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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,584 topics in this forum

  1. [Solved] Ssl On Own Domain

    By ethanh,   
    • 2 replies
    • 940 views

  2. [Solved] Problems With Addon Domain

    By Brandon Green,
    • 1 reply
    • 723 views

  3. [Solved] Park Domain Problem

    By amirishere,   
    • 1 reply
    • 868 views

  4. [Solved] Completely Reset Smwcsystembackup.heliohost.org

    By Jimbo1qaz,   
    • 1 reply
    • 1.4k views

  5. [Solved] Keep Getting 500 Errors On Stevie

    By ethanh,   
    • 1 reply
    • 906 views

  6. [Inactive] Unable To Login To Cpanel

    By downp,
    • 5 replies
    • 1.4k views

  7. [Solved] Redirect Problem

    By mstratford,
    • 4 replies
    • 1.9k views

  8. [Solved] Domain Type Change

    By 7thsage,
    • 2 replies
    • 1k views

  9. [Inactive] Session Error In Phppgadmin

    By voley,   
    • 1 reply
    • 1.4k views

  10. [Closed] Addon Domain Issues 1 2 3 4 43

    By Ashoat,
    • 635 replies
    • 150.5k views

  11. [Solved] Reset Passwrd Not Found

    By jhg,   
    • 2 replies
    • 1.8k views

  12. [Solved] Heliohost Nameservers Not Sync'd

    By Parth,
    • 4 replies
    • 1.7k views

  13. [Solved] My Site Is Down

    By soerganda,   
    • 9 replies
    • 2.4k views

  14. [Inactive] Main Domain Change

    By licobob,
    • 2 replies
    • 1k views

  15. [Solved] Subdomain / Invisible Dns Record Problems

    By christuart,   
    • 0 replies
    • 718 views
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