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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10092 topics in this forum

  1. [Solved] Now I can't access the server and my website any more 1 2

    By roguitar,   
    • 19 replies
    • 4.3k views

  2. 500 Internal Server Error 1 2

    By r0k,
    • 19 replies
    • 5.5k views

  3. I screwed up again... 1 2

    By Demi:Pulse,
    • 19 replies
    • 5.8k views

  4. Site deleted? Account? 1 2

    By robbie,
    • 19 replies
    • 6k views

  5. I need a domain name change 1 2

    By khallows,
    • 18 replies
    • 5.2k views

  6. [Inactive] Load monitoring 1 2

    By hearts,   
    • 18 replies
    • 3.1k views

  7. Problem On Steive 1 2

    By hoba2010,
    • 18 replies
    • 3.1k views

  8. [Inactive] Adon Domains Not Working For Me 1 2

    By zaxacong,
    • 18 replies
    • 3.6k views

  9. [Solved] Deploy War File 1 2

    By mlit77,
    • 18 replies
    • 3.9k views

  10. Restoring my CPanel Full Backup from home directory 1 2

    By Rostamiani,
    • 18 replies
    • 4.4k views
    • jje
    • jje

  11. O cant acess my account and website os off line. 1 2

    By Zerotrash,
    • 18 replies
    • 3.1k views

  12. e-mail piping 1 2

    By Federico,
    • 18 replies
    • 7.5k views

  13. Login page not found 1 2

    By mrdarc,
    • 18 replies
    • 6k views

  14. PHP gives Internal Server Error 1 2

    By mrscottm,
    • 18 replies
    • 5.1k views
    • Guest
    • Guest

  15. Final Questions 1 2

    By HerLoss,
    • 18 replies
    • 6.5k views
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