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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,612 topics in this forum

  1. Account Suspened

    By schmidt,
    • 4 replies
    • 1.8k views
    • jje
    • jje

  2. Password reset not sending

    By ThreeBetweenTwo,
    • 1 reply
    • 445 views
    • Guest
    • Guest

  3. Problem with CPanel login

    By Chipscave,
    • 1 reply
    • 541 views
    • Guest
    • Guest

  4. the site has disappeared

    By najem,
    • 3 replies
    • 792 views
    • jje
    • jje

  5. FTP in trouble

    By Cristi80,
    • 1 reply
    • 628 views

  6. Can't login to cpanel

    By Dlget,
    • 5 replies
    • 1.2k views
    • jje
    • jje

  7. Install and Setup Ushahidi on BlueHost

    By ensemble,
    • 2 replies
    • 798 views
    • Guest
    • Guest

  8. Restore to default

    By xz81,
    • 5 replies
    • 1.3k views
    • jje
    • jje

  9. My Account killed

    By elredsia,
    • 3 replies
    • 627 views
    • jje
    • jje

  10. SITE WAS UP! now its saying "HelioHost Account Queued"

    By aniroy1986,
    • 2 replies
    • 764 views
    • Guest
    • Guest

  11. Can't Renew Account!

    By asweeba,
    • 4 replies
    • 1.5k views
    • jje
    • jje

  12. Lost my Account

    By scramead,
    • 5 replies
    • 3.3k views
    • jje
    • jje

  13. Serious Problem!!!

    By mister,
    • 2 replies
    • 1k views
    • jje
    • jje

  14. Pages not found on entire website

    By cmmmmmm,
    • 1 reply
    • 612 views
    • jje
    • jje

  15. All my websites redirect to anti-sec.co.cc

    By robertut,
    • 1 reply
    • 814 views
    • jje
    • jje
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