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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. [Solved] Request For Backup

    By ExtremeGaming,
    • 1 reply
    • 645 views

  2. [Solved] Mailing List Backup

    By ElGaton,
    • 1 reply
    • 573 views

  3. [Solved] I Would Like To Have 1 Account On Stevie And 1 On Johnny

    By mbdungo,   
    • 1 reply
    • 1.5k views

  4. [Inactive] Schema "public" On Postgresql

    By douglasjunior,   
    • 1 reply
    • 733 views

  5. Cannot Log In To Phpmyadmin

    By heliomem,
    • 1 reply
    • 675 views

  6. [Solved] Unarchive account

    By maki2nd,
    • 1 reply
    • 627 views

  7. [Solved] donation failed

    By notic,
    • 1 reply
    • 579 views

  8. [Solved] Wipe Tommy's account

    By Kairion,   
    • 1 reply
    • 904 views

  9. [Solved] Addition of Domain name

    By flyodaapp,
    • 1 reply
    • 479 views

  10. [Solved] Error while adding a new postgres database Tommy server

    By an4s911,
    • 1 reply
    • 1.1k views

  11. [Solved] add subdomains

    By fleetmax,
    • 1 reply
    • 441 views

  12. [Solved] add domain

    By w2hsystem,
    • 1 reply
    • 353 views

  13. [Solved] Domain name change

    By daniegusa,
    • 1 reply
    • 296 views

  14. [Solved] how to access terminal or ssh

    By noaman,
    • 1 reply
    • 295 views

  15. [Solved] add domain

    By xath,
    • 1 reply
    • 216 views
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