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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. Switch to python server

    By bodaciou,
    • 1 reply
    • 489 views

  2. [Solved] Add my Domain to my heliohost control panel

    By msbsurfi,   
    • 1 reply
    • 933 views

  3. [Solved] domain name removals

    By chrisohps,   
    • 1 reply
    • 499 views

  4. [Solved] Domain Change & Subdomain Request (sameerswedev)

    By sameerswedev,
    • 1 reply
    • 138 views

  5. can i register new account?

    By penyair,
    • 1 reply
    • 1.6k views

  6. Stevie Cpanel Down

    By heycm,   
    • 1 reply
    • 3.6k views
    • jje
    • jje

  7. Please Delete Account Sagafx

    By sagafx,
    • 1 reply
    • 723 views

  8. [Solved] I failed to reset my password.

    By vaninf,
    • 1 reply
    • 862 views

  9. [Solved] Move Back To Tommy

    By trrp,
    • 1 reply
    • 772 views
    • Guest
    • Guest

  10. [Solved] Double storage request

    By bobdick2,
    • 1 reply
    • 708 views

  11. [Solved] Domains request (dramadan)

    By dramadan,
    • 1 reply
    • 637 views

  12. Add a domain please

    By swaloy,
    • 1 reply
    • 461 views

  13. [Solved] Request to add additional domain for user: strongestleo

    By strongestleo,   
    • 1 reply
    • 456 views

  14. [Solved] Delete domain.

    By gebu8f,
    • 1 reply
    • 507 views

  15. [Solved] Please create me a Lily account

    By nazzan,
    • 1 reply
    • 322 views
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