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Please check your PMs.

This support request is being escalated to our root admin.

You can check the current version of django, and all the python modules on Johnny's python 3.7 with this page https://krydos2.heliohost.org/cgi-bin/modules37.py As of the time of thise post django is version 2.1.13. Trying to run a django app for any other version of django is surely going to result in a 500 error. The last time I checked django couldn't be updated any more because it requires a newer version of sqlite than centos provides. I can't manually update the system sqlite because cpanel and centos rely on it. Centos is an extremely stable os, meaning it can go months without a reboot, but the way they get all that stability is by running really old, really well tested versions of software. If you want django 3 the only way to get it on HelioHost at the moment is to get a vps https://www.heliohost.org/vps/