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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,111 topics in this forum

  1. Account suspended

    By zizuno,
    • 3 replies
    • 954 views

  2. Cannot access webdisk

    By Olego2,
    • 4 replies
    • 1.1k views

  3. Cannot Register: Hosting account has encountered an error.

    By jagzjagz,
    • 6 replies
    • 1.5k views

  4. Website will not display/no access to cpanel

    By tenboutique,
    • 5 replies
    • 1.2k views
    • Guest
    • Guest

  5. My website gone? [Don't close my thread!]

    By KongCH,
    • 8 replies
    • 1.8k views
    • Guest
    • Guest

  6. Domain Change

    By mirG,
    • 3 replies
    • 999 views
    • Guest
    • Guest

  7. Please renew my account

    By BHATTI,
    • 1 reply
    • 557 views
    • Guest
    • Guest

  8. Back to queue?

    By Secretmapper,
    • 5 replies
    • 1.1k views

  9. I don't know if this is a hack or not... It seems to be one...

    By Hikari-P,
    • 2 replies
    • 1.5k views
    • Guest
    • Guest

  10. SMF Using webinstall.php

    By Darxin,
    • 1 reply
    • 949 views

  11. Reset all files on my account

    By Fakker,
    • 2 replies
    • 697 views
    • Guest
    • Guest

  12. Account Suspended/Inactive

    By cl58,
    • 1 reply
    • 629 views
    • Guest
    • Guest

  13. HELIOHOST ACCOUNT QUEUED

    By Minisheep,
    • 7 replies
    • 1.4k views
    • Guest
    • Guest

  14. Could not find that username in the database.

    By justme,
    • 1 reply
    • 807 views
    • Guest
    • Guest

  15. Can I access my site before updating DNS records?

    By Matt Compton,
    • 4 replies
    • 1.1k views
    • Guest
    • Guest
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