to become a better website developer, even now I'm not the best but I can make do and I get the things I want done.. my websites have improved since a few years ago too and I've even made some websites for people and been paid for it! I was using HelioHost on and off for a good year or two before I stepped away and looked into getting my own domain and some webhosting from another place as HelioHost took a little tumble and had regular issues, then I went into new projects and a few years later joined up with a friend to make a very popular music website (SmashLeaks) which unfortunately has now closed down, we used Wordpress for this and I did coding as and when I could to improve the site. More recently I made a website for my Mother's work, a website for a hobby she enjoys (which I was paid for) and I'm currently working on making a website for a Parkour and Free-running group called TeamShift. I honestly feel though, that without HelioHost I would not have made it to where I am today, I'm working at a company called PlugPayPlay which sells gameserver hosting, etc, but I would never have got into this if I had never got into webhosting as it all sprung off of each other, from web development to gaming to joining the company. I joined in October 2011 but was there for a short while before leaving, then rejoined in May 2012 and have officially been here an entire year now and I've progressed to become the Director of Sales and Marketing and have helped to take the company to new heights. I'd like to take this chance to thank HelioHost for existing as without it my life could have been completely different. If you're considering web development, then go for it, just do it, what do you have to lose? Start out like I did, a noobie to it all and learn from the professionals. Use free templates, modify them, that's another way that I learnt was modifying existing templates and learning how the code works and why. It was only recently yesterday that it came to my attention HelioHost still exist and I'm so glad that they do, HelioHost helped massively. Thank you.