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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,708 topics in this forum

  1. Domain still not working after 2 weeks

    By Timothy O'Connor,
    • 5 replies
    • 1.6k views

  2. Cannot log in to Cpanel and DNS setting for domain name

    By seank123,
    • 4 replies
    • 1.1k views

  3. Error installing perl module LibXSLT

    By feriole,
    • 0 replies
    • 1.1k views

  4. Account created but subdomain does't resolve

    By tomthornz,
    • 1 reply
    • 745 views

  5. "Hosting Account Installed!" -> "Address Not Found" -> "Login Attempt Failed!" ???

    By ASF-LWB,
    • 2 replies
    • 993 views

  6. Account gone

    By hpbigfoot,
    • 3 replies
    • 955 views

  7. Upable to login

    By g4j,
    • 10 replies
    • 2.7k views
    • g4j
    • g4j

  8. Unable to connect to smtp.google.com

    By Tanix,
    • 3 replies
    • 1.9k views

  9. double whammy - account setup?

    By MrMajick,
    • 3 replies
    • 1k views

  10. HelioHost Registration - possible problems?

    By Maxd,
    • 9 replies
    • 2k views

  11. what's happen with my domain?

    By richmond,
    • 8 replies
    • 1.7k views

  12. Registration mail not recieved

    By Zoza,
    • 4 replies
    • 1.2k views

  13. Account was suspended.

    By hal,
    • 6 replies
    • 1.8k views
    • hal
    • hal

  14. Was my account removed or suspended?

    By emcee1,
    • 10 replies
    • 2.1k views
    • hal
    • hal

  15. Account not working etiher

    By Human,
    • 3 replies
    • 1.6k views
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