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Johnny is our only server that support Ruby on Rails, but plans are in the works to get Ruby on Rails available on Tommy and/or Ricky. Johnny does not support Flask or Django, and there are no plans to install them. If you plan on moving your account yourself then yes you must backup, delete, and recreate. If you want an admin to move your account for you just backup.

Thanks Krydos!

@byron, since you have root access you can verify the subdomain that needs to be created by viewing /var/cpanel/userdata/<username>/main It should look something like --- addon_domains: phcrackers.net: phcrackers.phcrackers.heliohost.org main_domain: phcrackers.heliohost.org parked_domains: [] sub_domains: - phcrackers.phcrackers.heliohost.org If that last line is missing it needs to be created by the user according to the subdomain listed under the addon domain section. Once the subdomain is created the addon domain should show up for the user on the addon domain page. Once the addon domain shows up in cpanel it will take up to 12 hours to start working. This failure to create a subdomain doesn't always happen. Just when the load is high.

Thanks wolstech and Krydos, I'll remember that next time on Johnny accounts.

The subdomain step is why addon domains typically fail on johnny. The addon domain itself succeeds, but the subdomain part times out. If the user creates the missing subdomain manually, it fixes the addon domain. The server is kind of silly in that regard, because it actually creates the addon domain and parks it to a nonexistent subdomain, then creates the subdomain second (and fails during this step).

When I checked subdomains at the WHM this morning on his account, nothing was showing for the username rux. I thought when somebody created an Addon Domain it automatically created the subdomain?

All he needed to do was create the subdomain phcrackers.phcrackers.heliohost.org I created the subdomain phcrackers.phcrackers.heliohost.org, deleted the addon domain phcrackers.net, and recreated the addon domain phcrackers.net to recreate the dns data that Byron deleted. Now that phcrackers.net is showing up on the addon domain page it should start working within 12 hours.

How long ago did you create your main domain? Ok the domain phcrackers.net has been removed from the dns cluster.