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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] My website force suspended

    By byeyoubp,
    • 1 reply
    • 698 views

  2. [Solved] plz add another domain

    By zainbaloch99999,
    • 1 reply
    • 507 views

  3. tommy2 slow

    By mrcloudpt,
    • 1 reply
    • 504 views

  4. Recover the main domain

    By mohamedabdelshaf,
    • 1 reply
    • 474 views

  5. [Solved] i want to add a doamin to my account

    By bankbkms,
    • 1 reply
    • 185 views

  6. [Solved] Add a new domain

    By colrryan,
    • 1 reply
    • 114 views

  7. Unable to login to cpanel

    By Rishi,
    • 1 reply
    • 1.5k views
    • Guest
    • Guest

  8. Email - Webmail - Down ?

    By bdistler,
    • 1 reply
    • 1.1k views

  9. [Solved] Binding Dns

    By sisav,   
    • 1 reply
    • 4.6k views

  10. Dns Transfer

    By TrickPixel Games,
    • 1 reply
    • 784 views

  11. [Solved] War Deploy

    By jaganray,
    • 1 reply
    • 816 views

  12. Delete account

    By Sn1F3rt,
    • 1 reply
    • 913 views

  13. Account problem

    By mcstar1982,
    • 1 reply
    • 431 views

  14. [Solved] Clarification on [New Account] Possible Terms of Service Violation (wkyili.helioho.st)

    By wk,
    • 1 reply
    • 368 views

  15. [Solved] ADD DOMAIN PLEASE

    By osmaralvarez6911,
    • 1 reply
    • 648 views
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