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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.8k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    3k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    34.8k
    posts

8,239 topics in this forum

  1. login failed

    By hwkoch,
    • 2 replies
    • 689 views

  2. Content deleted

    By panchito,
    • 1 reply
    • 620 views

  3. Cant run a perl script

    By cl58,
    • 3 replies
    • 762 views

  4. my host has been deleted?

    By Simone Baracchi,
    • 1 reply
    • 534 views

  5. Another 'Heliohost Account Queued'

    By n747mm,
    • 2 replies
    • 730 views

  6. account issue

    By IsaacZ168,
    • 2 replies
    • 649 views

  7. Help - I received an email saying "Your hosting account at HelioHost is about to expire"

    By Slick,
    • 1 reply
    • 593 views

  8. i didnt get nameservers

    By Jimmy,
    • 8 replies
    • 1.2k views

  9. Outbound Mail IP?

    By Jamesking56,
    • 1 reply
    • 1.8k views

  10. Error During Registration

    By DamegedSpy,
    • 2 replies
    • 790 views

  11. Server problem

    By KongCH,
    • 4 replies
    • 788 views

  12. Any problem with Heliohost Service?

    By Rick,
    • 1 reply
    • 643 views

  13. account Queued

    By igibozic,
    • 5 replies
    • 1.5k views

  14. Account Queued

    By elMito,
    • 1 reply
    • 565 views

  15. "HelioHost Account Queued"

    By halfscot,
    • 11 replies
    • 1.8k views
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