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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. Sending Emails

    By phantom666,   
    • 5 replies
    • 1.5k views

  2. Sending mail to domain - any particular settings?

    By jagzjagz,
    • 2 replies
    • 1.3k views

  3. SEO options, it does not allow you to add keywords to the free host www.colegiosantoangel.helioho.st

    By Brayan cortes,
    • 2 replies
    • 524 views

  4. seo4smf installation problems

    By Sea Pirate,
    • 3 replies
    • 2.3k views

  5. Serious problem With cpanel X3 version (cpanel 11) 1 2

    By erzanza,
    • 21 replies
    • 6.7k views

  6. Serious problem with hosting

    By rockcave,
    • 2 replies
    • 843 views

  7. Serious Problem!!!

    By mister,
    • 2 replies
    • 1.4k views
    • jje
    • jje

  8. Server 216.218.192.170 down

    By un1,
    • 2 replies
    • 2k views
    • un1
    • un1

  9. Server change

    By tprudolf,
    • 1 reply
    • 507 views

  10. Server change

    By Ntsite,
    • 1 reply
    • 1.1k views
    • jje
    • jje

  11. Server Change / Move Request

    By JGirard8,
    • 5 replies
    • 1.6k views

  12. Server change request

    By m_adel,
    • 3 replies
    • 768 views

  13. Server Change Steive To Jhonny/tommy

    By mesfx2,
    • 6 replies
    • 1.4k views

  14. Server Connection Refused

    By blackps,
    • 6 replies
    • 1.3k views

  15. Server down or user error?

    By Sungazer,
    • 5 replies
    • 2k views
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