Jump to content

Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] Delete Account

    By craigis,
    • 1 reply
    • 669 views

  2. [Inactive] Runtime Errror

    By amirimam,   
    • 1 reply
    • 900 views

  3. Drupal8 Cannot Be Installed

    By fezkade66,   
    • 1 reply
    • 879 views

  4. [Inactive] Is preserving timestamps through FTP transfer possible?

    By esn024,
    • 1 reply
    • 961 views

  5. [Solved] Site does not load.

    By Zerotrash,
    • 1 reply
    • 818 views

  6. Email to transfer account to Plesk not received

    By roberto3,
    • 1 reply
    • 655 views

  7. I would like to change to this Thanks

    By rokashoes,
    • 1 reply
    • 509 views

  8. [Solved] add domain

    By nibos,
    • 1 reply
    • 400 views

  9. [Solved] request to add domain

    By nkhris,   
    • 1 reply
    • 388 views

  10. Urgent: Help needed — Document root locked, 504 Gateway, PHP settings & app setup (username: osamalovirboy, site: turkiii.helioho.st)

    By osamalovirboy,
    • 1 reply
    • 810 views

  11. [Solved] add domain

    By w2hsystem,
    • 1 reply
    • 353 views

  12. [Solved] Add Domain (s)

    By lightningbird666,
    • 1 reply
    • 203 views

  13. Domain name change

    By carnavalboquense.com.ar,
    • 1 reply
    • 914 views

  14. change of main domain

    By Himan,
    • 1 reply
    • 1.1k views

  15. Account Error

    By zorawar,   
    • 1 reply
    • 1.5k views
×
×
  • Create New...