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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,346 topics in this forum

  1. [Solved] Johnny Is Down

    By BobCat,   
    • 0 replies
    • 566 views

  2. [Solved] 500 Errors Constantly!

    By mstratford,   
    • 6 replies
    • 1.7k views

  3. [Solved] Cpanel Error

    By rezabagh,
    • 0 replies
    • 707 views

  4. [Solved] Cannot Park Domian.

    By loll,
    • 0 replies
    • 502 views

  5. [Inactive] Internal Server Error

    By krajicek,   
    • 0 replies
    • 1.2k views

  6. [Solved] 503 Error On Johnny

    By tikiza,
    • 1 reply
    • 461 views

  7. [Solved] No Parked Domains Allowed

    By lrncode,
    • 0 replies
    • 591 views

  8. [Solved] 503 Error

    By softlab,
    • 0 replies
    • 513 views

  9. [Inactive] Constant Errors When Trying To View Forum Posts

    By stgeorge,
    • 5 replies
    • 1.3k views

  10. [Solved] Fraudulent Domain - Queensgardenhotel.co.uk

    By Murray,
    • 0 replies
    • 858 views

  11. [Inactive] Change Main Domain Request

    By varatare,
    • 3 replies
    • 560 views

  12. [Solved] Kill Mongrel Instance

    By tashman,
    • 0 replies
    • 427 views

  13. [Solved] Ip Is Blocked By Gfw

    By peterkirin,
    • 0 replies
    • 432 views

  14. [Solved] Please Delete Helionet Account

    By Guest artfultrillium,   
    • 0 replies
    • 612 views
    • Guest
    • Guest

  15. [Inactive] Subdomain Not Being Removed

    By xtreme,
    • 0 replies
    • 813 views
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