The system can't tell the accounts apart because they both have the same email address (which is supposed to be impossible). Not that it matters because you're violating our terms of service by having two accounts anyway. Delete the Ricky account here: http://heliohost.org/classic/support/scripts/delete After that, log in using this link instead: https://tommy.heliohost.org:2083/ , username th and your password. Use the forgot password option on that cpanel screen if you need to reset the password.