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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] Get Tomcat Control Panel

    By deyi,
    • 1 reply
    • 705 views

  2. Mysql Server Down

    By flradio,
    • 1 reply
    • 797 views

  3. [Solved] Deploy War

    By shuffly2,
    • 1 reply
    • 650 views

  4. How To Switch To Tommy?

    By nilban12,   
    • 1 reply
    • 1.7k views

  5. Help 500 Internal Server Error!

    By gaming,
    • 1 reply
    • 555 views

  6. Postgresql Access

    By joomleex,
    • 1 reply
    • 669 views

  7. [Solved] Delete Account and Content

    By dariogomes,
    • 1 reply
    • 576 views

  8. [Solved] Forgot my password

    By dyfhjub2022,
    • 1 reply
    • 551 views

  9. [Solved] Request to Add an Addon Domain

    By thedannified,   
    • 1 reply
    • 823 views

  10. [Solved] Subdomain

    By scutoid,
    • 1 reply
    • 465 views

  11. [Solved] Domain name change

    By davidx13,
    • 1 reply
    • 449 views

  12. [Solved] Can not login to heliohost dashboard

    By msbsurfi,
    • 1 reply
    • 385 views

  13. [ACCEPTED] Ad request

    By Newton,
    • 1 reply
    • 1.6k views

  14. Ftp Breaks My Site

    By the channel jackers,
    • 1 reply
    • 759 views

  15. [Solved] Confused About What Has Happened To My Website.

    By user123,   
    • 1 reply
    • 588 views
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