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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,111 topics in this forum

  1. Server seems to be down?

    By Deathmax,
    • 5 replies
    • 1.4k views
    • jje
    • jje

  2. FTP login

    By Fred_,
    • 3 replies
    • 1.6k views
    • jje
    • jje

  3. Server change

    By Ntsite,
    • 1 reply
    • 810 views
    • jje
    • jje

  4. Two Accounts at the same time

    By Reza Torabi,
    • 4 replies
    • 1.2k views

  5. Account deactivated? Please help.

    By GaryM,
    • 4 replies
    • 1.3k views
    • jje
    • jje

  6. URGENT PHP ERRORS

    By khallows,
    • 3 replies
    • 1.3k views
    • jje
    • jje

  7. information for website

    By suttie,
    • 1 reply
    • 976 views

  8. [Solved] How can I point my domain to Heliohost.org?

    By khallows,
    • 9 replies
    • 16k views

  9. Is HelioHost usually down?

    By khallows,
    • 5 replies
    • 2.3k views

  10. Filezilla failing to connect to FTP

    By khallows,
    • 7 replies
    • 16.9k views
    • jje
    • jje

  11. Queued Account After Adding Addon Domain

    By moonscapex,
    • 1 reply
    • 775 views
    • jje
    • jje

  12. CPanel doesn't accept my login!

    By thetiger,
    • 3 replies
    • 898 views

  13. Account about to expire by mistake

    By abraham,
    • 10 replies
    • 2.7k views

  14. I'm sure 500 error

    By rarescum,
    • 1 reply
    • 744 views

  15. can not open

    By tar,
    • 5 replies
    • 1.2k views
    • Guest
    • Guest
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