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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,787 topics in this forum

  1. account issue

    By IsaacZ168,
    • 2 replies
    • 767 views

  2. Help - I received an email saying "Your hosting account at HelioHost is about to expire"

    By Slick,
    • 1 reply
    • 688 views

  3. "HelioHost Account Queued"

    By halfscot,
    • 11 replies
    • 2k views

  4. Outbound Mail IP?

    By Jamesking56,
    • 1 reply
    • 1.9k views

  5. Error During Registration

    By DamegedSpy,
    • 2 replies
    • 889 views

  6. account Queued

    By igibozic,
    • 5 replies
    • 1.7k views

  7. Any problem with Heliohost Service?

    By Rick,
    • 1 reply
    • 740 views

  8. Account Queued

    By elMito,
    • 1 reply
    • 670 views

  9. How To Access cPanel?

    By U-DON,
    • 8 replies
    • 1.7k views

  10. Redirecting only with WWW

    By ASF-LWB,
    • 2 replies
    • 710 views

  11. postgre 8.1.18 didn't support data type uuid

    By jack liao,
    • 0 replies
    • 504 views

  12. Unable to log into cPanel

    By BKunkle,
    • 3 replies
    • 1k views

  13. Content deleted

    By Druzil,
    • 8 replies
    • 1.7k views

  14. cpanel, Error 404: Page does not exist

    By g1nga,
    • 2 replies
    • 1k views

  15. I cant seem to log in to my account, has my account been deleted?

    By nishanman2,
    • 1 reply
    • 633 views
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