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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,872 topics in this forum

  1. Password reset not working

    By WinterAce,
    • 1 reply
    • 484 views

  2. Site not loading AM

    By itilv3,
    • 2 replies
    • 3.4k views

  3. Name Servers

    By pacman,
    • 1 reply
    • 960 views

  4. [SOLVED] DNS error,again

    By SC__Programmer,
    • 3 replies
    • 739 views

  5. Error page after 72 hours

    By M.Reza,
    • 2 replies
    • 1.4k views

  6. Site not loading

    By Upendran,
    • 13 replies
    • 3.3k views

  7. My Site Wont Load

    By SC__Programmer,
    • 5 replies
    • 1.4k views

  8. [SOLVED] subdomain without using nameservers

    By 965mods,
    • 6 replies
    • 1.2k views

  9. [SOLVED] Whats actually allowed on heliohost

    By 965mods,
    • 3 replies
    • 934 views

  10. Domain & Server Transfer

    By Coogan,
    • 3 replies
    • 692 views

  11. [SOLVED] HELIOHOST ACCOUNT QUEUED (the caps are because that's what the title says :p)

    By Marfugga,
    • 8 replies
    • 1.8k views

  12. Site queued acidentally after add a new add-on domail

    By Hieu Le Trung,
    • 3 replies
    • 684 views

  13. [SOLVED] Account Queued Page

    By noatakzak,
    • 1 reply
    • 708 views

  14. Cannot Display Webpage

    By milktogo,
    • 8 replies
    • 1.6k views

  15. ns2.heliohost.org not resolving properly

    By xstaci,
    • 1 reply
    • 1.3k views
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